I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.

Hi vindog60,
Thank you for using Apple Support Communities.
To troubleshoot this issue where you get an installation error with iTunes on your Windows PC, please follow the steps in the article linked to below.
Issues installing iTunes for Windows - Apple Support
Cheers,
Alex H.

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Itunes Producer Problems Uploading - File not saving - file does not Exist.

Can someone please help me out, this problem is killing me. I've uploaded over 200 UPC Albums using Old G3 and Elderly ITunes Producer, but apple asked me to upgrade, so new machine to me Macmini maverics 10.9.? ITunes Producer 3.1.
So I click open ITunes producer 3.1. Click on make project from Audio
Files. Name and Save the project in Music-ITunes Producer-Playlists.
Plug in my external Flash drive and import the 40 Audio files for the
project. I am using an external flash drive as I can’t get ITunes Producer to
see my internal hard disk, I do not know if this is normal??
Go through the process of saving the project to Music – ITunes Producer –
Playlists – in this case 5060101121313
I then go through name all Tracks and make sure that all Data is correct.
Then when I finally go to either save the document or send it to you I get the
first Screen shot saying
"The Document "5060101121313" COULD NOT BE SAVED. The File does not exist".
As I say I have delivered 200 UPC’s to you with the old software and never
had any problems, I am in urgent need of making significant delivery to you so
would appreciate you help ASAP.
Paul

I have been victorious. Now I am going to post my solution for all those that may have the same problem in the future. I'll even throw in a few key words so it will be more easily found by the search engine.
Connection conn = null;
        try{
            //connect to database
            DAOManager dao = new DAOManager();
            conn = dao.connectToDB();
            String query = "update ASSIGNMENT set file_object = ?, filename = ?, filetype = ? where a_key = 1"; //sql query
            PreparedStatement pstmt = conn.prepareStatement(query);
            ByteArrayOutputStream baostream = new ByteArrayOutputStream();
            //write to output stream
            byte[] buffer = new byte[1024];
            int len = -1;
            while ((len = instream.read(buffer)) >= 0 )
                baostream.write(buffer, 0, len);
            baostream.flush();
            byte[] filebytes = baostream.toByteArray();
            baostream.close();
            pstmt.setBytes(1,filebytes); //set blob
            pstmt.setString(2,filename);
            pstmt.setString(3,filetype);
            pstmt.executeUpdate();
            pstmt.close();
        catch (SQLException e) {
            System.out.println(Tools.getLoggingDate() + " upload() Error uploading file -- " + e);
            e.printStackTrace();
        catch (Exception e) {
            System.out.println(Tools.getLoggingDate() + " upload() Error: " + e);
        finally {
            try{
                conn.close();
            }catch (SQLException e) {}
        }Keywords: setBinaryStream(), setBytes(), MySQL, upload file, InputStream, Blob

WebPartPagesWebService.GetWebPartProperties gives The file is not available. Either the file does not exist or it cannot be edited from its current location.

Hi,
I am trying to get all web parts from our sharepoint site by calling web service method GetWebPartProperties of WebPartsPages service. The method works fine for the root page (Home Page) but for pages in sub site i get this in the xml
node, Outer XML - <WebParts xmlns="http://microsoft.com/sharepoint/webpartpages"></WebParts>. I am struck here.
Please help me understand why i am getting this?
Regards,
Kalim

Hi,
We can do as follows:
1. Mark sure the page URL is correct.
2. Check whether current user has permission to access the page.
3. Use SPServices to get web part properties.
http://spservices.codeplex.com/wikipage?title=WebPartPages
Best Regards
Dennis Guo
TechNet Community Support

File does not exist, or file is empty; you cannot upload empty files

Hello,
I've a problem when trying to upload any file to KM Repository (Content Administrator-KM Content-Root-documents). It shows the following error: File does not exist, or file is empty; you cannot upload empty files.
I have applied SAP note 898637 but is still not working. We're using SAP EP 7.0 SP11.
Please, what could be the problem?
Thanks in advance,
Belé

We've put the Java paremeters in Configtool.bat :
-Djava.io.tmpdir=c:/EP_TEMP
-Dcm.tmpdir=c:/EP_TEMP
In Server/Instance. Folders: Message Server&BootStrap and in Servers General and in Instances/Server.
I hope this helps you,
Regards

User Executes Stored Procedure That Executes sp_send_dbmail; receives email but also gets error Cannot alter the queue 'ExternalMailQueue', because it does not exist or you do not have permission.

Using SQL Server 2012 SP1
I have a user that is submitting a procedure that uses sp_send_dbmail. I have also noticed that they have the following code in their procedure
DECLARE @rc INT
IF NOT EXISTS (SELECT * FROM msdb.sys.service_queues
WHERE name = N'ExternalMailQueue' AND is_receive_enabled = 1)
EXEC @rc = msdb.dbo.sysmail_start_sp
The user submits the procedure and she gets the email but she also gets the following error message:
Msg 15151, Level 16, State 1, Procedure sysmail_start_sp, Line 8
Cannot alter the queue 'ExternalMailQueue', because it does not exist or you do not have permission.
Mail (Id: 2402) queued.
(1 row(s) affected)
I have granted execute to sp_send_dbmail and sysmail_start_sp. I have also granted select to service_queues.
Does anyone have any solutions for the above error message?
lcerni

The contents of sysmail_start_sp is this:
CREATE PROCEDURE sysmail_start_sp
AS
SET NOCOUNT ON
DECLARE @rc INT
   DECLARE @localmessage nvarchar(255)
ALTER QUEUE ExternalMailQueue WITH STATUS = ON
SELECT @rc = @@ERROR
IF(@rc = 0)
BEGIN
ALTER QUEUE ExternalMailQueue WITH ACTIVATION (STATUS = ON);
   SET @localmessage = FORMATMESSAGE(14639, SUSER_SNAME())
   exec msdb.dbo.sysmail_logmailevent_sp @event_type=1, @description=@localmessage
END
RETURN @rc
The user get the error, because she does not have any permission on the queue in question. To be able to alter the queue, the following applies according to Books Online:
Permission for altering a queue defaults to the owner of the queue, members of the db_ddladmin or db_owner fixed database roles, and members of the sysadmin fixed server role.
Note that is would be db_ddladmin or db_owner in msdb. Now, supposedly the queue is already active, and in that case I think that it is sufficient that the user has VIEW DEFINITION on the view. This would permit her to see the row in sys.service_queues,
why there would be no need to call sysmail_start_sp.
Altertanively, change the check to:
DECLARE @isenabled bit
SELECT @isenabled = (SELECT is_receive_enabled FROM msdb.sys.service_queues
               WHERE name = N'ExternalMailQueue')
IF @isenabled = 0
   EXEC @rc = msdb.dbo.sysmail_start_sp
The idea here is that, if the user has no permission to read the information in the DMV, @isenabled will be NULL, and you just pray and hope that the queue is up and running.
I suspect that the reason this worked for you on SQL 2005 is that on that instance someone at some point in made all the required configurations for it to work, but all that is forgotten now. That happens to me too.
If you really want the user to be able to start the queue, I have some better ideas than adding her to a role, but I skip the details for now.
Erland Sommarskog, SQL Server MVP, [email protected]

When I execute my download for Itunes windows comes back with the error file does not exist verify it

The following error message comes up every time I run the Itunes installer package.
"This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package."
I've tried several downloads, but they all end with the same error message.
I also resently had my hard drive cleared due to a virus, so possibly missing something?
Vincent

Hi vindog60,
Thank you for using Apple Support Communities.
To troubleshoot this issue where you get an installation error with iTunes on your Windows PC, please follow the steps in the article linked to below.
Issues installing iTunes for Windows - Apple Support
Cheers,
Alex H.

I have an old airport express, but the software on my computer does not accept it. I need to downgrade the software, but the older software will not install.

I have a old G4, I want to give to my son. It does not have a wireless card and because his room is on the second floor it is impossible to connect with a wire.
I wish to add an airport express to my airport extreme network and connect the computer and the airport express together with a cable. Is this possible?
second question:
software does not install.
I do have a network with a airport extreme and want to add the old airport express to it. I want to do this with airport software, however the software tells me the airport express is to old and i need to reinstall older software 5.6 to be precise. However installing fails, so I thought i just remove the airport software, but osx does not allow me to do that.

i managed to install the older airport utility and am trying to set up a connection with an existing network, but airport utility cannot find the airport extreme AFTER it starts up again. I then went and again restored it to its factory settings and did the whole procedure again with airport utility, but again after utility tells the airport express to restart it does not come back.

HT204053 I have 2 apple ID's.One does not exist anymore. How can I remove the one ID. Under my ibooks I cannot purchase any books or update specific Apps because it recognizes our old ID. How can I remove that particular ID?

I have 2 apple ID's on my IPAD. One is no longer in use. I tried to remove the one email address and it is still shows up for example when I want to purchase a book in Ibooks it is showing the old apple ID and I do not have the password. How can I eliminate the old Apple ID?
Please advise.
Thank you

To change the Apple ID for purchasing, go to Settings>iTunes & App Stores, tap the ID, sign out, then sign back in with the ID you want to use. (You will still be prompted for the password for the old ID when updating any apps purchased with the ID.)
To change the ID for FaceTime, do the same thing in Settings>FaceTime. For iMessage, do the same thing in Settings>Messages>Send & Receive.

Windows update fails to distribute to DP, source file does not exist

Hi,
Users reported they could not install Windows updates. Some hundred should get their updates mandatory end of this week. We found out the Windows update package did not get on the distribution points.
We tried to:
*update the distribution points, but that did not work
*deleted the package from the distribution point and tried to redistribute it but that did not work either
The logfile mentions that it cannot access the package or it doesn't exist: "\\ourdomain\SCCM\WindowsUpdates\d8b72e39-6103-49fb-b1f6-14e096dd3cd6" (doesn't exist and it does not indeed) or the SMS service
cannot access it.
STC00187 is our package with Windows updates.
Note: the package is > 24 GB in size. We did use
https://gallery.technet.microsoft.com/scriptcenter/Remove-Expired-Superseded-f35495e1
to cleanup expired updates.
Please advise howto troubleshoot. J.
Distmgr.log:
Skipping content d06c958a-2d7a-4b19-a140-e84cc9ac4c9c, 9865 KB, since snapshot for this content already exists...
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
STATMSG: ID=2376 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=oursccmserver.ourdomain SITE=STC PID=3596 TID=2680 GMTDATE=Tue Apr 21 12:38:12.094 2015 ISTR0="d06c958a-2d7a-4b19-a140-e84cc9ac4c9c"
ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="STC00187"
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
Snapshot processing content with ID 16810274 ...
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12
2680 (0x0A78)
The source directory \\ourdomain\SCCM\WindowsUpdates\d8b72e39-6103-49fb-b1f6-14e096dd3cd6 doesn't exist or the SMS service cannot access it, Win32 last error = 2
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12
2680 (0x0A78)
STATMSG: ID=2306 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=oursccmserver.ourdomain SITE=STC PID=3596 TID=2680 GMTDATE=Tue Apr 21 12:38:12.100 2015 ISTR0="\\ourdomain\SCCM\WindowsUpdates\d8b72e39-6103-49fb-b1f6-14e096dd3cd6"
ISTR1="STC00187" ISTR2="30" ISTR3="94" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="STC00187"
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
Failed to take snapshot of one or more contents in package STC00187
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
CDistributionSrcSQL::UpdateAvailableVersion PackageID=STC00187, Version=66, Status=2302
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
STATMSG: ID=2302 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=oursccmserver.ourdomain SITE=STC PID=3596 TID=2680 GMTDATE=Tue Apr 21 12:38:12.131 2015 ISTR0="DPA - Windows Updates" ISTR1="STC00187"
ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="STC00187"
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
Failed to process package STC00187 after 6 retries, will retry 94 more times
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12       2680 (0x0A78)
Exiting package processing thread for package STC00187.
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:12
2680 (0x0A78)
Currently using 0 out of 3 allowed package processing threads.
SMS_DISTRIBUTION_MANAGER
21/04/2015 14:38:15       2304 (0x0900)
Jan Hoedt

Reason of latest status (my latest update) was linked to same fact "The source directory \\ourdomain\SCCM\WindowsUpdates\d8b72e39-6103-49fb-b1f6-14e096dd3cd6 doesn't exist or the SMS service cannot access it,"
Thanks to :
http://www.mssccmfaq.de/2012/06/21/finde-das-software-update/ I found out it was a superseded update for Internet Explorer 8 which we don't use anyway. So I deleted it and distmgr.log continues now. However, the image above (latest update didn't change
to "in progress".
Just curious, can't I delete any superseded/expired update within the package?
Jan Hoedt
I see a lot of deletion events in distmgr.log, not sure what's hapening:
permanently deleting E66C3CB0DF5CE5F271B2EA933651D27976198028A3842839BF2E01EBC491D9E7 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:08 6920 (0x1B08)
permanently deleting 84C0FF7DDD94C4A5EC9CCEDF085C6D413D9E13C3DDEFCB719F21FBA70FF62ED9 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:10 6920 (0x1B08)
permanently deleting 631309DA8286AB99FF462572D8C05A51E585A7136AFB32B1A38FA1D53B351AD9 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:11 6920 (0x1B08)
permanently deleting F9B6D7EC5076D6F99C192789317EC68412EBAE6B5EB8B84F42C3E1FCAB0C5516 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:12 6920 (0x1B08)
permanently deleting 30EF6346D3F9ACCFF51A9742A60DAB3758EE3121A595C5D40EF1870D29AF15C2 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:13 6920 (0x1B08)
permanently deleting 724B8922B112EB79AF7ACBB39949AD7ACC0399B96D278E70061D4191D166CA00 SMS_DISTRIBUTION_MANAGER 22/04/2015 10:49:14 6920 (0x1B08)

Please Help! I cant even Uninstall Itunes

I have windows vista on my laptop. I have not been able to update my itunes for quite a while. It comes up with a box saying "the feature you are trying to use is on a network that is unavailable" I went thru the complete steps of trying to uninstall intunes that apples gives by going into my C: folder, etc.. It tells me I need permission to do that? I try to go into the control panel and it wont let me uninstall and gives me the same box message that i listed above.. My phone is running like crap and I need to update it and I cant even update to itunes 10 and can not even get old itunes off my computer.. Someone please tell me how I can get this off!!!

With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

I got the iphone 5 and it does not show as a device in itunes??

how do i get my iphone 5 to show as a device in itunes?

The iPhone 5 running iOS 6 requires iTunes 10.7. Start iTunes on your computer and use the menu to see About iTunes and determine the version. Is it 10.7? If not you must update iTunes.
Note that iTunes 10.7 requires OSX 10.6.8 or higher on a Mac.
If your iTunes is already at 10.7 then reboot your computer and reset your iPhone. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I have win 7 pro and the download for jre 7u10 does not work on Firefox17, I have installed and uninstalled, but works on internet explorer.

I have uninstalled jre7u10, the latest version of java, and re-installed this several times and it will NOT work on Firefox 17. I have checked that the plugins are downloaded in the add-ons tab and made sure they are Enabled. I have tried disabling every plugin I have on the page, but it still will NOT run on FF 17. So, I have uninstalled jre7u10 in windows control panel. I got the jre7u10 download for windows 7 from the actual java website.
I don't know what else to do. I am totally confused as to why it works on Internet explorer but not Firefox 17. It gives me an error message on a chat window on one of my sites that says error client class not found, But I DON'T get this error when I use Internet explorer because the chat window works with it. HELP PLEASE ???????????
I am not that good with computers so take it easy on me please.
Thanks in advance

I questioned that 64 bit version thing and when I checked the download it sent me to the java version 32 bit for windows 7. The download of jre 32 bit works for my computer on internet explorer but not for firefox 17. I also checked firefox and there is not a 64 bit version browser. so I don't get this at all. anyway, I don't know what a 64 bit vs a 32 bit means but someone asked me to check that too on the site I went to they thought it might be different browser. It's not.

ITunes update shows runtime error R6034/iTunes error 7/Windows error 1114. iTunes tells me to reinstall but I've uninstalled/restalled and get same error messages.

After iTunes update I see this - Runtime error R6034 "application has made an attempt to load the C runtime library incorrectly". ThenUninstalled then I also get iTunes was not installed correctly. Please reinstall iTunes error 7 (Windows error 1114). I've tried fixes for runtime but computer says there are no errors. I've uninstalled/reinstalled iTunes and get all the above messages. Now when I start up my computer the runtime error pops up, but once it is closed computer works fine until I try to open iTunes. I've even tried a system restore going back to November. I use iTunes for audiobooks on iPod and I'm going to get desperate soon. Any suggestion?

Follow the instructions of tt2 in: https://discussions.apple.com/thread/5822086

HT4103 have a problem with shared file does not exist? used sudo but "no file in directory". i think the problem is from when i tried to move itunes files to an external drive to save space on laptop, cant remember what i actually did!

followed support steps (sudo) to recover itunes sync authorization "permission error" but did not work

i tried both steps but did not help: "disk utility" first aid and iTunes: Missing folder or incorrect permissions may prevent authorization.

Every time I boot up I receive the message that "iCal cannot log in to your iCloud account because you password is incorrect-" I do enter it correctly but the same error message comes up the next time the computer boots up. How do I correct this issue?

How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up? Thanks.

Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.

I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.

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