I cannot utilize my Adobe documents - I get this error message - "You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for h
I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”
Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.
Similar Messages
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trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT adminstrator or Adobe customer support for help
I already Uninstalled and reinstalled the product and it still does not work.Hi,
Try to uninstall the software again and you have to manually
Delete the following folders:
[Startup Disk]/Library/Application Support/Adobe/Adobe PCD
[Startup Disk]/Library/Application Support/Adobe/caps
[Startup Disk]/Library/Application Support/Adobe/backup
[Startup Disk]/Library/Preferences/FLEXnet Publisher/
[Startup Disk]/Library/Application Support/FLEXnet Publisher/
Go to Applications-->Utilities-->Disk Utility, Open it and Select the MAC HD and then click on Repair permissions.
After that try to run the cleaner tool as mentioned by kglad.
Restart machine and then try to install again.
*** Make sure , you only delete these folders if there is no other adobe applications installed on the machine. As if you have any other Adobe application of the suite ( not free applications ) then it will be a problem. -
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help
This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel -
My Adobe Acrobat 9 Standard stopped working after I performed an msconfig. I get the following message: "You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product..." I installed this on Jan. 7, 2010 and I have since misplaced the disk.
How do I fix the problem?Hi Ali,
You can download Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
and reinstall the software.
Regards,
Rave -
I am receiving a message when going to a web site to turn off private browsing but Safari doesn't provide me the option to turn this off. As a matter of fact it doesn't show the option at all. Anyone know how to remedy this?
Tap the blue + sign in the upper right corner of the Safari toolbar to open a new tab. Then look in the lower left portion of the screen for the word "Private". Tap that to turn off private browsing.
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I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file me be open in another application."Please help I really need to get this file open.
Since you've shown us the folder contents it's a good bet it isn't in use (no lock file). And it doesn't look like the file is mis-named as there doesn't seem to be anything else there that would be the .indd file (but just in case, open it in TextEdit and paste the first few lines here so we can see what the file header says), so the most likely case is the file is damaged. Is that on a removable device of some sort?
You can try the tool at Repair corrupt InDesign Adobe files on Mac OS X or send me a link to the file by private message and I'll try the recovery tool I have for Windows. -
Cannot uninstall and then reinstall Adobe Air
It has been working fine before; the BBC iplayer ask me to reinstall Adobe Air recently.
I have manged to uninstall AA from the program list (but not sure if it is done correctly). When I try to reinstall AA, a message state that 'Adobe Air is already installed on your computer'.
How can I make sure that AA is actually uninstall from my computer.
Thanks,
GordonTry to go to the following site and uninstall Adobe Air. Then reinstall AA after restarting the computer.
http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us
Gordon Chung
Date: Wed, 31 Aug 2011 03:54:53 -0600
From: [email protected]
To: [email protected]
Subject: Cannot uninstall and then reinstall Adobe Air
I have a similar problem. AdobeAir for me is associated with BBC iPlayer. Recently it told me of an update but then said I needed administrator permission. The computer is my own and I am the administrator. I have tried to uninstall via Control Panel but I cannot do that either without administrator permission. My platform in Windows XP. I have also downloaded a new version of Adobe Air from the website and tried installing that but again it asks for administrator permission. Has anyone any idea how to get around this?
> -
Cannot print adobe documents ... Error message indicates a need to install plug-in for adobe reader.
Please advise how/where to locate the required adobe reader plug-in...
Thank you,
Joe CurcioWhat is the full and exact message you are getting?
If the PDF contains Rich Media, the Flash Player plugin may be required: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe -
To try to resolve this problem, I have done the following actions.
1 - I have run Disk Warrior.
2 - I have repaired permissions.
3 - I have deleted all plist that are either Cannon or Adobe.
4 - I have downloaded and installed the lastest versions of Adobe Reader and the Cannon printer drivers.
I am still unable to print PDF's.
In Safari, I can print only the first page. In a multipage PDF, Safari only seems to recognize the first page.
In Adobe Reader, I get an error message from my printer: "/usr/libexec/cups/filter/pstocupsraster failed".
Any help would be greatly appreicated!Quit Safari.
Open the Library folder in your home folder as follows:
☞ If running OS X 10.7 or later, hold down the option key and select Go ▹ Library from the Finder menu bar.
☞ If running an older version of OS X, select Go ▹ Go to Folder… from the Finder menu bar and copy the line below into the text box that opens:
~/Library
Delete the following items from the Library folder:
Caches/com.apple.Safari/Cache.db
Preferences/com.apple.quicktime.plugin.preferences.plist
Preferences/QuickTime Preferences
Relaunch Safari and test.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/cups/error_log" from the file list. Post the messages from the time of the last printing attempt.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. -
Still unable to download itunes to my pc. Tried with IE, Mozilla and Google Chrome. Keep getting an error message :"Windows cannot open itunes.exe the file is corrupt contact support."previous itunes files were wipped out by "disk cleaner." Any help??
Please!
Thanks!If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem. -
When I try to download a PDF from Adobe DC, I get an error message: "Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
I am using a Macbook Pro, OSX 10.9.5, Safari browser. Previous versions of Adobe Acrobat have worked fine for years.
WGCWhat's the name of the file you are attempting to open? Is it "ScreenFlow_4.5.2.dmg"? If it is the correct name then the message is correct and you are attempting to open a file with DMG files extension and not one with a PDF file extension. Adobe Reader opens PDF files an not any other file type.
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When trying to open a PDF format using Adobe XI I get an error message that there's a problem opening the document (57)
Hi chasore,
Are you still facing this issue?
Is this issue happening with all the documents you have. If yes, i would suggest try uninstall and reinstall. Or if the documents are located on some shared drive try to copy them on local machine and test again.
Regards,
Ajlan Huda. -
As part of my effort to get cs6 (especially InDesign) to work flawlessly in Yosemite on my iMac, I am trying to uninstall and then reinstall the suite. The uninstall app Adobe says to use, however, is nowhere to be found. Not in Applications, not in Utilities, not in a search. Any advice?
Hello Jimmy,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later and it would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter -
I've been getting this error message Lightroom cannot start because it cannot create files in the temporary file location “/var/folders/lK/lKbPbq2OF0aPCbMnDc erE TI/-Tmp-”
I've also been getting others errors about cannot create or modify temporary files when trying to install other programs. Also some of my documents on my computer will not open and crash.
Any help would be helpful.
I've tried doing this as read not sure if it helps:
ls -Odel $TMPD
This is what I had in response:
drwxr-xr-x 36 root admin - 1224 Dec 9 00:29 /var/folders/lK/lKbPbq2OF0aPCbMnDc+erE+++TI/-Tmp-/Which os version are you using?
What is Lighthouse?
Please describe in detail all you have attempted to do in order to resolve the issue. -
In Smartform i am getting a Error Message Graphic cannot be displayed
Hi All,
I am trying to display a image in smartform . In the Code i have created a BDC for SE78 for Image upload and when the Image is Upload and when i try to execute the Smartform i am getting a Error Message : Graphic cannot be displayed
I am trying to load a BMP image in the form.
Can anyone help me out .
Thanks in Advance .
Regards
ShankarHi,
There are two possibilies of issue here.
1. The BDC is not correct so the image is not uploaded.
2. Graphic parameter is not properly specified in smartform.
Please check issue no 1 first. If you confirm that image already in SAP, then you can go to issue no 2.
Regards,
Teddy Kurniawan
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