I cannot view my source files - all are white!!!!!

I got Premiere Elements v 9.0 installed on Windows XP last week by IT dept. But something is wrong.
I cannot view any .wmv or .mov files (havent tried any more yet). I add my clips to the project but when playing them all I get is a white screen. In timeline I can see snapshot images as usual. 
Can you help us with some hints? I doubt there are any experienced moviemakers at IT at all. I probably need to get the fix and tell them what to do.
The project settings seems perfect. The clip I added in timeline "shows green" (no rendering needed). So I doubt that is the problem.
Please help - I need to start up a real project this week.

When one encounters display issues, the first thing that I recommend checking is the video card/chip's video driver.
What make/model of video display adapter do you have?
What is the currently installed video driver?
Can you go to the video card/chip mfgr's. We site, plug in your card/chip's number, and your OS, and check for an updated driver?
Note: do not trust Windows, or any utility, to tell you if you have the latest video driver. They will be at least 6 mos. out of date.
Note also: if you have a Dell, Lenovo, HP, Toshiba, or other mainstream computer company's system, check on their Web sites, as many re-wrap video drivers from nVidia, ATI/AMD and Intel. If you have an Intel integrated graphics chip, you might have difficulty finding a newer driver, but still look for one.
Do you have a laptop, or desktop computer?
Good luck,
Hunt

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