I cant enable web services on the printer

office jet pro 8600 plus
syst window 7

Hello,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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Similar Messages

  • Cant enable web services

    Just out of the box, with my Photosmart 6520, I cannot connect to web  services, even though the network sees my printer.   Plus even though the download fails, it locks up the screen and escape out.  Any ideas?
    This question was solved.
    View Solution.

    I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
    1. Obtain your printer's IP address
    a. This can be done by pressing the wireless icon on printer.
    2. Enter the printer's IP address in a browser.
    3. Select the network tab at the top of the page.
    4. On the left select networking.
    5. Select Network Address (IP)
    6. Select Manual DNS Server
    a. Manual Preferred DNS should read 8.8.8.8
    b. Alternate DNS Server should read. 8.8.4.4
    7. Select apply you might get a warning just select okay.
    Let me know if this helps.

  • Cannot enable web services to get printer onto ePrint

    Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
    Also typing in the IP Address into my browser gives me only a blank page...
    What to do and where? on the printer or Mac (OSX 10.9)?
    Thanks for the help
      Max 

    Hi Max4Print,
    Thank you for the update. 
    Yes you should be able to ping the printer.  That is the best way to check the communication.  I have included wikiHow’s article on How to Ping an IP Address.  It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that.  Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
    If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel.  The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”.   Once you have run the wireless setup wizard chose the option to print the report.
    Regards,
    Happytohelp01
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  • How to enable web services for the HP envy 4500

    I am settin up my new HP ENVY 4500, have the printer working to my wireless rounter but am unable to connect to web services so I can update the printer. How do I do this?

    Hi,
    Have you activated it yet ? Looks like the setup is not right or missing, it's not connected to the internet.  Please use the following tool to run the setup:
        http://ftp.hp.com/pub/softlib/software12/COL50403/​mp-122330-1/hppiw.exe
    Regards.
    BH
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  • HP 6700 printer will not enable web services.

    My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated.  I have vista. 
    This question was solved.
    View Solution.

    Hi there, two other things you could try (if not already attempted) are:
    Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates. 
    Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer.   Do the following on your device:
    Remove/Disable Web Services 
    Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer) 
    If prompted, re-do initial setup of your device and add it to your network
    Re-enable Web Services 
    Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

    If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect.  If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
    How do I remove HP Web Services for my LaserJet printer?
    Print a configuration page from your product, and locate the IP address.
    At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
    Click the HP Web Services tab.
    Select the option to disable Web Services.
    How do I enable or re-enable HP Web Services for my LaserJet printer?
    To use HP ePrint, you must first enable HP Web Services.  Re-Enabling Web Services uses the same procedure as enabling the Web Services.
    Print a configuration page from your product, and locate the IP address.
    At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
    Click the HP Web Services tab.
    Select the option to enable Web Services.
    When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
    If you were unable to register your printer in www.hpeprintcenter.com within 24 hours of printing your information sheet, you must re-enable the printer code by reprinting your information sheet.  The information sheet will also provide your email address if you have forgotten it.
    How do I print the Web Services Information Sheet for my LaserJet printer?
    You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet.  You can re-print the information sheet at any time from the printer control panel.  
    Print a configuration page from your product, and locate the IP address.
    At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
    Click the HP Web Services tab.
    Click the Print Information Sheet button.
    I am an HP employee.

    To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced. 
    Please see this post:  <link to new “Enable Disable Web Services on your printer” post. 
    If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance. 
    Miles
    HP Employee

  • Cannot enable web services

    I have a recently bought (22/01) B110 and it has setup easily, and connected to the network easily, but I cannot enable web services, it comes up with 'Server Connection Error' nothing else, I have also tried updating the firmware for the printer but it comes up with an identical message
    This question was solved.
    View Solution.

    Try these steps  and check if printer connects to Web Services or not:
    1) Turn OFF the wireless radio
    2) Perform Restore Network defaults from the printer menu
    3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
    4) Reconnect the power cable and turn ON the printer
    5) Run the wireless setup wizard from the printer menu.
    6) check if you are able to print and scan
    7) "Remove Web Services" from the printer menu and wait for 2 minutes
    8) "Enable Web Services" from the menu and wait.
    This should print a page automatically.
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  • Cannot enable web services on CM1415fnw MFP

    I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
    I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216.  I have uninstalled/reinstalled  the  printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually.  The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it  My phone and tablet all connect to the internet without problem via the router but not the printer.
    Anybody got any solution? I am going crazy and have run out of thgings to try

    Hi lpihome; sorry to learn that you are having this issue;
    If you are using win xp or later try this tool GO HERE
    Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.  
    Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
    RobertoR
    Remember...
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Officejet 6500a Plus - can't enable Web Services

    Any help would be appriated on this - I've tried trawling Google to no avail!
    I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
    I have tried:
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    -Turning off printer and router.
    -Changing DNS settings for the printer.
    Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
    This question was solved.
    View Solution.

    Hi dcdingo,
    I’ve sent you a private message.  I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Enable web services for hp envy 5530

    I keep getting enable web services when I am trying to scan a document. I have clicked on yes about a million times but it wont let me move forward with scanning my documents. I am using MAC OS system.

    Hi @cixxpac77, 
    Welcome to the HP Support Forums.   I see that you are getting a message to enable the web services on your Envy 5530 printer when trying to scan.
    From your description I suspect that you are trying to use the scan to email feature of your printer.  This feature requires that you setup the ePrint feature of the printer. 
    The first step is to please ensure your printer is connected to your wireless network.  This can  be easily accomplished from the front panel of the printer using the Wireless Setup Wizard.  If you are unsure how to do this, the steps can be found in your User Guide on page 55 in the section titled “To connect the product with the Wireless Setup Wizard”. 
    Once the printer is connected to your wireless network, let’s enable web services.  The steps to enable the web services can be found in the Getting the Printer Claim Code document.   If you wish to customize the printer’s ePrint email address I have included the Setting Up a Custom Email Address for HP ePrint document.
    If you encountered an connection error message when trying to enable web services, please set a manual IP address and manual DNS servers for the printer.  I have included a link to another post with the steps, including screenshots, on how to do this.  Don’t worry that the screen shots are for an Officejet 4630  the steps are the same.
    Please let me know the outcome.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Enable web services

    I have a new Photosmart 6510 - I have not been able to enable web services . I am able to print over wireless - when I try to enable web services -  et the following message -
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    I have checked the Internet - it is a strong connection - I have a home computer so I do not have a proxy server  - any ideas ? 
    This question was solved.
    View Solution.

    Hi,
    Please check the following link for this issue,
    http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/server-connection-error-1-there-was-a-problem-...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

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    John H wrote:
    >
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