I cant get ECWID to work on my mobile devices, it only seems to use the desktop site rather that the Tablet or iPhone

I cant get ECWID to work on my mobile devices, it only seems to use the desktop site rather that the Tablet or iPhone? Can anyone help me?

Hi Jim,
We’ll be glad to help you.
Ecwid supports responsive layout, which means that the store pages can adapt to the visitor's screen width on the fly and keep the layout clean and nice. Your products and categories lists will be fit for any window's size, as Ecwid will calculate the most suitable number of products or categories in row automatically. In other words, Ecwid looks great on any mobile devices. You can check how your Ecwid store may look on smartphones and tablets, if you see your Starter Site (what it is).
However, if you want Ecwid reveals itself in all its glory, you should embed your Ecwid store into website, which also support responsive layout, because if the site doesn’t adapt to size screen, Ecwid is not able to determine how it should be changed since it’s just a part of the site.
We’ve checked your site and found that you used Adobe Muse for building your site. Using Adobe Muse, you can create alternate site layouts for web content to be displayed on desktop, smartphones, and tablets. Nonetheless, your site has a layout for desktops only, that’s why it looks the same on all devices. You can learn how to create those alternate layouts in Adobe Muse, by reading “Creating a Website for Mobile Devices” article.
I hope this helps! But if there are any questions, don’t hesitate to reach us out on Ecwid forums.

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