I cant get visual email to work on my iphone

I've tried resetting the network settings as suggested.  It worked for one day then the problem returned.  I've tried phone support but that requires me to enter the phone's serial  number into a field that does not allow entry.  I've tried email support but that requires me to enter a ticket number which is non-existent.

When I click on "Voicemail" I get a message saying "Visual voicemail is unavailable."   I followed the directions on the troubleshooting page and reset the network connections.  That worked for one day then the problem returned.  I don't think this is a carrier problem.  My wife who has the same carrier doesn't experience the problem on her iPhone5.
There is a second problem.  The Apple Support webpage offers online chat, which requires me to input the serial number.  The screen field for serial number does not allow input.

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