I cant open adobe acrobat pro after just paying for it and downloading it!!

I cant open adobe acrobat pro after just paying for it and downloading it!!

What is your operating system?  Acrobat version?
What exactly happens when you try to open it?

Similar Messages

  • Unable to open Adobe Acrobat Pro after CS4 Design Premium install

    I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
    Thanks.

    I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

  • Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again.  Tried to complete a repair, rebooting nothing works. Help please.

    Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again.  Tried to complete a repair, rebooting nothing works. Help please.

    Hi,
    Can you pls. provide more details of the issue?
    OS/Platform
    It would be great if you can provide the MSI logs for repair from the %temp% directory.
    Thanks,

  • TS1424 can't download ny post after just paying for it on additional ipad

    I can't download ny post after just paying for it on additional ipad. Any idea how to fix?

    As long as you bought the current version of Aperture from the App Store you can download it as many time as you like without any additional cost.
    You need to make sure you use the same Apple ID when you log into the App Store as you used when you first purchased Aperture.
    good luck.

  • Trying to reinstall Adobe Acrobat Pro after a crash

    My laptop crashed last week and I lost everything on it.  Every.  Thing.  I’m dying over here and desperately need a break…
    Anyway, I’m rebuilding, much like New Orleans after Katrina.  One program at a time.  I want to reinstall Adobe Acrobat Pro, but my original key is invalid (I assume expired?)  What do I need to do to get a new key to reinstall it?  I appreciate any assistance or kind words anyone can offer.

    If you have a key or S/N, they are indefinite and do not expire. It may be an issue of the version you are trying to use it with. The key is tied to a specific version (9, X, XI as well as Pro and Std and Upgrade). There may also be an OS issue if it is a new machine. So information on the version, upgrade (or not), and OS would help us give you some idea of the problems.

  • I cannot see certain colors/photos/boxes in Adobe Acrobat Pro 11.  Can in Reader, and in Acrobat Standard 11

    I have a customer who uses Adobe Acrobat Pro 11.  When she receives PDFs, she cannot see the color green, certain boxes(most of the ones she cannot see all have green in them),and pictures.  When I opened this same PDF document in Adobe Reader 11, Adobe Acrobat Standard 11, and Fox it reader, I could see everything as normal.  Her version of Acrobat is up to date.  I posted this Acrobat installations & Update Issues, not sure if correct or not.  She has Windows 7 Professional 64x
    Thank you.

    Hey mmartinez,
    Please let me know what is the OS version on the system being used by your customer?
    Have you tried sending any other PDF files to her? Has she started facing this issue after updating Acrobat?
    Hope to get your response.
    Regards,
    Anubha

  • Adobe Acrobat Pro 9 or 10 for Mac

    Hi,
    Is Adobe Acrobat 9 or 10 available for Mac users? If so can you please direct me to the right place for download?
    I couldn't find Adobe 9 pro for Mac and Adobe 10 downloads are only for Windows. I just got CS5 Master Collection but for some reason Adobe 9 wasn't included as part of the download.

    Get in touch with Customer Support. There is no trial version for the Mac but you should have gotten a download path with your purchase.

  • Acrobat Pro XI transposes numbers for month and day in dates when saving optimized pdf to Excel spreadsheet.

    Using Adobe Acrobat Pro XI and Excel 14.3.8 on a mac. 
    Saved PDF as "optimized PDF" then "save as other" > spreadsheet > Microsoft Excel Workbook.
    Problem: numbers in some random dates are  transposed so that month and day are reversed.  No particular pattern to these errors.  Only fix we've found is to go through and manually check and correct the date errors - there are hundreds of these errors in the document so this is not a good solution.
    (Note: Excel columns with dates are specified as "date" fields. All dates are formatted as m/d/yy)
    Any ideas what's causing this problem problem and how to fix it? 
    Thanks in advance!

    [discussion moved to Creating, Editing & Exporting PDFs forum]

  • Help? Adobe Acrobat 11 Standard - just purchased for windows 7 now I can't open pdf files or attach?

    Help!!!
    I just puchased the latest Adobe Acrobat XI Standard.
    I put in the Serial Key number but my computer tells me that a qualifying product could not be found on my computer so I can't use the adobe product. So now I can't open any files or attach pdf files onto emails without this message coming up. I've un-installed the "Adobe Acrobat XI Standard twice! with no luck.
    I need it sorted ASAP as I'm trying to work! Any suggestions?

    DotBellaParis if you are being asked for a qualifying product then it would appear you purchased an upgrade to Acrobat XI Standard.  You should have the opportunity to enter the serial number for your previous purchase of Acrobat.  You can find information on how to locate your previous serial numbers at http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW.
    If you did not intend to purchase an upgrade then I would recommend submitting a return request.  You can find more details on submitting a return at Return, cancel, or exchange an Adobe order - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html.  Once you have returned the upgrade you can then purchase the full version which will not ask you for a qualifying product or serial number.

  • I can't seem to be able to open Adobe Premiere Pro after downloading it and saying it's in use.

    I've downloaded Adobe Premiere Pro trial twice to see if the second time would work since the first didn't seem to. When I downloaded it twice, it says I was downloading the Adobe Premiere Pro family package and after downloading it, it said that the program was ready for use. I went to my start menu and search the program and all I got was the adobe premiere pro cs6 files and the picture of the purple cd and the set up and etc. Can someone please help me?
    PS: I had downloaded it from the adobe website not from adobe creative cloud.

    It won't even let me uninstall it. it says that my uninstallation encountered errors and when i click on the error summary idk what it means
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR: DW028, DW039 ...
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 3 error(s)
    ERROR: DW028: InstallOperationsQueue: Instruction set is empty
    ERROR: DW039: The specified payloads in deployment file are already uninstalled.
    Please specify any other relevant payload actions besides the driver.
    ERROR: DW028: InstallOperationsQueue: Instruction set is empty
    FATAL: DW028: Unable to open operation queue

  • Cannot open Adobe Acrobat Pro 9 in Windows Vista

    I can no longer open my Adobe or use it in any way.
    All of my other CS4 programs operate fine, and this is not a licensing issue.
    A little Microsoft Window pops up and says that Adobe Acrobat 9.1 has stopped working.
    It will shut down and contact me when the issue is resolved.
    Thank you in advance.

    Thank you for your help. AA9 would not open at any time for any thing; when
    I tried to open a PDF file, when I tried to create a PDF file with word or
    excel or when I tried to open the icon on my desktop.
    I took your advise and cleaned my registry and reinstalled. I also made
    Adobe Reader 9 my default PDF reader. However, although I can create PDFs
    from word or excel (with it still stopping as soon as the document has been
    converted), I still cannot open AA9 to create a new portfolio or add to an
    existing or open the icon on my desktop. I have tried to repair the
    application but with the same results.
    Any ideas? And thanks again for your help.

  • I can not open adobe acrobat pro. It say my license can not be validated. Can someone help me?

    i receive a message that says my license can not be validated. can someone help me

    What version of Acrobat Pro? What system? Full message? Is this on install or just suddenly when using?

  • Serial number, bought with CS4 is no longer visible on my adobe account, I have just upgraded my computer and downloaded the product as I have no disk drive

    Bought a student edition, so the serial number was sent through after confirmation process. I just upgraded my laptop and want to install the product. My new computer has no disk drive so I have downloaded CS4. My previous laptop was damaged a while ago and so I have not been using my Adobe account for some time. I now want to find my serial number to activate CS4 and I can't see it anywhere or find an easy way of contacting Adobe. Help.

    If your serial number does not show on your account page, I don't know how anyone can help
    https://www.adobe.com/account.html for serial numbers on your Adobe page

  • Can't open adobe acrobat pro 9.

    same error as others have written about without solution for a few years. Error message says it was installed as part of suite, I need to activate another program in the suite first. I've done this several times to no avail. Any help? Opens for about 5 seconds then error message appears and closes program.

    No product should force security on its users without providing them any practical way to override. Web browsers, email clients, and operating systems warn you of potentially dangerous files and then let the client make the choice. What if it's a zip file from a trusted source full of harmless text documents? Too bad - because Acrobat says so. Acrobat makes no attempt to examine the zip file to see if perhaps its contents are dangerous - it just sweepingly decides zips are far too dangerous to let the user have any voice in the matter. I fundamentally disagree.
    Notice that I've attached a zip file to this post. Adobe allows zips on their forums but not in their PDF documents. Adobe: If you've deemed zip files safe enough to be hosted and delivered in your own forums, why have you decided they have no place in a PDF?
    I think Adobe got this one wrong - and I cast a vote that they loosen the noose on zip files on a future release. I'd like to hear other users' thoughts on this issue. Adobe is good at listening to their users - so tell them what you think on this issue - I've posted this article as a feature request here: http://forums.adobe.com/thread/520515 - reply to it that thread and share your viewpoint.
    Cheers,
    Dan

  • How do i open Adobe Premiere Pro after installing it?

    I just downloaded and installed this program and I can not open it. It is not showing up on my desktop as an icon and it is not in the folder that i saved it in. I also have run a full search of the computer and it says that it has been installed but i still can not find the folder it is in so i can open it. I have searched on the help section and have not found anything on this topic. HELP!!!

    After installing, the appropriate files will be installed in Program Files\Adobe (Win) or Application/Adobe/ (Mac). Could you check the following folders to see if the files are there.
    Also did the installer report any errors?
    See http://blogs.adobe.com/vikrant/2012/05/download-install-a-cs6-trial/ for a walk through for what a typical download/install experience looks like, so that you can be sure that you followed the complete process.

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