I changed my AppleID password this morning and now I can't load iTunes gift card numbers to download music. The system keeps taking me to the account screen to verify payment info. When I click on DONE, it takes me back to the password screen.
I changed my AppleID password this morning and now I can't load gift card numbers into iTunes to download music. The system takes me to the account settings screen to verify those and when I click on DONE, it takes me back to the password screen and I start over. This becomes an endless loop. What now.
Greetings Ron,
After reviewing your post, I have located an article that can help with gift card issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
If you can't redeem your iTunes Gift Card or code
Contact iTunes Store Support
If the code is completely scratched off or you still can't redeem your gift card, contact iTunes Support:
Go to the iTunes Store support page and choose your country.
From the menu on the left, choose Contact Support.
Click Contact iTunes Store Support.
Follow the instructions.
iTunes Store Support might ask you to send these things:
Image of the full front and back of your gift card
Sales receipt showing when your card was purchased
Serial number from your gift card
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D
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Here you go, Linc! Thanks.
INITIATING CONNECTION May 10 07:42:57.110 -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x0 -- thread:0x7fd411b25c80
INITIATING CONNECTION May 10 07:42:57.111 -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122918c0
INITIATING CONNECTION May 10 07:42:57.111 -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122dbe60
INITIATING CONNECTION May 10 07:42:57.127 -- host:p04-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x7fd41380c770
CONNECTED May 10 07:42:57.229 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
CONNECTED May 10 07:42:57.241 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
CONNECTED May 10 07:42:57.243 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
CONNECTED May 10 07:42:57.258 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
READ May 10 07:42:57.277 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
+OK hello from popgate-0.8.0.357900 pop109.plus.mail.gq1.yahoo.com
WROTE May 10 07:42:57.296 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
CAPA
READ May 10 07:42:58.592 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
220 *.smtp.mail.yahoo.com ESMTP ready
READ May 10 07:42:58.597 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
+OK CAPA list follows
IMPLEMENTATION popgate-0.8.0.357900
XOIP
EXPIRE-NEVER
PIPELINING
RESP-CODES
TOP
UIDL
USER
SASL LOGIN PLAIN
STLS
WROTE May 10 07:42:58.612 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
EHLO [192.168.0.3]
WROTE May 10 07:42:58.618 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
AUTH PLAIN
READ May 10 07:42:58.662 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
250-*.smtp.mail.yahoo.com
250-PIPELINING
250-SIZE 41697280
250-8 BITMIME
250 AUTH PLAIN LOGIN XYMCOOKIE
READ May 10 07:42:58.667 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
+
WROTE May 10 07:42:58.669 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
QUIT
WROTE May 10 07:42:58.689 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
READ May 10 07:42:58.729 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
* OK [CAPABILITY nk11p00mm-iscream005 1P45 XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (1P45:346) nk11p00mm-iscream005
WROTE May 10 07:42:58.737 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
1.39 AUTHENTICATE ATOKEN MTg4NTM1OAAxODg1MzU4AEFRQUFBQUJSakFJclRPZXVZRjNrSWZyMW05bVpLcTFjZnA3eVgrRT0=
READ May 10 07:42:58.782 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
220 smtp.mail.yahoo.com ESMTP ready
WROTE May 10 07:42:58.803 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
EHLO [192.168.0.3]
READ May 10 07:42:58.826 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
1.39 OK [CAPABILITY XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES XSENDER X-NETSCAPE XSERVERINFO X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP X-ANNOTATEMORE XUM1 ID IDLE] User karmey57 logged in
WROTE May 10 07:42:58.835 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
2.39 ID ("name" "Mac OS X Mail" "version" "6.3 (1503)" "os" "Mac OS X" "os-version" "10.8.3 (12D78)" "vendor" "Apple Inc.")
READ May 10 07:42:58.853 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
250-smtp.mail.yahoo.com
250-PIPELINING
250-SIZE 41697280
250-8 BITMIME
250 AUTH PLAIN LOGIN XYMCOOKIE
WROTE May 10 07:42:58.866 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
AUTH PLAIN ****************************
READ May 10 07:42:58.901 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
* ID NIL
2.39 OK Completed
WROTE May 10 07:42:58.909 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
3.39 LIST "" ""
READ May 10 07:42:58.973 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
* LIST (\Noselect) "/" ""
3.39 OK Completed
WROTE May 10 07:42:58.989 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f0570
4.39 LOGOUT
READ May 10 07:42:59.001 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
235 2.0.0 OK
WROTE May 10 07:42:59.015 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
QUIT
READ May 10 07:42:59.059 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
+OK maildrop ready, 28 messages (705314 octets) (5969772)
WROTE May 10 07:42:59.068 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
QUIT
READ May 10 07:42:59.222 [kCFStreamSocketSecurityLevelNone] -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
+OK server signing off. -
iMessage issue: Changed password for my Apple ID this morning and now my iMessage is sending through my email instead of my number and I haven't been receiving any texts through iMessage! I read the article, followed the steps, and it did not fix the problem. Help?
Hello!
On all of these devices, go to: Settings > iCloud and make sure they're updated with the new password. If you're talking about Macs, go to: "System Preferences > iCloud" too. -
I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?
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HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
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