I changed the country from US to Mexico in my App Store Account. Now I can´t reinstall iLife apps onto my Macbook. Please help
I changed the country from US to Mexico in my App Store Account. Now I can´t reinstall iLife apps onto my Macbook. When I try to download them, a message says that they are available in my purchased apps, but they don't appear under that menu. Please help
The issue is that you purchased the apps in the US app store, not in the Mexican App Store.
If you set your App Store back to US, then you should be able to access your purchases from teh US Store.
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I can't download any apps on my new i device because I forgot the security question answers. How to I get the answers back? Help plz
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Greetings whomever reads this.
I have 2 issues that Apple has not been able to resolve, that are vexing me.
1) Somehow I have 2-3 apple IDs ... passwords etc. I have purchased 2 iPads, 2 -3 iPhones, a Macbook Pro, and a Mac Mini with Thunderbolt monitor. Somewhere in that process I might have created another Apple ID, not sure. When the confusion started, I went to an Apple store, and they suggested I create a new Apple ID, against my better judgement I did, which added to the confusion. Now, every time I need to sign in using my Apple ID for anything, I have no idea what user ID goes with what password. I have gone to Apple stores several time to try to get this situation cleared up and each time they try to get me to create yet another Apple ID. Now I won't do that anymore, but the original confusion remains. How can I wipe out all Apple IDs and just have one?
2) I have been trying to get a particular functionality/feature/capability added to my Mac system. Don't want to go into detail here because someone will steal my idea and make millions. I have posed this question to Mac personnel from Geniuses, to Business Teams -- no one can figure it out. How do I get this fabulous capability I have thought up to come to life so I can make millions?
Russell
<Personal Information Edited By Host>for #1
Frequently asked questions about Apple ID - Apple Support
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
for #2
Apple does not accept unsolicited ideas see Apple - Legal - Unsolicited Idea Submission Policy -
because i can not use the Canadian card to redeem in my account from USA. should i delete an account and create the new one that should valid in Canada by using the same email address? or what should i do? (i really want to use my recent email)
Hi Kazmania89,
Welcome to the Support Communities!
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Once you are able to gain access to the old Apple ID, this article may be helpful:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
I have purchased music, apps, or books with multiple Apple IDs. How can I get all of this content onto my iOS device?
First, you need to copy all of your purchased content so it is on the same Mac or PC with iTunes. This computer should be the one you sync your device with. For more information on how to move your content, see these articles:
Mac: iTunes for Mac: How to copy purchases between computers
PC: iTunes for Windows: How to copy purchases between computers
Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch.
Cheers,
- Judy -
I'm trying to buy CC Photoshop/Lightroom packages. In order to complete payment, I need to change the country from the default options (United States) to Brazil, But I'm not allowed to do it. I've already changed my origin country in my account information.How do I change the country in order to complete payment?
These are the two links I have
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
If the above doesn't help, you will have to contact Adobe (this is an open forum, not Adobe support)
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Months ago I opened an account at Argentina store. Recently I moved back to my born country, Brazil. How I need to proceed to change the country from Argentina to Brazil, keeping my ID, password and not lose my purchased content? I share the content with my iPhone4, my iPad2 and all sync with my MacPro
Also see http://support.apple.com/kb/TS3998
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i want to change the country from USA to EGYPT in the itunes but i get a message saying, u have remaining balance which is 0.44 USD, how can i find some thing for 0.44 USD to spend this sum so i can switch my account to the right store??
Buy something for more than the balance and charge the remainder to a credit card, or write Apple and ask them to keep the balance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
Hello ,
I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it .
Thanks a lot for your help ,What country are you in ? If you are in the US then you can only use the US iTune store, and you can't use a Canadian credit card with the US store - a credit card needs to have been issued by a bank in the country where you are.
If you are in Canada then remove your old credit card from your account and then update your country/region and billing address on your account e.g. by tapping on your id in Settings > iTunes & App Store on your phone and 'view Apple id' on the popup, or via the Store > View Account menu option on your computer's iTunes -
I cant buy from my app store account i just can download the free apps!! My account is locked how can i get it back ?
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I removed from my computer macbook, mac app store, and now I want to reinstall with "software update" but doesn´t appareance
Hola, buen dia, Ignacio. Saludos desde México.
To get the Mac App Store back you will need to manually download and install the Mac OS X 10.6.7 Update Combo;
http://support.apple.com/kb/DL1361
It is safe to install this over your current installation of 10.6.7. It will reinstall the Mac App Store, as well as fill in any gaps that your installation my have. It is a common troubleshooting step.
Ciao -
Can I install Ilife 8 onto my macbook from my new iMac install discs?
I am confused!
I was in an Apple retails store yesterday checking out the new iMacs as I will shortly be buying one, a 24" 2.8Ghz model. As this will come loaded with Leopard and iLife 08 I was also planning on buying the DVD's of both ready to install on my Macbook so that both computers would be running the same versions of the OS and iLife. However, the salesperson I was discussing this with told me that I would be able to install iLife 08 onto my Macbook from the install disc that comes with my new iMac as the software is licenced to the user not the machine, thereby saving me from having to buy it.
Is this true? And what about Leopard?I always thought that the software discs only worked on one machine, i.e. the one it came with.Here's a link to the Apple user agreement for iLife 08.
http://images.apple.com/legal/sla/docs/ilife08.pdf
Item 2 states that you may install iLife on ONE Apple Branded Computer. The family pack allows you to install on up to 5 in the same household.
The discs that come with your new iMac are specific to the iMac and should not be installed onto any other Mac. The retail version of Leopard can be installed on any Mac...but once again one license one machine. -
i lost my ipod. when i went on the cp to go find it but there was no connection yet, so i waited but got bored so i pressed delete device for no reason now i can't even connect to it no more. please help me. please.
If you only deleted the device from the page (an did not wipe/erase it) it will reappear if it connects to the internet before the person restored it or tyrned off the Find feature. See:
http://support.apple.com/kb/TS4006 -
i tried updating my iphone 4 to ios 5.01 and then chnged my mind and tried to turn it off halfway the updating process.. now i can't turn it on... PLEASE HELP!
Hi jonnarink,
Try this:
http://support.apple.com/kb/ht1808
In short:
1) Make sure the iPhone is not connected to USB and, if it is on, turn it off by holding the power button and the home button together(takes about 6 seconds)
2) Once it's completely off, hold down the home button
3) While holding home, connect the USB cable and keep holding home until iTunes recognises the iPhone
It will force the iPhone into recovery mode, then you can connect to iTunes and restore your backup. Bear in mind that it will likely need to be updated to 5.0.1 anyway.
:edit:
Sorry, just saw Ralph Landry1's post above mine(typed mine a while ago, only posted now!) with the same link -
If I have redeemed my my gift and the balance is updated in the App Store and I still can not down load apps...what could the issue be? I keep getting this error message "Your Purchase Could Not Be Completed". Then it refers me to apple support.
If you haven't already contacted iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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How can I change the country from my apple id account ?
Hello , I changed my credit card and I need to change the country field from my Apple ID account, for some reason it's unaccessable . Can you please tell me how to change the country field ? thanks
Do you currently have a credit balance in your Store account, ayman? If so, you'll need to spend that in order to change your country.
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