I chat from another country

Question

My dad is in Prague while i am in London. we both want to chat to each other using ichat but as he is new to macs and for some other unknown error we have difficulty chatting via video or audio (but the instant messaging one is fine). after a long time taken for him to get online. i sent him a video chat. after a few more requests it said that there was an unknown error and he logged off. when he got back online again (with some difficulty) i told him to send me an invitation for a video i pressed accept but we both got the same message saying an error had occurred (-8 or something when i clicked details) and that i had not replied to the invitation which i had and im sure he did. could someone please help us. he hasnt got a dogey internet connection from a hotel as he is with a close friend so i cant see what the problem could be.
thanks for your time
Alex

Answer 1

Thanks very much for your help but he's back now and he couldn't connect so i couldnt even tell him. (a phone call is too much effort for a small problem when i will see him in a few days). but to see if i can solve the problem for the future by posting the ichat log.
Thanks
here it is
this is in order of date modified from the date that i tried to chat (i have replaced my email in the chat log with (my email))
_*first one*_
Date/Time: 2008-05-13 22:43:46.426 +0100
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
iChat Connection Log:
AVChat started with ID 59014992.
(my email)9: State change from AVChatNoState to AVChatStateWaiting.
0x17189470: State change from AVChatNoState to AVChatStateInvited.
0x17189470: State change from AVChatStateInvited to AVChatStateConnecting.
(my email)9: State change from AVChatStateWaiting to AVChatStateConnecting.
(my email)9: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x17189470: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Binary Images Description for "iChat":
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*_second one_*
Date/Time: 2008-05-13 22:42:31.379 +0100
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
iChat Connection Log:
AVChat started with ID 3532451058.
(my email)7: State change from AVChatNoState to AVChatStateWaiting.
0x171944d0: State change from AVChatNoState to AVChatStateInvited.
0x171944d0: State change from AVChatStateInvited to AVChatStateConnecting.
(my email)7: State change from AVChatStateWaiting to AVChatStateConnecting.
(my email): State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x171944d0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Binary Images Description for "iChat":
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0x9810f000 - 0x98111fff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x99d06000 - 0x99d11fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x99d1b000 - 0x99e87fff com.apple.MessageFramework 2.1.2 (753) /System/Library/Frameworks/Message.framework/Versions/B/Message
0x9e6fc000 - 0x9f68dfff com.apple.QuickTimeComponents.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
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0x9f7f9000 - 0x9f836fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9f85d000 - 0x9fcb2fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9fd49000 - 0x9fe1ffff com.apple.ApplicationServices.ATS 2.0.9 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9fe3f000 - 0x9ffb0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
_*third one*_
Date/Time: 2008-05-13 22:38:09.072 +0100
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
iChat Connection Log:
AVChat started with ID 3720271324.
(my email)3: State change from AVChatNoState to AVChatStateWaiting.
0x1711cf20: State change from AVChatNoState to AVChatStateInvited.
0x1711cf20: State change from AVChatStateInvited to AVChatStateConnecting.
(my email)3: State change from AVChatStateWaiting to AVChatStateConnecting.
(my email)3: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x1711cf20: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
Binary Images Description for "iChat":
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0x90000000 - 0x90016fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x90040000 - 0x90357fff com.apple.QuickTime 7.4.5 (67) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x91521000 - 0x9154dfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
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0x917df000 - 0x9182afff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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0x91be3000 - 0x91be5fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91be7000 - 0x91cc5fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91ce2000 - 0x91ce2fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91ce4000 - 0x91d72fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91d79000 - 0x91d79fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91d7b000 - 0x91dd4fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91ddd000 - 0x91e01fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91e09000 - 0x92212fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9224c000 - 0x92600fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9262d000 - 0x9271afff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x9271c000 - 0x9279afff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x927db000 - 0x92a0bfff com.apple.Foundation 6.4.9 (567.36) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b25000 - 0x92b3cfff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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0x92bb3000 - 0x92bb3fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92bb5000 - 0x92bc5fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x92cca000 - 0x92cd0fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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0x93e48000 - 0x94009fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9404f000 - 0x94090fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94098000 - 0x940d2fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x949c1000 - 0x949d0fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949d4000 - 0x949f9fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94a05000 - 0x94a22fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94a29000 - 0x94a8ffff com.apple.Bluetooth 1.9.5 (1.9.5f4) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
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0x9657f000 - 0x96592fff com.apple.speech.SpeechDictionary 3.4 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Versions/A/SpeechD ictionary
0x969b4000 - 0x969b4fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96e9b000 - 0x96ebdfff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x96f2e000 - 0x97005fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x97020000 - 0x97021fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
0x97023000 - 0x97028fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9717f000 - 0x9717ffff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x978e1000 - 0x979cbfff com.apple.viceroy.framework 278.3.11 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
0x9810f000 - 0x98111fff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x99d06000 - 0x99d11fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x99d1b000 - 0x99e87fff com.apple.MessageFramework 2.1.2 (753) /System/Library/Frameworks/Message.framework/Versions/B/Message
0x9e6fc000 - 0x9f68dfff com.apple.QuickTimeComponents.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9f7f5000 - 0x9f7f7fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9f7f9000 - 0x9f836fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9f85d000 - 0x9fcb2fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9fd49000 - 0x9fe1ffff com.apple.ApplicationServices.ATS 2.0.9 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9fe3f000 - 0x9ffb0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
Thanks for your help
Message was edited by: Alexander Richardson