I created a new apple id for my iphone and ipad which work great and allow me to access Icloud. on my macbook air can't get it to use my new apple id for icloud. Help?

I created a new apple id for my iphone and ipad which work great and allow me to access Icloud. on my macbook air I can't get it to use my new apple id for icloud. It keeps going back to my old apple id and doesn't afford me to alter it. I use system preferences-icloud and it just wants to verify the old apple id but doesn't afford me the opportunity to delete teh account or edit it like the iphone5 and ipad. Help?

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My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

Hi Kevin,
Have you authorized the Computer to your Apple ID?
If not, sign on to iTunes.
Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
Cheers,
GB

I need to re activate CS 4 Creative suite, normally I got a challenge code by telephone, and the software worked. Now it's impossible to speak someone by telephone, how can I activate my software on my new mac? I need a challenge code because it is an upg

I need to re activate CS 4 Creative suite, normally I got a challenge code by telephone, and the software worked. Now it's impossible to speak someone by telephone, how can I activate my software on my new mac? I need a challenge code because it is an upgrade version.

Try serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

HT201441 Hello, both my iphone and ipad are work related and I signed up to the cloud when I recieved my new iphone.

Hello, both my iphone and my ipad are work related and I signed up for the cloud when I recieved my new iphone.
I can not remember my icloud password and my ipad is blocked because I need to confirm my cloud password. any help you can provide would be appreciated

I for one at least am not experiencing Wi-Fi dropping on iOS 6.
Try this..
Tap Settings > General > Reset > Reset Network Settings
You may need to enter your network password.
Then restart the devices.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
And try turning off your router for about 5 minutes, turn it back on.

If I have iPhoto on my Macbook Air can I get it for free on iPhone?

I've had iPhoto installed on my Macbook Air since I had it in December and have just updated to the new version for free. Now can I get iPhoto on my phone for free or do i still have to pay the £2.99?

No.
iPhoto on your Mac runs on OS X and you can have it on any Mac you own
iPhoto on your iPad runs on iOS and can run on any iPad or iPhone that you own.
Regards
TD

Macbook Air. Complications with importing CDs using an HP CD rewritable drive. HELP!!

I have reacently purchased an Macbook Air and am now in the process of uploading CDs into my new ITunes.
I am using an HP CD DVD rewritable drive that connects through a USB.
The issue comes usually around importing song 10 +. It isnt for every CD but more often than not.
For some reason it works smoothly from songs 1-10 but then comes to a hault and will then take forever (10-20mins) to download the reamining songs. Which, once the CD has completed its importing, they are listed in my ITunes but dont have any song duration at all. Its just blank where the song duration should be.
Also instead of the gentle "humm" of the drive it changes to like a stop/start clicking nosie (sounds similar to a scanner/photocopier) and doesnt sound healthy.
I have tried waiting and then reimporting the CD (wont let me select just those songs to import) Tired cancelling the import and ejecting then trying again. Also tired looking for scratches/marks or an unclean disk. Know that the drive works fine as its been proviously used to import CDs by my sister and she had no problems with it. i dont know what the problem is here!!
Its annoying having half the CD and not being able to download the rest. Plus i dont want to buy the CD from ITunes with already having 50+ CDs to download from at home .... COST!!
Please help!! i dont know what the issue is!!
Thanks Alot
Lauren

I noticed you used the tag "virus" in your post, but note that this is not caused by a virus.
Beyond being able to say that, I'm not an expert on the matter of optical drives, but would say it sounds strongly like it's a problem with the drive. The fact that it has been used successfully before doesn't mean it's not broken now.

Can I use iCloud with my MacBook Air running OS X 10.6.8?

Can I use iCloud with my MacBook Air running OS X 10.6.8 ??

Sorry. No.
iCloud System Requirements
https://support.apple.com/en-us/HT204230
Best.

Apple shop changed my iphone 3gs today, got home and cannot join my wifi. both my mac and ipad is working on wifi. tried rebooting, resetting still doesnt hold the wifi, it's there for a sec then its not connected.help please?

Hi,
Apple shop exchanged my iphone 3gs today. got home but it doesnt pick up the wifi. first the correct supplier appears then it says not connected.
both my mac and ipad is working on wifi (so did the previous phone) i ve tried rebooting, tried reset supplier...nothing works. can someone help please?
thanks

Yes, they should be able to verify that WiFi is working properly. If I just got a new phone & it didn't work perfectly, right out of the box, before I started restoring or whatever, I'd be right back where I got the phone.

I decided to change my apple id on my iphone 5 to have a seperate account from the other people in my family. I changed all of the setting to the new id and I can't sync apps or music to my phone and i dont know what else to do. Please help!!!

I decided to change my apple id on my iphone 5 to have a seperate account from the other people in my family. I changed all of the settings to the new id and I can't sync new apps or music to my phone and apps on my phone will not sync to my computer. Please help!!!

If you didn't already do so, authorize your computer for the new ID by opening iTunes and going to Store>Authorize This Computer. Then sync your phone with iTunes.

Mail application is still there. All of my emails and folders are gone since iCloud. How can I get them back using Snow Leopard? Or can I? Do I have to wait for Mountain Lion?

Mail application is still there. All of my emails and folders are gone since iCloud. How can I get them back using Snow Leopard? Or can I? Do I have to wait for Mountain Lion?

I need to check a few other things...
Click on 'Mail' in the upper left corner next to the Apple ()
Click Preferences
Click the 'Accounts' tab
Make sure your iCloud account is highlighted in the column on the left.
In the account information section what does it say next to:
Incoming Mail Server?
Outgoing Mail Server?
Also, did you use MobileMe before the iCloud?

Ive recently updated my new email address with my apple ID but now my iphone and ipad dont recognise these and wont allow me to edit or change them without signing in with my old details to an account that no longer exists, can this be fixed? thanks

ive recently updated my apple ID with my new email address but now my iphone and ipad dont recognise these and wont allow me to edit or change them without signing in with my old details to an account that no longer exists, can this be fixed? thanks

Go to setting on the devices and change the information
Settings
iTunes and App Store
Account
(Change account)
Also settings
Mail, contacts, calendars
Account
(Change account)
Same for everything else that uses your email address. Facebook, Twitter, iCloud, on and on.

I downloaded a new APP to my iPhone it appears on my screen but can't get it to appear on my wife's iPhone screen. Her screens were initially full of Apps, I later made room for the new APP but can't get it to appear even after making room for the new A

I downloaded a new APP to my iPhone it appears on my screen but can't get it to appear on my wife's iPhone screen. Her screens were initially full of Apps, I later made room for the new APP but can't get it to appear even after making room for the new APp. It can be opened, but I want the APP to be on her iPhone screen as well as on mine. Help, please.

Is the app downloaded on her phone also?

HT2931 I am trying to figure out how to get the pre made "beats" with my garage band for my MacBook Air can u help

I am trying to figure out how to get the pre made "beats" with my garage band for my MacBook Air can u help

Hello Mattxy2,
Thank you for the question. It sounds like you would like to add some Apple Loops to your project. I recommend reviewing the following sections in Garageband Help:
GarageBand Help - Search for Apple Loops
http://help.apple.com/garageband/mac/10.0/#gbnd3002ab64
GarageBand Help - Add Apple Loops to your projects
http://help.apple.com/garageband/mac/10.0/#gbndc1d3db81
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT3552 I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for your help.

I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for yur help. nhuttan448

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I created a new apple id for my iphone and ipad which work great and allow me to access Icloud. on my macbook air can't get it to use my new apple id for icloud. Help?

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