I delete an album in itunes, and select "move to the recycle bin" the track files in itunes library get moved but the album folder stays-with nothing in it.

How do I get the album folder to move to the rcycle bin also? I have keep folders updated checked in preferences.

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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Hello, i have recently purchased an ipod touch. i have bought apps off itunes and whenever i connect my ipod to my computer it syas that it is syncing.but the appa will not show on my ipo even though it has synced.how can i resolve this?

hello, i have recently purchased an ipod touch.i am having trouble with apps. i have bought apps off itunes but it wont appear on my ipod. i have synced the ipod with the computer multiple times but still no luck. i think it has something to do with my settings but i am not sure.please any helpwill be very much appreciated.thank you

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Apple updated my Itunes and now I can't find my music playlist. How do I get my music playlist back that I had created?

Good morning to all,
Apple updated my Itunes profile and it no longer shows all of my music files> How can I get all of the music files back that I created?

Hi there WALnut@1828,
You may need to recreate the iTunes library. Take a look at the article below for more information.
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
-Griff W.

I used "my documents" for the profile folder, I removed the profile and firefox asked if i want to remove its file, and it took ALL my file except a few, all my photographs etc, are these now unrecoverable? as they are not in the recycle bin

I used "my documents" for the profile folder, I removed the profile and firefox asked if i want to remove its file, and it took ALL my file except a few, all my photographs etc, are these now unrecoverable? as they are not in the recycle bin
disaster, thanks firefox 1 year of photos lost

Thanks for the obvious question. I mean it. The very same thought came to me this morning and, sure enough, I had booted into another drive--my old one that, of course, had the old desktop, etc.
It didn't dawn on me that this was the case since I hadn't set it as a boot drive but I guess in the course of all the restarts I did, it got switched.
I'm back to normal again.

All my data on my phone got deleted so I restored it through Itunes and now my IMessage will not recieve nor send out messages through my phone number but my email. I've tried alot but non is really working, help please !!

All my data on my phone got deleted so I restored it through Itunes and now my IMessage will not recieve nor send out messages through my phone number but my email. I've tried alot but non is really working, help please !!

Ok. You don't have to select your number. Just check your email under your "grey" number and then at the bottom of this page you will see the option "Start new conversations from". Select your number.

I cant download a new tv episode because itunes says the disk is full that it is being stored on....however when I deleted many shows from my library it still will not download.....I went to my desktop and tried to empty my recycle bin and the empty recyc

I cant download onto my computer an episode I purchased because when I hit download it says that the disk I am attempting to tranfer to is full.....however iy had no problem down loading another show....(Jon Stuart) So I went to my library where I see my shows stored and deleted MANY and when I tried again to download ---I got the same message to full......I tried to empty the recycle bin on my desktop thinking it was holding too much but the choice to empty is not darkened so it will not empty....can ANYONE help?

Therefore, t there any way to just completely delete all the old backup data out of my Time Capsule from my prior Mac Laptop?
Here is how to do this:
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click Manual Setup
Click the Disks icon at the top of the AirPort Utility window
Click the Disks tab below the icons
Click Erase
The "Quick Erase" option will only take a moment or two
Now you can backup your MacBook Pro. If you connect an Ethernet cable from the MBP to one of the LAN <-> ports on the TC, the first backup will go 3-5 times faster than wireless.
Once you have the first backup done, you can use wireless for subsequent backups since they will only take a few minutes

HT5858 I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass

I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.

Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.

I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help?

I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)

Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy

HT1719 I am trying to sync my ipod shuffle to the itunes on my computer. When I try to sync I go to the drop down file tab. PULL up "devices" But the extended options of SYNC, RESTORE, Transfer and Backup won't allow me to click on them. How do I activ

I am trying to sync my ipod shuffle to the itunes on my computer. When I try to sync I go to the drop down file tab. PULL up "devices" But the extended options of SYNC, RESTORE, Transfer and Backup won't allow me to click on them. How do I activate?

Those menu bar commands are disabled when you do not have a device (your shuffle) selected in iTunes.
If the iTunes sidebar (along left side of iTunes) is hidden, from the menu bar, under View, select Show Sidebar. In the sidebar, your shuffle should be listed under DEVICES. Click on it there to select it. Now, those commands under the File menu should be accessible.
However, once you have the shuffle selected, many of those "device-related" commands in the menu bar are also on the iTunes window. For example, there is a Sync button at the low-right corner of the window, which does the same thing as the command in the menu bar.

My HDD crashed and I had to reinstall my boot and programmes on a new HDD. I managed to recover my library.itl. How can i import it with the new version of itunes? When i try imprt playlist, it replies that it is not a validly exported file.

My HDD crashed and I had to reinstall my boot and programmes on a new HDD. I managed to recover my library.itl. How can i import it with the new version of itunes? When i try imprt playlist, it replies that it is not a validly exported file.

It should be like the very first time you synced your phone with I-Tunes. It will notice you haven't synced before and just copy everything from your phone into I-Tunes. It shouldn't delete anything from the phone, at least it never has for me. It just puts a copy of everything into I-Tunes and even if you delete an app for example from your phone and you decide you want it back later, you can just go back into I-Tunes and copy it back over. Hope this helps.

I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac. All the music is still available on my ipad. How can i download the music on my mac?

I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac. All the music is still available on my ipad. How can i download the music on my mac?

First, are you positive it is really not there? Have you looked in your iTunes folder in your Music folder, and in the media folders there? Do you see your media files?
If your media are gone it is a lot easier to restore from a proper computer backup. Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well.

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well. However, itunes can not do anything with the phone because the phone is locked and I can not unlock the phone because the screen is black.
>CURVEBALL!!!<
The screen does work though! Through trial and error along side a little troubleshooting, I was able to figure out that the screen will cut on after the phone dies completely. The phone has to die completely with no battery power left. Then if I plug the phone into a charge and wait a while for it to charge, the phone will turn on like nothing was ever even wrong with it. I charge the phone up to like 30% and turn it off then bam the phone turns on but the screen is solid black again.
I am currently in the process of waiting for the phone to die and when I turn the phone back on I am going to completely remove the auto-lock and lock code off of the phone for the time being.
Any other suggestions? Please help!

Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement.

HT204406 I did a sync in itunes and now almost all of my songs have disappeared from my itunes library. I'm sure they're in the cloud, but what if I want to play one on my computer? How do I find them?

I did a sync in itunes and now almost all of my songs have disappeared from my itunes library. I'm sure they're in the cloud, but what if I want to play one on my computer? How do I find them?

- Try resetting the iPod. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next, restore from backup.

HT4528 My friend switched from an iphone to a non apple phone. All my texts to him in groups and one on one still come up as imessages. How do I get rid of the imessage when i talk to him? I have tried deleting his number, deleting all messages he was apa

My friend switched from an iphone to a non apple phone. All my texts to him in groups and one on one still come up as imessages. How do I get rid of the imessage when i talk to him? I have tried deleting his number, deleting all messages he was apart of

Did you try to unregister the phone?
Check this discussion

HT1364 help I just completed this task to free up my hard disc and be able to upgrade my iTunes but when I re-opened iTunes it is a blank new account! When I copied the iTunes file to the recycle bin it made me effectively empty as I copied over as it was

Hey can someone help???
I just completed this task (support.apple.com/kb/HT1364) moving my music to an external HD to free up my PC hard disc and all went well until I re-opened iTunes and it is a blank new account!
I also don't can't access anything from the recycle bin as when I copied the iTunes file to the recycle bin it said it was too large to copy over so made me effectively empty as I copied over as it was so big.
Any help gratefully recieved or where I can get some, I am going round in circles. I also don't know which itunes operating system I have, it is around 3 years old.

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

I delete an album in itunes, and select "move to the recycle bin" the track files in itunes library get moved but the album folder stays-with nothing in it.

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