I didn't receive anything

Hello—
Six months ago, I went onto the Adobe site to buy Dreamweaver, but I didn't receive anything.  It wouldn't let me download the software, so I thought maybe if I waited I would receive it by mail, but I didn't get a physical copy, either.
The money has been leaving my account for the past six months, at the rate of 23,100 won a month, but seeing as I didn't get any product, I would like a refund.  No one has been answering the phone line listed on the website, so I'm trying this email. One more.
Thank you.

This is not customer support.  This is a public user-to-user forum.
If your system meets the minimum requirements,
System requirements | Creative Cloud
System requirements | Dreamweaver
Log-in to your Creative Cloud account with your Adobe ID (e-mail) and password.
Creative Cloud Help | Creative Cloud for desktop
Download & install the Creative Cloud Desktop application.  From there, you can download & install Dreamweaver and other Creative Cloud software titles.
Nancy O.

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