I don't get SMS messages with the code from Apple with two factor authentication

As soon as Apple enabled two factor authentication in Mexico, I activated the feature. For some time everything worked well. When iOS 8 was launched, I started updating my devices. I was able to update an iPad Air as well as my iPhone 5 (which is the device used for verification). However, when I tried to update my iPad mini, I couldn't. I stopped receiving SMS messages from Apple with the code for verification. Now I am stuck with an iPad mini that I cannot use with my Apple ID and I cannot use iCloud on my brand new iPhone 6 (anticipating the problem, I backed up my iPhone 5 with iTunes and I am up and running, but with no iTunes match and no iCloud backup).
I have spent time on the phone with Apple support, who promised to return my call with a solution, but they never called back.
Just a final note. I do not have the recovery key. I trusted Apple and never thought I would need it. The fact is I still think it is Apple's problem because the SMS messages should get to my phone, and they don't. I do not really care losing my iCloud Backups or my photos (I have them all backed up elsewhere) but I don't want to lose my e-mail address (a .mac domain) nor my purchases.

I sent a message to that person. He replied, but I didn't get anything. To make it even more puzzling, I asked him to cc to my wife and she got his message. Then I asked her to forward it to me, and again I didn't get anything. Next, I  found an old message from that guy and forwarded it to myself. Same effect - the message disappears, although the "sent" folder has a copy!

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