I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later.  I have tried several times over the last 5 days and nothing changes.  Any help please?

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later.  I have tried several times over the last 5 days and nothing changes.  Any help please?

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

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    0xffffff82f22338b0 : 0xffffff800e05123a
    0xffffff82f2233940 : 0xffffff800e0515e9
    0xffffff82f2233a40 : 0xffffff800e05089a
    0xffffff82f2233a80 : 0xffffff7f8e2fdde2
    0xffffff82f2233ad0 : 0xffffff7f8e2fc3fc
    0xffffff82f2233b20 : 0xffffff800e066453
    0xffffff82f2233b80 : 0xffffff800e04729a
    0xffffff82f2233be0 : 0xffffff7f8e2fcd52
    0xffffff82f2233c20 : 0xffffff800e06408f
    0xffffff82f2233d70 : 0xffffff800dc984a1
    0xffffff82f2233e80 : 0xffffff800dc20aed
    0xffffff82f2233eb0 : 0xffffff800dc10448
    0xffffff82f2233f00 : 0xffffff800dc1961b
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    Kernel slide:     0x000000000da00000
    Kernel text base: 0xffffff800dc00000
    System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
    System uptime in nanoseconds: 336916353186
    last loaded kext at 16294788093: com.apple.driver.AppleBluetoothMultitouch          75.19 (addr 0xffffff7f8ff6d000, size 77824)
    last unloaded kext at 182566161915: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f8ff5a000, size 8192)
    loaded kexts:
    net.telestream.driver.TelestreamAudio          1.1.0
    com.Cycling74.driver.Soundflower          1.5.2
    rabb.it.driver.RabbitEars          2.1.4
    com.razer.common.razerhid          5.52
    com.apple.driver.AppleBluetoothMultitouch          75.19
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.ApplePlatformEnabler          2.0.6d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.filesystems.ntfs          3.10
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.GeForce          8.1.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.3.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleIntelHD4000Graphics          8.1.0
    com.apple.driver.AppleIntelFramebufferCapri          8.1.0
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1
    com.apple.driver.AirPort.Brcm4331          614.20.16
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBXHCI          5.5.5
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.driver.AppleMultitouchDriver          235.29
    com.apple.driver.AppleBluetoothHIDKeyboard          170.2
    com.apple.driver.AppleHIDKeyboard          170.2
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.nvidia.gk100hal          8.1.0
    com.apple.NVDAResman          8.1.0
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.IOSurface          86.0.4
    com.apple.driver.AppleGraphicsControl          3.3.0
    com.apple.driver.AppleThunderboltEDMSink          1.1.8
    com.apple.driver.AppleThunderboltEDMSource          1.1.8
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.iokit.IOAcceleratorFamily          30.14
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.IOBluetoothHIDDriver          4.1.3f3
    com.apple.iokit.IOBluetoothFamily          4.1.3f3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.driver.CoreStorage          296.16
    com.apple.driver.AppleThunderboltNHI          1.6.3
    com.apple.iokit.IOThunderboltFamily          2.2.6
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IO80211Family          522.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.5
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.2
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 24 GB, SMC 2.11f14
    Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    Serial ATA Device: APPLE SSD SM128E, 121.33 GB
    USB Device: My Book 1140, 0x1058  (Western Digital Technologies, Inc.), 0x1140, 0x14a00000 / 3
    USB Device: My Book 1140, 0x1058  (Western Digital Technologies, Inc.), 0x1140, 0x14b00000 / 2
    USB Device: Razer Mamba Charging dock, 0x1532, 0x0025, 0x14400000 / 1
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7

    loaded kexts:
    net.telestream.driver.TelestreamAudio          1.1.0
    com.Cycling74.driver.Soundflower          1.5.2
    rabb.it.driver.RabbitEars          2.1.4
    com.razer.common.razerhid          5.52
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    FWIW, Cycling74 and razer often seem to crop up in kernel panic reports.
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    If, after removal, the panics stop but you need the functionality of whatever these items relate to, re-install one-at-a-time (with the latest version of the software) and test. It'll then be easier to isolate the offender (if the crashes are in fact caused by one of them).

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