I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?
I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?
I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal. I wish I could remember the command but it's probably best I don't.
One thing we looked at right away was the account name used to dowload the movie. Is it the same as the account name you have saved on your iPad. That's easy to check and would be great if that is all that's needed to correct. Good luck.
Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
http://support.apple.com/kb/HT1414
If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
1) Open iTunes.
2) From the Store pull-down menu at the top, choose Deauthorize Computer.
3) Enter your account name and password, then click Deauthorize.
4) Now from the Store pull-down menu at the top, choose Authorize Computer.
5) Enter your account name and password, then click Authorize.
Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Syncing iPad, iPhone, or iPod touch with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
You'll also find a wide variety of helpful iPad troubleshooting tips, tutorials, and service information on this page:
http://www.apple.com/support/ipad
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