I downloaded Acrobat Pro XI on my MacBook and it's not working. There's a message: Click reopen to open the application again. This report will be sento to Apple automatically. I did it several times and even restarted my laptop. Nothing happened. Any hin

I downloaded Acrobat Pro XI on my MacBook and it's not working. There's a message: Click reopen to open the application again. This report will be sento to Apple automatically. I did it several times and even restarted my laptop. Nothing happened. Any hints?
Thanks,
Cristina

you don't have to purchase acrobat pro xi.  you can, but you can also use it via adobe's creative cloud subscription service.
to use it via cc, uninstall your current trial.
then go here and log in with the same adobe id used to pay for your cc subscription and start your acrobat xi download, Adobe: Creative, marketing, and document management solutions

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    Process:         App Store [968]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [100]
    Date/Time:       2011-07-21 16:09:55.103 +1000
    OS Version:      Mac OS X 10.6.8 (10K540)
    Report Version:  6
    Interval Since Last Report:          117649 sec
    Crashes Since Last Report:           25
    Per-App Interval Since Last Report:  103 sec
    Per-App Crashes Since Last Report:   25
    Anonymous UUID:                      A277F52C-F074-4661-9270-19F7F36E205B
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x1003aa870 Size={0, 0} Reps=(
    )>, because it is size zero.'
    *** Call stack at first throw:
              0   CoreFoundation                      0x00007fff853ef7b4 __exceptionPreprocess + 180
              1   libobjc.A.dylib                     0x00007fff8456ef03 objc_exception_throw + 45
              2   CoreFoundation                      0x00007fff853ef5d7 +[NSException raise:format:arguments:] + 103
              3   CoreFoundation                      0x00007fff853ef564 +[NSException raise:format:] + 148
              4   AppKit                              0x00007fff807c39cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
              5   AppKit                              0x00007fff807c3883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
              6   AppKit                              0x00007fff80757c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
              7   AppKit                              0x00007fff807c3809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
              8   AppKit                              0x00007fff807c36d3 -[NSImage lockFocusFlipped:] + 142
              9   App Store                           0x000000010001c840 0x0 + 4295084096
              10  AppKit                              0x00007fff8074c444 -[NSControl drawRect:] + 405
              11  AppKit                              0x00007fff80744cc5 -[NSView _drawRect:clip:] + 3390
              12  AppKit                              0x00007fff80743938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
              13  AppKit                              0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              14  AppKit                              0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              15  AppKit                              0x00007fff80768c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
              16  AppKit                              0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              17  AppKit                              0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              18  AppKit                              0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              19  AppKit                              0x00007fff8074200a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
              20  AppKit                              0x00007fff80741b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
              21  AppKit                              0x00007fff8073e3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
              22  AppKit                              0x00007fff806b7c0e -[NSView displayIfNeeded] + 969
              23  AppKit                              0x00007fff80669922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
              24  AppKit                              0x00007fff8067fb34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
              25  AppKit                              0x00007fff8067f7d2 -[NSWindow orderWindow:relativeTo:] + 94
              26  AppKit                              0x00007fff8064b974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
              27  AppKit                              0x00007fff80649a91 loadNib + 226
              28  AppKit                              0x00007fff806491a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
              29  AppKit                              0x00007fff80648dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
              30  AppKit                              0x00007fff8064635b NSApplicationMain + 279
              31  App Store                           0x00000001000013f4 0x0 + 4294972404
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                       0x00007fff82e360b6 __kill + 10
    1   libSystem.B.dylib                       0x00007fff82ed69f6 abort + 83
    2   libstdc++.6.dylib                       0x00007fff823a85d2 __tcf_0 + 0
    3   libobjc.A.dylib                         0x00007fff84572b39 _objc_terminate + 100
    4   libstdc++.6.dylib                       0x00007fff823a6ae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                       0x00007fff823a6b16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                       0x00007fff823a6bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                         0x00007fff8456efa2 object_getIvar + 0
    8   com.apple.CoreFoundation                0x00007fff85447969 -[NSException raise] + 9
    9   com.apple.AppKit                        0x00007fff80669be4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
    10  com.apple.AppKit                        0x00007fff8067fb34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    11  com.apple.AppKit                        0x00007fff8067f7d2 -[NSWindow orderWindow:relativeTo:] + 94
    12  com.apple.AppKit                        0x00007fff8064b974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    13  com.apple.AppKit                        0x00007fff80649a91 loadNib + 226
    14  com.apple.AppKit                        0x00007fff806491a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    15  com.apple.AppKit                        0x00007fff80648dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    16  com.apple.AppKit                        0x00007fff8064635b NSApplicationMain + 279
    17  com.apple.appstore                      0x00000001000013f4 0x100000000 + 5108
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff82e00c0a kevent + 10
    1   libSystem.B.dylib                       0x00007fff82e02add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff82e027b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff82e022de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff82e01c08 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff82e01aa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff82e01a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff82e01e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff82e01aa5 start_wqthread + 13
    Thread 3:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x00007fff82e22a6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff82e26881 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff82b9c690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff87f874c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
    4   libSystem.B.dylib                       0x00007fff82e20fd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff82e20e89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff82e01a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff82e01e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff82e01aa5 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff707472f8  rcx: 0x00007fff5fbff358  rdx: 0x0000000000000000
      rdi: 0x00000000000003c8  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff370  rsp: 0x00007fff5fbff358
       r8: 0x00007fff7074aa60   r9: 0x0000000000000063  r10: 0x00007fff82e320fa  r11: 0x0000000000000206
      r12: 0x00007fff85474b09  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000001
      rip: 0x00007fff82e360b6  rfl: 0x0000000000000206  cr2: 0x00007fff705bdfd0
    Binary Images:
           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
        0x7fff8010e000 -     0x7fff8018cff7  com.apple.CoreText 151.10 (???) <54961997-55D8-DC0F-2634-674E452D5A8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
        0x7fff8018d000 -     0x7fff801c0ff7  libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
        0x7fff80209000 -     0x7fff80215fff  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
        0x7fff80216000 -     0x7fff80245fff  com.apple.framework.Admin 4.6 (4.6) <376BC531-CE46-A147-9AF5-4D8F8E1522C5> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
        0x7fff80274000 -     0x7fff80294ff7  com.apple.DirectoryService.Framework 3.6 (621.11) <AD76C757-6701-BDB5-631E-1CB77D669586> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
        0x7fff802df000 -     0x7fff80561fe7  com.apple.Foundation 6.6.7 (751.62) <6F2A5BBF-6990-D561-2928-AD61E94036D9> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff80562000 -     0x7fff80579fff  com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
        0x7fff80586000 -     0x7fff80594ff7  libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
        0x7fff80595000 -     0x7fff805d2ff7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
        0x7fff805d3000 -     0x7fff8060ffe7  libcurl.4.dylib 6.1.0 (compatibility 6.0.0) <1E041185-131C-C237-C250-38BE933A269A> /usr/lib/libcurl.4.dylib
        0x7fff80610000 -     0x7fff80621ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
        0x7fff80622000 -     0x7fff80643fff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
        0x7fff80644000 -     0x7fff8103eff7  com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff8135f000 -     0x7fff8136efff  libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
        0x7fff8136f000 -     0x7fff81374fff  libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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        0x7fff8157b000 -     0x7fff81634fff  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
        0x7fff81635000 -     0x7fff8165dfff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff8165e000 -     0x7fff8165fff7  com.apple.TrustEvaluationAgent 1.1 (1) <51867586-1C71-AE37-EAAD-535A58DD3550> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff81660000 -     0x7fff81721fff  libFontParser.dylib ??? (???) <A00BB0A7-E46C-1D07-1391-194745566C7E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
        0x7fff81722000 -     0x7fff81738fef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff81739000 -     0x7fff81877fff  com.apple.CoreData 102.1 (251) <32233D4D-00B7-CE14-C881-6BF19FD05A03> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff818af000 -     0x7fff8194ffff  com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff81969000 -     0x7fff81a80fef  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
        0x7fff81a81000 -     0x7fff81adafe7  com.apple.PackageKit 1.1.3 (92) <08D0E1A4-8E59-25E9-7203-49BF7B6112AC> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
        0x7fff81ba7000 -     0x7fff81c37fff  com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff81cb5000 -     0x7fff81cf2ff7  libFontRegistry.dylib ??? (???) <4C3293E2-851B-55CE-3BE3-29C425DD5DFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff81cf3000 -     0x7fff81d30fff  com.apple.LDAPFramework 2.0 (120.1) <16383FF5-0537-6298-73C9-473AEC9C149C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
        0x7fff81d4c000 -     0x7fff81d62fe7  com.apple.MultitouchSupport.framework 207.11 (207.11) <8233CE71-6F8D-8B3C-A0E1-E123F6406163> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff81dae000 -     0x7fff81daeff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff81daf000 -     0x7fff81dc3ff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff81dc4000 -     0x7fff81ea9fef  com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff81eab000 -     0x7fff81efeff7  com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff81f11000 -     0x7fff82030fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff82230000 -     0x7fff8226bfff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff8226c000 -     0x7fff8226cff7  com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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        0x7fff89f04000 -     0x7fff8a600ff7  com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff8a601000 -     0x7fff8a601ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
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    We're sorry.
    We can't find the article you're looking for.
    Please return to the Apple Support homepage.
    Sigh.

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    yours sincerely,
    Ehab hejazeen
    <Email Edited By Host>

    As already stated, no one but the police can help you. I suggest you follow Apple's recommendations as quickly as possible: http://support.apple.com/kb/HT5668

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    They do.
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    Thank you for your E-mail inquiry regarding your PIXMA PRO-100.
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