I downloaded adobe photoshop and it crashed my computer and now I have a frozen blue screen. Please advise.

I downloaded adobe photoshop and it crashed my computer and now I have a frozen blue screen. Please advise.

Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Similar Messages

  • How to re-download adobe photoshop elements 9 after a computer crash ?

    Hi, I am wondering how to re-download my adobe photoshop elements 9 after I lost it when my computer crashed ?

    You will need your serial number, then:
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

  • Reload Adobe Photoshop cs from crashed XP computer to new windows 8 computer.

    How do I load an Adobe Photoshop cs that was originally installed on an old PC which crashed ? The old PC had XP and the new computer has windows 8.

    If you really are talking about Photoshop CS (from 2003) then forget about existing discs and existing serial numbers. They won't work.
    The activation server for CS2 (and earlier versions) was decommissioned by Adobe a couple of years ago. Now you must download a new non-activation version and license the software with a new non-activation serial number.
    See here for non-activation CS2 installer and new non-activation serial number.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    There's no guarantee that CS2 will work on Windows 8 but there's no harm in trying.

  • Hello I Download Adobe Photoshop CC 2014 Last Night i INSTALLED it But it Crashes in 30-40 Sec After i Launch the Product Without Any Error Message I Need Help Can You Resolve This Problem i Tried Creative Cloud Sign Out Nd Sign iN But iT DidnT ReSolve My

    Hello I Download Adobe Photoshop CC 2014 Last Night
     i INSTALLED it But it Crashes in 30-40 Sec After i Launch the Product Without Any Error Message
    I Need Help Can You Resolve This Problem

    Lotfi are you receiving any error messages during the installation?  I would recommend reviewing your installation logs for errors.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.  You are welcome to post any specific errors you discover to this discussion.

  • Adobe photoshop cc 2014 crashes at startup / GC driver up to date (nvidia 740M) / windows 8 / uninstalled software reinstalled disconnected creative cloud and reconnect /  nothing solved /error report ready to send

    Help
    in this for 3 and a half hours now and really nervous bout it.
    adobe photoshop cc 2014 crashes at startup /
    solely photoshop : lightroom illustrator indesign okay /
    GC driver up to date (nvidia 740M) /
    windows 8 /
    uninstalled software and reinstalled from creative cloud app /
    disconnected profil creative cloud and reconnect /
    moved preferences out /
    I just have installed a fresh OS windows 8 and nothing but the adobe apps /
    nothing solved /error report ready to send
    (edit)
    funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
    (did the screen copy, exported in jpeg srgb  from illustrator)

    exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
    i ignored i was using a 8k screen till now
    please help
    Cheers,
    Arnaud.

  • I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    Hi Noel,
    I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
    You ask: "So why didn't you provide the same?"
    It just didn't occur to me to do so.
    My intent was to report that there was at least one other user encountering a similar problem.  It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of  their best known products to fail to run quite so completely after a clean install 
    I also see that I misreported the OS I'm running - its Windows 8.
    If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
    Perhaps the following from the event log:
    Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
    Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
    Exception code: 0xc0000005
    Fault offset: 0x0000000000809283
    Faulting process id: 0x1f48
    Faulting application start time: 0x01cfca332430f3a7
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
    Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
    Faulting package full name:
    Faulting package-relative application ID:
    The X230 has Intel HD 4000 graphics support built in to the processor.  Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
    In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
    - download the zip version of the generic driver from Intel
    - use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

  • Can you download adobe photoshop CS6 and use it on a Ipad?

    I want to know if I can download Adobe Photoshop CS6 and use the program to edit photographs on my ipad?

    Only free or purchased apps from the iTunes store can be used on Apple's iDevices. Will iPhoto do what you want? There are other photo editing apps in the iTunes store.
     Cheers, Tom
    Look at these apps.
    Updated AppList: Photo Editing Apps For iPad
    http://appadvice.com/appnn/2012/03/updated-applist-photo-editing-apps-for-ipad
    12 Stunning iPad Photo Apps
    http://www.pdnonline.com/gear/12-Stunning-iPad-Pho-6559.shtml
    Message was edited by: Texas Mac Man

  • I will now buy and download adobe Photoshop for windows, but soon I am going to buy a mac. Will I be able to download my Photoshop CC on the new Notebook?

    I will now buy and download adobe Photoshop for windows, but soon I am going to buy a mac. Will I be able to download my Photoshop CC on the new Notebook?

    A creative Cloud membership provides you with the ability to have installations on different platforms, Windows and Mac.  And since you are allowed to have two working installations, you can have one of each.

  • I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever

    I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.

    Hi,
    Please go to the link below to download Photoshop elements 11
    http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    To get your serial number from redemption code click on the link below
    https://redeem.licenses.adobe.com/getserial/s/redeem
    Thank you,
    Mohd. Naseem

  • Am new to mac.  Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number.  I downloaded it, so I don't have a redemtion number or a serial number.  Obviously I am missing something; however I really do want to t

    Am new to Mac.  Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number.  Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it.  Can you please help me figure this out.  If I purchased the software I would have the serial number but as I said, I purchased and downloaded.  Marianne

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I am trying to download adobe photoshop lightroom 5 and getting error 1935 help

    I am trying to download adobe photoshop ligtroom 5 and am getting the error message 1935. can anyone help please?

    Hi ringo,
    Do you get the error while downloading the software or installing it?
    What is the exact error which you are receiving?  You may want to try the solution listed in Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows - http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component -microsoft.html.

  • I have just downloaded adobe photoshop elements 13 on a vista laptop and realised it is not compatible.will i be able to download it again  on another computer?

    I  have just downloaded adobe photoshop elements 13 on a vista laptop and realised it is not compatible.will i be able to download it again  on another computer?

    Yes.  There should be a download link if you purchased it from Adobe.  You can also find a download at...
    PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • Download Adobe Photoshop Elements 8

    My old computer with Adobe Photoshop Elements 8 crashed - where can I download the old software version since I don't believe my license key will work with the newest version? Thx

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    Photoshop/Premiere Elements 8:
    http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml

  • Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

    I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
    After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
    Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close.  We are sorry for the inconvenience.
    After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
    "It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
    I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
    If I go back to my original catalog, I still get the error.
    Thank you in advanced for your assistance.
    Tony

    Tony,
    Here's something you might try:
    Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
    If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
    And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
    Let us know how you make out.
    Hal

  • HELP! Error message when downloading Adobe Photoshop free trial...

    Whenever I try to download Adobe Photoshop CS4 free trial, I get an error message which is: "You can't open this application because it is not supported on this architecture". This happens after the setup bit, when I try to actually open the application. I'm running OSX 10.5.8. I'm a new mac user so all of this is a bit confusing! I did have Adobe Photoshop CS (not CS4) but removed that because I thought it might be clashing. Still no luck. I updated my mac, too. Is there something else I should be doing or should know about?
    Help!!
    Thanks,
    O.F.

    Are you sure you got rid of all of Adobe's stuff? Check in /Library/Application Support/ and /Users/username/Library/Application Support/ for Adobe folders and stuff. Delete those and restart.
    Once you figure this out, see:
    Switching from Windows to Mac OS X,
    Basic Tutorials on using a Mac,
    Mac 101: Mac Essentials,
    Anatomy of a Mac,
    MacFixIt Tutorials,
    MacTips, and
    Switching to the Mac: The Missing Manual, Leopard Edition.
    Additionally, *Texas Mac Man* recommends:
    Quick Assist.
    Welcome to the Switch To A Mac Guides,
    Take Control E-books, and
    A guide for switching to a Mac.

Maybe you are looking for

  • Given an alias created by the Finder, from the Unix prompt (e.g., in Terminal) how can I get the target of the alias?

    In my Finder windows I have numerous aliases that point mostly to other folders. When in the Terminal, these aliases present as regular files. How can I get the target of an alias so that I can perform some operation, e.g., "cd", on the target?

  • Time issue seems odd to me

    I put a secondary domain and po at a remote location - running 8.03 on Sles/Oes and moved all of the "local" users to that po. while everything seems to run ok we have a weird time issue. Mail into and out of the new mailboxes shows a three and a hal

  • Change GUI Language in Crystal Reports XI

    How can I change the GUI language of a installed Crystal Reports XI? At the installation, I have choosen "English" but now the GUI is in German. As I found out, the GUI language depends on the regional settings in Windows. I have "Switzerland" as the

  • How to create an appointment in crm webui?

    hello experts! i'm verymuch new to crm webui. would anybody please let me know how to create an appointment in crm web ui. even though i established a account and contact relationship in t-code BP in GUI. The error still pops up asking me to enter Sa

  • How to confuse people with poorly thought out ideas.

    So I'm looking to upgrade my phone and I see, "you're eligible for a free upgrade." however there's a $30 fee for this "free upgrade." Nonsense! After choosing my plan details for this new phone. (There were actually no changes in my plan from old ph