I downloaded an album from iTunes on my iPhone and then when i went to go sync it, it was completely erased and I can't find it anywhere. What should I do?

The album is nowhere to be found on my laptop or phone. I have tried everything. When I go onto iTunes it says I have purchased it, but it says nowhere to download it again.

hello nthis happened to me write to contact us support explain what you and like they did with me they will check your purchase against there records theyl either refund you or send you the link to redownload
in itunes if you go into your account check your purchases section it should be in download history hope this elps

Similar Messages

  • I downloaded an album from iTunes on my iPad and then i synced it with iTunes it doesn't show the individual songs in my library just the album which opens another window.  Can you help?

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    Hello dannugget
    Normally, if the songs showed that it is purchased then it is probably already in your library. If not check out the article below to walk you through downloading your past purchases. You may also want to check to see if you have Automatic Downloads turned on so that way next time you can get your tracks without having to plug in and sync.
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    http://support.apple.com/kb/ht2519
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/ht4539
    Regards,
    -Norm G.

  • HT203175 I downloaded two videos from itunes into Media Go and I can't play or transfer them to my Walkman. Please help. I'm new at this and haven't a clue as to what I should do. Is Media Go the wrong place to put the videos? Thanks. Earl G.

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    I was able to transfer songs, but not the videos. You, too? Earl. G.

  • HT4759 I hooked up my I phone to my lap top and all my notes from my phone are gone and I can't find them anywhere on my lap top or in I Cloud Help

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    If you have deleted notes from the iCloud account, you can't recover them, unless you also had them on your computer and maintained a back up.

  • Hi. When I tried to download updates for my Iphone 3G I lost all my music on my iphone and I can't find it anywhere on itunes. Any ideas please?

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    I take it you didn't transfer purchases BEFORE you attempted to update your phone?  If that's the case and you live in the US you can look at your purchase history and re-download the purchased music using iTunes. If you're outside the US, you're out of luck.

  • IPhoto crashed during transfer, deleted photos from my iPhone and I can't find them anywhere. :( ^

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    When you delete any data from your phone that you are syncing with iCloud, it deletes it from iCloud.  When you deleted the contacts from your phone, they were deleted from your iCloud account.
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  • HT1725 I downloaded an album from itunes and only half of the songs have downloaded. The rest of the songs keep trying to download and then come up with an error saying they cannot download at this time. I'm not sure what the issue is.

    I downloaded an album from itunes and only half of the songs have downloaded. The rest keep trying to download, but I keep getting a message that says, "Song cannot be downloaded at this time. Do you want to retry or be done." Each time I retry, the same thing happens. They will not download. I have restarted my phone and the same problem remains.

    Other people have been having similar problems with songs over a number of days.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

  • Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

    Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

    You're welcome.
    tt2

  • Hey, I just downloaded an album from iTunes Store. Four of the tracks stop halfway through. How can I redownload them?

    Hey, I just downloaded an album from iTunes Store. Four of the tracks stop halfway through. How can I redownload them? Any help would be appreciated

    Delete the current copies and then download again (free) from your purchased history. If the problem persists contact iTunes Store support staff through the report a problem links in your account history.
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  • I have downloaded an album from itunes using HughesNet Download Manager scheduled to download during the 2 am to 8 am download period.  The album seems to have downloaded to my computer.  I found the file in c:\downloads\.   I cannot get it into itunes.

    I have downloaded an album from itunes using HughesNet Download Manager scheduled to download during the 2 am to 8 am download period.  The album seems to have downloaded to my computer.  I found the file in c:\downloads\.   I cannot get it into itunes.   Can anyone please give me step-by-step instructions on how to use the downloaded file?   I have tried to import it and drag and drop.   PLEASE HELP.   Thank you.

    See my response to your other post.

  • Hi. I pre ordered an album from iTunes using my iPhone 4S. Once released I received an email with a download link. I followed the link which took me to the store. On the store the album

    Hi. I pre ordered an album from iTunes using my iPhone 4S. Once released I received an email with a download link. I followed the link from the email which took me to iTunes Store. There I found the album & all tracks shown as purchased but with no apparent way of downloading. When I check for items to download, it isn't there. When I check purchased items purchased, it isn't there either. It only appears when I tap the album cover from the front page & then only as purchased.

    Hello 28mexiworth
    Check your Music app to see if it already downloaded. You can also check iTunes on your computer to Check for a available downloads. If you are still not able to get it, then report the issue to iTunes.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G. 

  • I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. 
    If it can be downloaded again, delete the track from iTunes.
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    If it is corrupt and you cannot download it a second time, contact Apple.  Contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • HT1725 I have downloaded an album from itunes, and one or two of the songs play in full but most of them stop mid song, even though it said 'download complete'. How do I fix this?

    I have downloaded an album from itunes, and one or two of the songs play in full but most of them stop mid song, even though it said 'download complete'. How do I fix this?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1725 i recently downloaded an album from itunes but 5 of the songs won't completely play through when i try to listen to them. i don't know if the song files are damaged or what but what action should i take to repair the files or get my money back?

    i recently downloaded an album from itunes and from what it appeared, everything completely downloaded, but 5 of the songs won't completely play through when i want to listen to them. i don't know if the song files are damaged or what. what actions should i take to either repair the files or get my money back from itunes?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
    See also:
    HT5085 - iTunes in the Cloud and iTunes Match Availability
    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I downloaded an album from itunes and on my ipod classic two songs will skip after 20 seconds of playing.

    Hi,
    I downloaded an album from itunes and two songs on my ipod classic will skip after 20 seconds of playing. They play fine on my iphone but for some reason they will not play on my ipod. Any suggestions please?
    Thanks!

    Sounds like they got damaged on the way to the iPod - remove them and put them back on

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