I downloaded lion and it said I could not install it because it could not set up a recovery on my computer. What the heck do I do now? I have paid for the download...
What can I do to either get my money back or fix this issue?
Open Disk Utility (in Applications > Utilities), select your internal drive, and select "verify disk." What does it tell you?
Similar Messages
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I have followed the instructions, gone to my command/order which states I have paid for the product and it is ready to download. I have then, gone to 'my downloads' and it advises me that I have no downloads available! What next?
The product is online and accessible via the web site. It was accessed via an email connection.
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I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?
Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion.
Try disabling anti virus software and turn off the Firewall in System Preferencs > Security & Privacy
Apps such as Little Snitch and Net Nanny can prevent apps from downloading from the App store including Mountain Lion.
Third party download managers are not compatible with the App Store.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
I bough a Mac Pro 2010 second hand and deleted all the files without backing up now is asking me for the Apple ID of the person who installed maverick,any ideas
If the Mac's firmware was updated, you can try this Internet Recovery:
Hold down Command + Option + R during restart or bootup; hold until you see a spinning globe (takes up to 10 minutes). Once in the Utilities window, use Disk utility to wipe the drive, then return to the window and choose to reinstall OS X. If that works, the OS will be installed without being tied to an Apple ID.
FWIW, if the firmware was updated, you will not be able to use the Snow leopard disk to install - I just did several tests and it does not work. You can, however, possibly install the SL onto an external drive and then clone it to the internal or (if you have a clone), boot from that and clone it back - I just tested that as well.
If the firmware was not updated, then you can use the SL install disk. -
I have paid for the monthy subscription and it is telling me my trial is done do I want to sign up.. I cannot find a redemtion code
Sign in, activation, or connection errors | CS5.5 and later
Redemption Code Help
Mylenium -
I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???
Thank you for purchasing a subscription for Adobe PDF Pack.
Unlimited online conversions to Adobe PDF.
The ability to combine multiple source files into a single merged PDF.
Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.
Anytime, anywhere access to your converted PDF files through a web browser.
The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI -
I have paid for the app for 2 old masters puzzles. Says they are complete but will not open. What is the problem?
Thanks
RobinDoes this happen immediately after you log in? If so, one of your login items is probably causing it.
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I have paid for the photoshop, but I haven't received the E-mail of its installation. What should I do? or could you please resend the e-mail for me?
Video apps in the Cloud suite (such as Premiere Pro and After Effects) are 64 bit only and will only run on 64 bit processors and 64 bit operating systems.
If your computer is running a 32 bit operating system (e.g. Win 7 32 bit) then you will not able to download those apps since they will not run on your computer.
http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS. -
I still have the trial showing although I have paid for the software
I still have the trial showing although I have paid for the software
Try to Sign out and back in: Sign in, Sign out | Creative Cloud desktop app
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"Trial expired" even though I have paid for the Creative Cloud?
Hello,
I have already paid for the creative cloud (and do each month). Whay is it saying that my trial has expired and asking me to license the software?Hi Evan-inc ,
i would request you to please check if your subscription is active or not ? because if the installer is asking for the serial number that would point at either
1) subscription is not active
2) you are behind a firewall/Proxy
3) Antivirus on the system blocking the connectivity between Adobe and your computer .
I would request you to please check the above mentioned options and let us know .And also for the Antivirus , you can try turning the antivirus off and then activate the product .
Regards,
Kartikay Sharma -
Old adobe ID needed to authorise this computer so I can read all my books I have paid for
I need to recover my old adobe id in order to authorise this computer so I can open the books I have paid for. When I installed sony reader to this (my new) computer it wouldn't allow me to open any books I have paid for. Sony says this is to do with my adobe id so I tried a few weeks ago to sign in using my adobe id (1st time in 3 years). Now I couldn't remember my username but it said it was probably my email address but then it told me you didn't recognise my email address. I have not changed my email address in the past 6 years at all but I could have entered it as [email protected] or co.uk or I could have put in googlemail instead of gmail. I always enter it as [email protected] now. I signed up again but that doesn't help me with my books I have bought so I need you to help me find my old adobe id.
ThanksDo you have your old computer still. If so, go to digital editions on it, and in the Library view do menu/Library/Authroize Computer.
That will tell you the email it was registered with.
There is a long-winded way (below) to find the internal AdobeID a book belongs to,
I don't know if having got that internal ID whether Adobe service are able to tell you what the external ID (email) assocated with the internal ID is.
I have made this comment before but nobody has responded whether it helped or not .....
~~~~~~~~~~~~~~~~~~~~~~~
OK. To find the internal AdobeID.
open a sample DRM .epub file as a .zip file.
With some zip programs, you can just open the .epub as an archive (ev, with 7zip),
with others you will have to rename the .epub file to a .zip file first, then open it.
find the file 'rights.xml' within the zip. Probably 'META-INF\rights.xml'
open the rights.xml file
inside you will find a section '<user>' that looks something like
<user>urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx</user>
That string is the internal version for your AdobeID.
That stays fixed for the AdobeID, even if you change the associated email (or password),
that internal ID is what is really associated with the book.
(n.b. there is no point in trying to change the urn to a current one you might find and recreating the .epub file; the DRM is cleverer than that).
You can now contact Adobe at Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html
It may be that if you can give them that internal ID they will be able to get you access to your account again.
If they say they can't, it might be worth trying two or three times at intervals;
it seems from what others have said that some of the representatives are very clued up, but others are not.
(I've never used the Live Chat).
If you do go through all that, let us know how you got on. -
I cannot edit a PDF file. When I try it redirects me to payment screen and I have already paid for this! I would like to talk to someone per phone. You have easily taken my money and I would like support.
"Adobe dc program"???
Such does not exist; at least not from Adobe.
As has been asked - What, specifically, was subscribed to? It is identified on the receipt Adobe provides for each subscription account one opens.
Be well... -
Whenever I try to download this program, Adobe keeps closing and giving me an error message - I'm super frustrated and don't know what to do.
Not quite clear what the problem is, Abby.
When you say you "can't download the program", do you mean via the Creative Cloud Desktop?
What - exactly - do you mean by "Adobe keeps closing"? There's no program called just "Adobe".
What - exactly - does the error message say, and at what point is it generated? -
I have iPhone 3G S. I want to buy new apps on my iPhone online with 'App store' app. I pressed the button 'Send gift', I had entered all my financial information including my postal address. But now I don't know where I can get my Gift Card I purchased on my iPhone. I checked my emails on my PC nothing there. I applied it three times one email address which was old I think it was hacked in by somebody but it didn't work for me to gain access so I open another one which I changed the email address and opened it then looked in my Inbox, select the iTunes mail the I pressed redeemed on My PC.
Please help?
I don't know whether the Gift card posted by mail for me to practically scratch the back of the card for the code to redeem my Apple iTunes account?
Please Help me.
dpkksvnktty.Hi mjallemand,
Great question. I apologize for our delayed response.
Per our Price Match Guarantee, it covers one price match per item per customer; as you stated you already received a price match at the time of sale, it would not be eligible for a second price match. The item is still within the Holiday Return & Exchange Promise timeline, however.
If it did qualify, just the receipt and proof of new sale price would have sufficed to process the credit.
Thanks for your post,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message -
I just got an ipad for christmas and I want to get what is on my ipod onto my ipad. I have my laptop with me and my Ipod. The main computer is not working well and is not available and won't be for a while...then it will probably take an entire day to get it to work with itunes (needs a reformat). I want to take what is on my ipod and get it to icloud then it can be available on mylaptop and my new ipad (mini). Is it possible to do? I joined ipod match to do this. If it doesn't work, then ipad match isn't for me. Cheers.
First, restore the itunes library of the backup of the old drive to the new drive. That will restore your music.
Now, here's one thing to try (I have iTM but haven't gone from icloud down to a new mac), with iTunes Match, you could try using a new itunes library (assuming you lost the old one and have no backup), set up iTM as you did before, and see if the cloud data will come down to the new drive/computer.
If that doesn't work, there are applications/apps that can connect a device to a mac (I assume also a pc) and let you transfer files to the computer. As I recall, iFile may be one of them - look at the itunes app store. There may be programs that run on the computer that can suck files from device to computer. Google around for more info.
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