I dropped my iPhone 4 & cracked its screen. Apple wants me to pay for replacement unit (I agree), turn in my old phone (??) & wait for 6 days (no problem). What do I do to access emails, Internet & make/receive calls during these 6 days?
I dropped my iPhone 4 & cracked its screen. I went to the service center to get it repaired. SInce it is not under warranty, i was willing to pay for repair charges.
They told me that the screen can not be repaired or changed, but they can replace my damaged set with an equivalent set, on payment of RM 760, roughly, 25-30% cost of a new one. I agreed.
They told me to:
1/ pay upfront
2/ leave my old set with them
3/ and the replacement unit will be delivered in 4-6 days.
I agreed on 1& 3 but not to leave my damaged set with them because it is still working and I don't have another spare phone with me, to serve me the 4-6 day waiting period.
THe service center guy told me that if I want a replacement, I have to agree to all 3 conditions and that I should buy another phone for 6 days. I told him that I constantly need email & Internet access, as part of my work responsibilities, so I can not do with a simple phone. It obviously, doesn't make sense to buy an expensive smart phone, go thru the trouble of transferring my data & mails & contacts - just for a week.
Unfortunately, all these logics fell on deaf ears & the service centre guy kept insisting on ALL of the above conditions.
I came back so flustered & upset.
I thought customer service was about solving problems & not creating hurdles for customers.
what should I do?
ANy advice?
What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.
Similar Messages
-
I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS(Ireally don't remember if it's a 3G or 3GS), iOS 3.1.2. Thanks for your help
please help me!!!
-
My iPhone 4 microphone that handles standard voice/sound cannot pick-up sound unless the speakerphone, or a headset is used to make/receive calls the other end caller cannot hear me. Any Suggestions? This seems to be common on forums. Thank You
Same issue on my wife's iPhone 4S. I suspect it is related to the recent 6.1.2 iOS update (Note: I have a 3S and the update did not cause any issues).
I've tested both bottom and top mics on the 4S using video recorder and both mics work fine. Speakerphone and headset during calls also work fine. The issue is only related to the bottom mic while making calls. I can hear the caller but the caller cannot hear me. If I hold the mic very close to my mouth, the caller can hear a very low level signal.
The problem appears to be software related, not hardware. -
i dropped my iphone yesterday on its backside from my computer desk to floor.the distance is about 50cm. and it has a phone case. it did't work any vertical direction lock .then i restarted my phone, it recovered.but i am not sure is it ok ?
Good job with trying the two-button reset, that would have been my first advice for you. Next, I suggest you take the reset/update a step further. This step may risk losing the data on your phone, but since it's not working already, there may be no other solution.
On your computer, make sure you have internet acces and the latest version of iTunes installed.
Launch iTunes and connect the iPhone
Press and hold both sleep/wake and home buttons
After ten seconds, only release the sleep/wake button.
If you were successful, the iPhone screen should stay dark and the computer should display a popup.
If you see a message saying "iTunes has detected a device in recovery mode," then continue by clicking yes to each subsequent popup.
If the iPhone displays the silver Apple logo start over with step three of these instructions. -
Multiple Verizon Customers can't make/receive calls
Me, my wife, and 2 other Verizon customers in our neighborhood are having problems. We can connect to 3g, have good signal for the most part, but we can't make or receive calls or text messages. I, my wife, and one friend all have the 4s, for sure, and I have another friend in the neighborhood (model unknown) who is experiencing the same problem. We can connect to 3g, but can't make/receive calls or texts over CDMA (apparently). I've hit the "Extended" network a few times and made calls. My Verizon signal is and has always been 50%-75% usually, with 100% sometimes. My friend says his daugher's iPhone 4 is working without issues.
When we get away from home, our phones work fine. My biggest concern is safety, since we have no landline at home. It's been this way since I've got home 330 p.m. Friday. Going on 48 hours now.
I would have called customer service, but....This is a customer-to-customer forum, not Customer Service. Have you tried contacting Customer Service via some else's phone or by going to the local Corporate store? Maybe there's an outage in your area?
-
I dropped my iphone 4s and the screen is black with some blue lines. IS there a way to view my text messages on the computer?
For instance, DigiDNA's DiskAid will let you extract your messages from the phone in human-readable format. Like .pdf.
-
I have imported contacts from Outlook to Mail and they have synced via iCloud to my iPhone 3GS. I can't get my iPhone to make a call using these contacts (it tries but then says call ended) but if I dial the number of any of the contacts on the keypad, the call DOES work! Help me please - is there something I need to do to the contacts because tehy came from Outlook? Thanks
Thank you for replying. Yes I deleted the old email address..
-
So i have a white iphone and cracked the screen back in July. They had no more white screens in stock so they put on a black screen. would that by any chance avoid the warrenty
Who put a screen on it?
I would say the warranty is void. -
So I was turning my phone on and I accidentally brought up a white screen that gave me several options including Clear Storage, Factory Reset and Fastboot. Entirely by accident, I selected "Clear Storage". As soon as I realized my mistake, I quickly removed the battery. However, upon restarting my phone, I found that I could not make/receive calls or send/receive texts. Before going to my local Verizon store tomorrow, I wanted to know if there was anything I could do to remedy this issue myself. Any help would be appreciated.
Nevermind! Dialed *228 and reprogrammed the handset, all's well. Thanks however, Jim!
-
I dropped my iphone 3gs and the screen has gone blank now showing a white screen with no icons can anyone advise me how to fix it?
Tim is correct.
But, first step with 3GS white screen and most iPhone problems is Reset, hold both home and power buttons until iPhone begins to restart itself, usually about 10 seconds of holding both buttons. If still white screen.
Next step would be Restore the iPhone Firmware with iTunes on your computer. If still white screen.
Next step would be to follow Tim's advice, if you had not already. -
Redeemed Bing Voucher for 60 minutes; Skype is requesting me to add credit. Can not make a call. Newer Version..
*Up to 60 minutes based on rate of $0.023 per minute. A connection fee applies per call. Actual number of minutes may vary depending on calling destination and number of calls made, see: www.skype.com for details. The value of this code is $2 (US dollars). So that code is at least worth $1.38 for US credit. Once you validate that voucher your Skype client should reflect the addition of that credit. You may want to verify that the credit appears in your account. on another Skype client or on Skype for Web. There's always a possibility that the credit has not synced to your Android device. It should be automatic but sometimes mobiles run into that issue. If the credit is everywhere else then it's not an account issue but an issue with the Android client. You could try clearing the cache or resetting the phone to refresh the app, if that is the problem. Be aware that if the credit is displayed correctly and you are receiving a credit prompt then you may be attempting a remote call that is more expensive than the $1.38 balance. https://support.t-mobile.com/docs/DOC-7471
-
i still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone.
No.
You need to delete content from your iphone. -
I have cracked the screen of my iPad 2, can I replace the iPad?
I bought the iPad 2 on boxing day and I have only recently cracked the screen. Would I be able to replace the iPad with the new iPad?????
I didn't know which country that you are in - here in the UK (from here) :
iPad model
Out-of-Warranty Service Fee
New iPad
£256.44
iPad 2, iPad
£206.44
All fees are in British Pound Sterling and include VAT and shipping. The included shipping fee applies only if you arrange service online or by calling Apple Technical Support. -
Hi ... Suddenly I have this problem with my iPhone4 . Whenever I am dialling or receiving calls, I am not audible at the other end , but if I am putting phone on speaker then I am audible to other person .Not sure if any setting is changed or device issue. Please suggest or help.
There's an Apple help page on the DNS problem - at http://support.apple.com/kb/TS3408
The first thing to try is changing your DNS settings - and for that you need to open System Preferences, then the
Network section.
In Network - click on Advanced - then the DNS tab
under DNS servers - use the + button to enter two extra lines
either these, from google dns
8.8.8.8
8.8.4.4
or from OpenDNS
208.67.222.222
208.67.220.220
then click OK & then 'Apply'
You would need to do that seperately for the Cable (Ethernet) settings and Wireless (Airport) -
I cannot retrieve the password for the wifi connection on my imac and so cannot access the internet with my ipad at home. I have a cable modem. Help please!
If you mean that you cannot remember the password for your WiFi network this will work for you - or it should work if you are the administrator on the Mac.
You will need to be logged in as the administrator on your Mac and you must know the password - Open Keychain Access on your Mac in the utilities folder, click on Passwords. Find the Airport Network Password listed on the right. Double click on it. Click on show password in the the window that pops up. Enter your administrator password when prompted and click allow.
If Keychain is locked - you must enter the administrator password there as well to unlock it and access the password.
If you have set the Mac up for Internet Sharing for the iPad to share the Mac's connection, just create a new network On the Mac with Internet sharing and a new password.
Maybe you are looking for
-
Question on passing string values to Partition clause in a merge statement
Hello All, I am using the below code to update specific sub-partition data using oracle merge statements. I am getting the sub-partition name and passing this as a string to the sub-partition clause. The Merge statement is failing stating that the sp
-
Video files won't open on iPhotos after library upgrade
I tried accessing my iPhoto library today on my iMac, and received this message "The photo library needs to be upgraded to work with this version of iPhoto". I selected the "Upgrade" version accordingly. At the same time, I also did an update on ip
-
How to compress or shrink PDF files in OSX10.5.8
How to compress or shrink PDF files in OSX10.5.8
-
Hi, I have a validation to be made in the Controller of a OAF page. If the uSer is Logged in with XYZ Responsibility and if the value for a Custom Profile OPtion for that Responsibility is 'True' ... Do certain things. How to achieve this? How to get
-
Smpatch analyze and download picks up just some Veritas patches
smpatch analyze and download are picking up Veritas patches but only some of them. I found this out the hard way yesterday when only some of the SFRAC packages were patched during OS patching. Veritas support is aware and said other customers had cal