I dropped my iphone (not from a great height) and now it won't turn on however when I plug it in the white apple shows on my screen. My lock button has been broken for awhile so I can't even try switch it on!

What can I do? I dropped my iphone (not from a great height) and now it won't turn on however when I plug it in the white apple shows on my screen. My lock button has been broken for awhile so I can't even try switch it on!

Once you have a proven, working Charger... Charge the Device for a couple of hours. Then try to turn it on.
If no joy...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Similar Messages

  • I am so frustrated I could spit.. I have been experiencing issues for 1 week now and am unable to use my iphone. It started by shutting down every time I'd try to use it and now it won't turn on. When I plugged it in the charger apple flashes .

    i have been unable to use my iphone for going on a week. It started by shutting down when ever I'd try to use it. Now it has just a dead black screen. If i plug it in it doesn't charge And the flashing apple continues every 2seconds never charging or turning on. I'm frustrated because I can't even get in to troubleshoot. I bought an iphone cuz I thought it was the best phone at the time. My contract isn't up til Aug. and I'm stuck with a bill and no phone. I do not own a computer but I have an ipad4 which I love. HELP!

    Make an appointment at the genius bar are your nearest Apple store. At this point there is nothing you can do without a computer, so if you don't have one and don't know anyone who has one that you can use the Apple store is a good fallback.

  • My phone just turned off and will not go back on. my top lock button has been broken for over a year. Help!

    my phone just turned off and will not go back on. my top lock button has been broken for over a year. Help! I have tried plugging it into wall unit and computer but my home button just doesnt do anything!

    It seems that year long delay from having your lock button repaired has finally caught up to you.  Sounds like you have some damage to your phone that requires repair/replacement.  Take it to a Apple store or contact Apple Tech Support.

  • HT1688 I tried to update my iPhone 5 this morning with the new software update and now it won't turn on. When I plug into my itunes account, it says my phone is in recovery mode. Was working perfectly prior to the attempt to update. How do I fix this?

    I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?

    Zach Doody wrote:
    itunes says i cannot update the phone as it is in recovery mode.
    That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
    Restore it. You don't have a choice at this point.

  • My iPhone 5 overheated yesterday and now it won't turn on. When I plug it to charge it only flashes the Apple logo. I've restored my device on iTunes but it's still not turning on. Help!

    So I charged my phone yesterday but it didn't seem to get charged because the battery percentage went lower instead of higher after I plugged out my phone. Then the battery percentage subsequently got lower even faster, jumping from 28% to 15% within ~a minute. It was very hot too, so maybe overheating was the problem. Then I tried charging my phone again after leaving it to cool but it won't charge and keeps flashing the Apple logo.
    I've tried to no use:
    1. pressing the Power button and Home button together for a long time
    2. restoring my device (on iTunes it says that my phone's updated, but it still won't turn on)
    Should I just send my phone to Apple for them to fix it or for a replacement?

    I'm sorry, it seems that the problem is that my phone WON'T restore. I just tried restoring again and it keeps giving me the 2001 error. Help.

  • TS2446 im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

    im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

  • My iPhone 4 will not turn on, lock button has been jammed for months

    Just moments ago I was making a video and my iPhone 4 said it had 20% battery. When I went to check my phone it wasn't responding so I assumed it was dead. It's been on a charger for 20 minutes and no sign of it turning on or the sign of the battery charging. Is there any way I can turn it back on? BTW my lock button has been jammed for over a few months so there is absoultley no way to hard reset it.
    Please help!

    salkhanwa wrote:
    ...BTW my lock button has been jammed for over a few months so there is absoultley no way to hard reset it.
    Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
    Be sure to make an appointment first...

  • HT4061 We just updated our mom's iPhone 4, and now it won't turn on.  When it does, it says "iTunes" and wants me to connect to it.  Nothing I do makes it go away, and I can't get it to turn on.  Help!

    I just updated my mom's Iphone 4, and now it won't turn on.  When it does, there is a "itunes" icon, with the cord picture, which is asking me to connect to Itunes, I believe.  Can't get past this screen to even turn it on.  What do I do without having to restore her entire phone, which I have no idea how to do that?

    You need to restore using the recovery mode described in http://support.apple.com/kb/HT1212 and may need to do that more than once to succeed.

  • My IPAD said it became "disabled" yesterday and told me to "try again" in 36 minutes.  It's been 12 hours and now it won't turn on.  When I try, it flashes a screen showing an ICON indicating connect to ITunes.  Help!  How do I reset?

    My IPad indicated yesterday that it was "disabled" and told me to "try again" in 30 minutes.   It's been over 15 hours and it won't turn on.  When I try to turn it on, it gives me an Icon message indicating that I need to connect the Ipad to a ITunes.  How do I reset or "enable" it to begin working again?  Thanks very much.

    You will probably have to restore via Recovery Mode as suggested above. The passcode locked you out (I assume) and you can't bypass it in order to restore the conventional way. Read the instructions here.
    http://support.apple.com/kb/ht4097

  • Turned off iphone 5 to preserve its battery and now it won't turn back on

    Hello!
    I've got my iPhone 5 16gb around 1 year now and today, i needed to preserve its battery life (97% remaining )so i turned it off. A few minutes in i needed to make a phone call but it won't turn back on. I've tried the recommended tips such as:
    holding both home and lock screen button
    DFU mode
    Charging it
    Nothing seems to work, i do not know whether the lock screen is broken or not or just whether its a battery or ios problem. Funny thing is that a few days before this incident, there was an 7.1.2 update so yeah idk. Please help. It will be a pain to buy another iPhone

    Hey there iDopey,
    It sounds like you are currently unable to turn on your iPhone on or it is on, but the screen is black. First determine if the unit is on but has a black screen with this:
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
    If the low-battery screen appears, charge the iPhone.
    If this is the case follow the last step in this post. If not, then move on to this section:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    If that still does not resolve the issue:
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • Ive had my Iphone 4s since thanksgiving and today it turned off voluntarily by itself and now it won't turn back on when I hold the top button down. What do I do?

    I've had my Iphone 4S since thanksgiving and today it turned off voluntarily and now I can't get it to turn back on. I've tried holding down the top button and plugging it into my charger

    http://support.apple.com/kb/TS3281

  • HT201401 When last charging my iphone 5 it got really hot, and then the screen went black. Now my phone wont turn on, register when i plug it into the computer, reset, or charge.

    I've already tried plugging it in to reset-nothing.
    I've tried holding the top and home button-nothing.
    Plugging it into the wall-nothing.
    Using a different cord- nothing.
    this is an iPhone 5. with whatever ios system that came with the iphone 5. did not upgrade to the ios 7 yet.

    Hi jscheilling,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iPhone, iPad or iPod touch: Not responding or does not turn on
    http://support.apple.com/kb/TS3281?viewlocale=en_US
    Cheers,
    Judy

  • I updated my iPhone 5 a short while ago, and now it won't turn on.

    It says that I have to restore factory settings - which means I will lose all the media and data on my phone. It has never done this after an update before.

    Plug the iPad into your charger.
    Try resetting the iPad by holding the power and home keys down until the Apple logo appears.
    Barry

  • I dropped my iPhone on grass and now it won't turn on

    I dropped my iPhone 4 on grass and now it won't turn on tried charging it nothing happened

    hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • My iPod 4th gen has been broken for at least 2 years, the screen is broken so it won't spence me touching it but it still turns on, I have heaps of photos and vidios I would like to look at but my laptop is inked it to broke, I also have a pass code on it

    My iPod 4th gen has been broken for at least 2 years, the screen is broken so it won't sense me touching it but it still turns on, I have heaps of photos and vidios I would like to look at but my laptop that it was synced to is broke, I also have a pass code on my ipod. Is there anything I can do!

    Photos
    - If they are in an iPod backup then restore another iPod, iPhne or iPad from that backup. See the restore topic of:
    iOS: How to back up
    - Maybe from the restored iPod via
    How to perform iPad recovery for photos, videos
    Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official     
    http://www.amacsoft.com/ipod-data-recovery.html
    iPod recovery software to restore lost music files      
    -iPod touch Deleted Photo Recovery Tips You Should Know
    To restore the iPod:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    You can also contact a Data Recovery Company

Maybe you are looking for