I dropped my macbook pro off my couch and when it landed it was shut, i opened it and it was on a grey sceen so i shut it down with the button and when i turned it back on it was kind of slow but not anymore i just want to know if i should be worried
i dropped my macbook pro off my couch and when it landed it was shut, i opened it and it was on a grey sceen so i shut it down with the button and when i turned it back on it was kind of slow but not so much anymore. i quit all of my applications before i shut down and i noticed that when there are no more things t quit and i click "hide finder" its not grey anymore it still gives me the option to hide it when i dont need to, little things bug me and i just got this laptop, i just want to know if i should be worried
I suggest you immediately make a backup of your data. You don't know if or when the computer will show some symptoms from the drop. You may want to, for piece of mind, take the computer to an authorised service center for assessment. No one here can assess any internal damage you may have done.
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I just received a new macbook pro. I am looking for a usb3 external storage 500 GB drive. Some manufacturers of drives aren't for sure their drive will work with the new system. Does anybody have any suggestions for drives that will workw
There seems to be a problem, just now, with the USB 3 ports on the new MBP's supporting eternal USB 3 drives. Some people have no luck at all - can't even recognize the drive - and some are reporting USB 2 speeds (those who drives are recognized). I'd call a dealer such as LaCie or OWC to see if they have USB 3 drives that actually work with MBP's with USB 3 ports. You may have to wait for a software/firmware update.
Clinton -
My firefox won't open new tabs with the button or when I press CTRL+t, what is the problem?
I can't open any new tabs what so ever. I tried uninstalling and re-installing, and there was no change.
Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.
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iMac slowed down, PowerPoint and word wouldn't work, I tried to switch users then shut it down and now it is frozen with a white screen. Help please!
From the way you are describing it, it sounds like the HD has failed. Please look over Gray screen appears during startup for troubleshooting steps. You can also run Apple Hardware Test in Extended Mode, it may take 2-3 passes for any error codes to appear and each pass takes approximately 30-60 minutes. However either way you should plan on taking it into an Apple Store or AASP for service.
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Blue or pink stripes appears all over the screen, can't do anything but restart with the button.
I was watching Netflix and all of a sudden, blue stripes appeared in my screen. Then my page seemed to "split" in two and then come back to normal and then there were pink stripes all over the screen and I couldn't see anything else but stripes. I had to restart with the button. It restart correctly, I have been able to watch Netflix again but only on Chrome because on safari it would happen again everytime. Then, iPhoto opened and here we are again, stripes and image "moving", can't help but wait... Then the screen became all white and nothing. I tried to restart it again with the button, but it didn't even made it to the apple interface, juste the sound and then white screen. What is going on, Please? I really need my computer for work this isn't fun!
After all this, you are at a white screen at startup and that is as far as it goes? What operating system are you using?http://www.macworld.com/article/2018853/when-good-macs-go-bad-steps-to-take-when -your-mac-wont- Also try this. https://support.apple.com/en-us/HT201295
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Hi, I turned my MacBook Pro off before I went to sleep, and this morning when I awaken. I can't seem to turn up or down my volume. It comes up with all the volume bars and a little circle sign with a diagonal line in the middle, like a stop sign. I have gone to system preferences > Volume > Output BUT all my volume preferences have gone all light grey and wont let me access them.
Anyone help?Hi EmalooneyToons,
Welcome to Apple Support Communities!
Take a look at the article linked below, it provides some suggestions for troubleshooting audio issues on Macs and when to setup service for your device, if needed.
Troubleshooting issues with no audio from built-in speakers on Macs
http://support.apple.com/kb/ts1574
-Jason -
I just went on to an app and I decided to come off a while after so I clicked the button and it kept on coming up with siri so I have to turn off my phone and turn it back on to get to the home ,what's up?
Restart the phone
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I tried to restore my iphone 5s but it shut off during the restore and wont turn back on I tried reseting it with the home and power button but it doesnt work and I tried connecting it to itunes but it doesnt show up
Did you try to connect in recovery mode, as explained in this article?
If you can't update or restore your iOS device
If this does not work, get it checked by an Authorized Apple Service Provider or by Apple:
iPhone - Contact Support - Apple Support -
Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
When I first attempt to power on my MacBook Pro, the LED blinks but the MBP doesnt turn on. However when I try a second time the LED blinks but my Mac turns on. Is this a problem with the hardware and can it be fixed?
Also, I apparently have to replace my battery. Could the problem have any relevance to a dead battery?Have you held the power button down for 10+ seconds? That should turn it off.
Ciao. -
When I connect my Macbook Pro to my Dell DLP projector, either via cable or wirelessly, I just see a dark screen with the mouse and mouse trails only, can any one help?
jpmarkques post is a good start point, after folling his directions, you can try detect displays. Also try different rsolution and refresh rates.
Most of the projectors I have used support a 1024X768 res.
Youcan also try a pram reset if it still does not detect.
Leave theproctor connected and powered up, power down the MBP.
Power back up the MBP and hold the following keys before you hear the start up chime:
Option, command, P,R (no commas) continue to hold these keys till you hear the start up chime 2 times. -
There is something wrong with the volumes buttons in my macbook pro, every time i pressed the one who raises the volume, it leads me to the screen where (i do not no what its called) the background is black with the date and time and a calculator. However, when i lower it, my safari tab goes out of the screen. What do you guys think i should do? I'm getting very nervous.
hey HAbrakian!
You may want to try using the information in this article to adjust the behavior of your function keys to see if that resolves the behavior:
Mac OS X: How to change the behavior of function keys
http://support.apple.com/kb/ht3399
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I just purchased a MacBook Pro off of someone. They left a lot of their information on it, email, photos and all that. Is there an easy way to just delete everything on it and start fresh?
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
My macbook pro (2010 13inch) is really laggy when I'm using apps like iTunes and safari. the arrow on the screen seems to not respond and is laggy and when viewing videos it can be really laggy. I just want to know if it was a problem i could fix, thanks.
You might start with:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
If the above reveals nothing helpful, then create a new user account. Log out of your account and log into the new account. Do the problems cease? -
I cant download anything including Updates, when i try to download a black box appears saying in 4 different languages that i have to power off the laptop using the button, and it freezes, so i have no option but to power off. Please HELP
Well, at least it's good that there are no hardware issues - that's a relief and one problem area that you can check off.
OK, so let's summarize so I can get a clear picture of what's going on. If you try to download something from your web browser, what happens? What if you try to download a small utility such as "EasyFind" from the App Store? Or is the problem specifically linked to downloading updates?
I'm just trying to get a feel for if anything really means anything?
Usually what you download from, say, a website, goes into your Downloads folder. It's the default folder for things like that. Apps from the App Store are downloaded to your Applications folder. And software updates are generally, I believe, held in a temporary folder so that they can be installed (in many cases) when you're asked to restart.
It could be something as simple as repairing permissions on your start-up disk. You're running Snow Leopard, right? (That's what your profile says.) Try opening Disk Utility from your Utilities folder, selecting your boot disk and try verifying permissions. If you come up with some errors, try repairing permissions. After that, go ahead and verify your boot disk - you won't be able to repair it at this point, but at least you can see if you have any errors.
Let me know about the anything and get back to me after you've verified and repaired permissions and verified your boot drive.
Good luck,
Clinton
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