I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

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TS2529 I recently got a new iphone and some of my apps don't work anymore. When I try to open them they either crash immediately or my phone asks for my iTunes Store password and then the app crashes. Any ideas? Help!

I've tried to uninstall and reinstall the app but nothing happens. When I try to open the app, it either crashes immediately or asks me for my iTunes password and the the app does nothing or crashes. Has anyone else had this problem? Any suggestions? Also, it seems that my phone asks me for my iTunes password randomly, when I'm not trying to open apps.
The app that I have the most problem with is the Simpsons game. I've tried to contact EA as well as apple and gotten nowhere.
Please help if you have knowledge of what to do
Thanks!

If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups

I recently got a new iPhone and I am trying to restore it via iCloud, I have been trying for hours and it keeps getting stuck it seems like. It says all my apps are "waiting" help me please!!

.

Hello Bunk94,
It sounds like iMessage may be activated with the wrong phone number. Let’s see if we can resolve this. First, go ahead and sign out of iMessage and FaceTime:
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT204065
Sign out and back in to iMessage and FaceTime
Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Afterwards, turn iMessage and FaceTime off and restart your device:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
http://support.apple.com/en-us/HT201422
Turn off iMessage and FaceTime and restart
Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.
Thanks,
Matt M.

Recently got a new computer and installed itunes from external drive - all music shows up in the library, however when i click on a song i receive this message "the song could not be used because the original file could not be found". What do i do?

I recently got a new computer and installed itunes from which had been saved onto an external drive - all music shows up in the library, however when I click on a song I receive this message "the song "abc" could not be used because the original file could not be found". What can I do?

I was given the option to locate the file where the song is held. If so select "locate" and direct it to the folder / file where the song is and open it. itunes then will give you the option to use this process to update all of your library. OK that as this will do it automatically instead of doing them one by one. I hope this helps.
Martin

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95667)

HT204053 I just got my new iPhone and I had a iPod that had about $40 on it and I can't remember the answer to my security questions and whenever I send the email it never comes. So I was wondering if there was any way that I could make a new apple I'd an

I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.

Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M.

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?
Thanks.

If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
If you do have access... See Here...
iTunes: How to move your music to a new computer
Or...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

ICloud password works on everything but erasing all data. I got a new iPhone and need to wipe this one but am not sure how else to do this since the password is not working. Any suggestions?

iCloud password works on everything but erasing all data. I got a new iPhone and need to wipe this one but am not sure how else to do this since the password is not working. Any suggestions?

Firefox also makes regular backups of your bookmarks in a folder named bookmarkbackups in your personal settings folder. You can restore the backup to your new Firefox, but unlike importing the HTML-format file, it is a complete drop-in replacement, so if you have saved new bookmarks you do not want to lose, the export/import method may work better for you.
By default, Windows hides your personal settings folder so the easiest way to access it is from inside Firefox. You can use either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This will launch a window showing your Firefox settings files.
You might want to back up this whole folder if you have other data you want to preserve from your XP computer.
Either way, you should find the bookmarkbackups folder here and when you click into it, find maybe 10 files with dates in their names.
The procedure to restore the file once you have it on removable media or some other convenient place is described in this article: [[Restore bookmarks from backup or move them to another computer]].
Regarding the other files and what you might find of use: [[Recovering important data from an old profile]].

I got a new iphone and all they could do was transfer the contacts. they said if i go on my computer i can get all my pictures and music back if i recently plugged in my privious iphone to itunes. what do i do to get my music and pictures back?! help

i got a new iphone and all they could transfer was my contacts. they said if i go on my computer i can get all my pictuers and music back only if i recently plugged in my privious iphone to itunes, which i did two days earlier. they said it shhoulod be backed up on itunes. how do i get my pictures and music back? helppppp!

Sync the content to the device the same way you always have.
Or maybe it would be a good idea to read the manual and understand the proper way (according to Apple) to use the device.

Hi. I recently got a new computer and transferred all my files across using TimeMachine. Whenever I try to sign into any CC program (including CC) the program instantly shuts down and an Apple error message comes up. I have uninstalled and reinstalled CC

Hi. I recently got a new computer and transferred all my files across using TimeMachine. Whenever I try to sign into any CC program (including CC) the program instantly shuts down and an Apple error message comes up. I have uninstalled and reinstalled CC twice with no avail and deleted every Adobe product on my computer and nothing is working.

I have seen similar discussions before... transferring does not work, you must install
Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I just recently got a new iPhone 4 and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

i just recently got a new iPhone 4 (my other one had water damage) and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

May be your carrier but try a reset:
Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears

I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro

I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro, is this possible if so how do I do it?

Providing specifics on all the ways to do this will take more time than I am willing to spend here these days. You can do some of this with Home Sharing. You can transfer the entire library from one computer to another, If you do that you can delete what you don't want from the transferred library.
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the option (alt) key (shift on Windows) so you get a prompt to select a library, then guide it to the 'iTunes Library.itl' file in the moved iTunes folder. If you put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)
You do not want to use a new AppleID. Change the AppleID on the new phone to the old ID. Purchases made with one AppleID cannot be transferred to a different one and it will be a royal pain to manage two Apple IDs.
Change iTunes Store account on an iOS device - Log out of your current account with Settings.app > Store (Settings > iTunes & App Stores on iOS 6) > tap on your AppleID. Log in with a different account. Note, turning on automatic downloads or re-download past purchases may tie the device to that account for 90 days - http://support.apple.com/kb/HT4627 https://discussions.apple.com/message/18484935 - "In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again."

HT1203 I recently got a new iMac and did the set up THEN I took it to the store to have them download my data from my old crashed iMac to my new iMac. Now I have 2 logins: my new one and the old one.Is it possible to move my iTunes and iPhoto to the new l

I recently got a new iMac and did the set up THEN I took it to the store to have my backup data loaded onto my new iMac from my old crashed iMac. Now I have 2 login accounts on my new iMac. The old one has my iTunes and iPhoto libraries and my new login is empty. Is it possible to move the libraries and the other data to my new login and delete the old one?

I've done something a little different but have the same problem, sort of. I had been with AT&T for years and had iphones but I switched to VZ wireless quite a while back and got a droid. I just switched back and got the iphone 4S and was downloading apps from the phone having forgot I already had an iTunes account so I created another one.
After doing the above (which I'm not sure where to even start) is it possible to get all of the songs from my old account loaded onto my new phone (I haven't even attempted it yet because I don't know where to start)?

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

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