I forgot my Security Question and Security Info email. How can I reset my Secret Question or how can I find what was my Security Info email is?
I forgot my Security Question and Security Info email. How can I reset my Secret Question or how can I find what was my Security Info email is?
You won't be able to view and/or change your rescue email address until you can answer your security question(s). If you only have one security question then you should be able to reset it according to http://support.apple.com/kb/HT6170 :
Reset your security questions
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page.
If you have only one security question, you can change the question and answer now.
If you have more than one security question:
Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email ?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you have more than one question then as you can't remember your rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
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How do I reset my secret questions? I can't remember them ...
How do I reset my secret questions? I can't remember them ...
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
How do you reset your secret question and answers?
I have had this problem since getting my new iPad. I tried purchasing apps from the app store as well as buy music from iTunes store using my apple ID and then the security question pops up. I have forgotten the answers and there is no link to assist me retrieve or reset the questions and answers. My help email to Apple Support 4 weeks ago has not been attended to. All I get is emails saying we will be in contact with you soon. Please help!
Security questions:
https://discussions.apple.com/thread/4533485?tstart=0 -
I tried to buy a song, but they told me they need to verify the account, cause it was the first time I was buying with my macbook (which isn't true cause I bought songs the night before), and they asked me to answer my secret questions that I answered 5 years ago... so the thing is, I don't remember my answer, and now they blocked my account for 8 hours cause I tried to answers many times...
If you have a rescue email address on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
If you don't have a rescue email address then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset (and if you don't already have a rescue email address) you can then add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.
Hello nmssns,
Thank you for contacting Apple Support Communities.
You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
About Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
Jeff D. -
i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
forgot security questions and if i try to send the reset instructions, it sends it to an email address I'm not even aware of. i cannot download anything until i change the security questions
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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I do not remember my answers to the security questions and when I go in to manage my account the questions come up. There is no place for me to retrieve the answers to get in. What do I do.
That's because you never registered a rescue email address. The only way to resolve this now is to contact iTunes Support. They are the only ones that can help.
http://www.apple.com/emea/support/itunes/contact.html -
Everytime i purchase from the apps store it always show the security questions and i cant buy the apps i want because the questions are not answerable. Pls help....
I think you need to reset those questions. You'll need to call the tech support for your country, ask to be connected to the Account Security Team and then ask if they can reset the questions for you.
http://support.apple.com/kb/HE57 -
can anybody help with the question below?
how to reset your secret question, when you have forgot the answer. And how to change the email where the reset confirmation will be send towards?You won't be able to change your rescue email address until you can answer your questions, if you don't have access to your current rescue account then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Sir, I have my id and pass but I can't change or edit my secret question and answer B'coz when I creat my id I didn't entered 2nd mail option that's why I forget my info about secret question . Naw I want to reset my secret question and answer,plz help me out
You need to contact Apple to fix this. Pick your country here:
http://support.apple.com/kb/HT5699?viewlocale=en_US -
How do I reset my secuirty questions??? I cannot remember one of the answers and cant download anything for purchase on phone
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
How could I reset my scerity question if I forgot what I put as the answers
How could I reset my scerity question if I forgot what I put as the answers
Hi Kushedout,
Contact iTunes Support to have your Security Questions reset:
By Phone: http://support.apple.com/kb/HT5699?viewlocale=en_US
Or by email: https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
How do I get the secret question
How do I get the secret question
If you mean reset them then if you have a rescue email address on your account (an alternate email address is different) then you can use that to reset them : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
If you mean something else ... ? -
I can't reset my sequerity question because you didn't send the email for the reset.
I can't reset my sequerity question because you didn't send the email for the reset.
If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94629)
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