I get a error message "To charge faster, use the cable and device that were provided with this phone" when charging my Samsung Galaxy note 3. I took it to a store last week and they said it has something to do with the last software update. They tried ch
I get a error message "To charge faster, use the cable and device that were provided with this phone" when charging my Samsung Galaxy note 3. I took it to a store last week and they said it has something to do with the last software update. They tried charging it at the store and got the same message. I was given another phone, I still get the same error with the new phone.
Wowuor,
Thank you so much for reaching to us today. I want to make sure that we get the device charging the correct way. There is no physical or liquid damage to the phone or to the power cord correct? Did this error just start to appear as of last week? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
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Every time I try charging my Note 3 I get an error message: To charge faster, use the cable and device that were provided with this phone. What is the solution? The cable is fine and is the original charger!
Hello teachermama10, The Factory Data Reset does remove all data including files and photos. I understand that making sure your phone information is backed up is of the upmost importance. You can ensure your phone data is backed up using these links: http://vz.to/1uM5mwZ and http://vz.to/1vEzYok. You can also try our great Verizon Cloud feature as an option for backing up and syncing your phone info! Check it out: http://vz.to/1s4GctA.
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
i'm getting an error message telling me to shut down my G5 OS X 10.5.8. this happens as much as twice a day. do i have a virus or malware?
Is the screen in multiple languages saying to restart? If so, it's a kernel panic. It's highly unlikely you have a virus or malware.
Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. What external devices do you have connected? When trying to troubleshoot problems, disconnect all external devices except your monitor, keyboard and mouse. Do you experience the same problems?
To eliminate RAM being the problem, Look at this link: Testing RAM @ http://guides.macrumors.com/Testing_RAM Then download & use Memtest & Ramber.
Do you have an Apple Hardware Test disc (the AHT is on the Install/Restore DVD that came with your Mac)? Running the Apple Hardware Test in Loop Mode is an excellent troubleshooting step for finding intermittent hardware problems. It is especially useful when troubleshooting intermittent kernel panics. If Loop Mode is supported by the version of the Apple Hardware Test you are using, you run the Extended Test in Loop Mode by pressing Control-L before starting the test. Looping On should appear in the right window. Then click the Extended Test button.The test will run continuously until a problem is found. If a problem is found, the test will cease to loop, indicating the problem it found. If the test fails, be sure to write down the exact message associated with the failure.In some cases, RAM problems did not show up until nearly 40 loops, so give it a good run.
May be a solution on one of these links.
http://docs.info.apple.com/article.html?artnum=106227 What's a "kernel panic"? (Mac OS X)
http://www.macmaps.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.index-site.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.thexlab.com/faqs/kernelpanics.html Resolving Kernel Panics
http://www.macfixit.com/article.php?story=20060911080447777 Avoiding and eliminating Kernel panics
http://macosg.com/group/viewtopic.php?t=800 12-Step Program to Isolate Freezes and/or Kernel Panics
Cheers, Tom -
Have a MacBook Pro. Been using hot mail/Safari. Suddenly can't copy and paste an e mail. Can't make an att> without getting an error message.."0 bytes empty" Got ahold of hot mail was told yes there is a problem between Mac and hot mail Safari and for $59.00 they can fix it. Forgot to ask if the same would apply if I were a pc user. Anbody shed some light on this? Anyone recomend a better em ail service other than g mail?
HELP! Is there anyone out there who knows how I can fix this????
Thanks! -
Why do I get an error message saying unable to use disk when creating a DVD
I have successfully burned two DVD's of a group of three I am burning of my last vacation pictures. I have successfully created WMV files for each day of the trip which I have combined to create the three DVD's so they won't be too lengthy. I created a menu with main menu and stop menu markers. When I went to burn the third disk, which is the shortest of the group the program would encode to the 96% and then the disk would eject and it would give an errow message saying the disk was not compatable. This was the same type of DVD-RW disks I used on the two successful disks. I tried redoing the burn 3 times with each time getting to 96% on the encription and then the same error message occurred. I used fresh disks each time. On the forth try I cut the number of WMV files down to 3 to make the DVD half as long. The same thing happened at the 96th% spot of the encription process. Nothing had ever been put on the disks. I am using top quality Memorex DVD-RW disks. Please let me know what else I can do. I am very frustrated. Oh yes, I closed the program down each time I got the error and also shut down and restarted the computer afer each error. I really want to finish this project as I have been working on it now for two weeks non stop. Thank you.
Good, that gets one possibility out of the way.
Since the error about the disc indicates that the Transcoding has already finished, I think that we can probably rule out the next step, but let's look anyway.
Now, for Transcoding to DVD, PrE uses 2-pass Encoding, so it would seem that this problem is comng right at the end of the second pass, at the end of the Timeline. Look very closely at that point, and see if there is anything odd there. Things like gaps in the Video of a Timeline, or sometimes Assets that are not proper, can cause Transcoding to stop. Anything there? [I think that with a disc error, Transcoding HAS completed, and the progress bar is just lagging slightly behind, but more questions are probably needed.]
Last, what brand of blank media are you using? The reason that I ask this is that some companies, like Memorex, buy the cheapest disc that day, and rebrand them, so in a spindle of 25, you might end up with blank discs by different mfgrs., and some can be much better, than others.
Good luck,
Hunt -
I can not get my MB Pro to recognize my cox e-mail worked with cox for about 1 1/2 hours they said it was the operating system or the computer we tried everything and different ways to set up but no luck
Hello Manny1212,
The following article provides some useful troulbeshooting steps that can help get your Mail working.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Cheers,
Allen -
I Have an iPad 2. Since download of iOS 8.1.2 every time I use the browser--usually Google --this message comes up "a problem occurred with this webpage so it was reloaded". Touchpad also seems slow and jerky.
Its not necessarily freezing - just being slow to build.
May have something to do with this being a secured site - I an giving Opera a test run & this part of the apple site does not go into compressed load - but the non-secure parts of the site do. The issue may be that some sites like apples just have too much unimportant junk on the screen because the designers are on an internal network a few offices away from the server and never see all the issues that com up. -
so I'm stuck on the setup account page. How do I used my email address if it is already in use?
Hi!
You should try to recover the password following the steps explained in this article: [[I've lost my Firefox Sync account information]] -
i keep getting an error message ''dbghelp.dll is missing. please reinstall itunes'' did that 3 times and same results.
i can't sync my iphone and i can't open itunes
how do i resolve this issue?Taken at face value, you're having trouble with a Windows OS dll.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 -
How do I set up my Sony HDR-FX1000 to import footage to Final Cut Pro 7, I get an error message.
how do I set up my Sony HDR-FX1000 to import footage to Final Cut Pro 7, I get an error message "attempt to capture video without a video device selected. Please select a video device in your capture presets and try again."
Hi,
1. Make sure you have the camera connected via Firewire (i link)
2. The Camera is turned to "play" and, if you are capturing HDV, in the camera menu, it is set to i link "OFF"
DM -
I am trying to redownload purchased music after a hard drive dilemma. When I click on the 'purchased' category in the iTunes store I get an error message. Any insight?
Does it include "unable to download "ITEM" at this time. Please try again"? I think there is an issue with redownloading your purchases using the "purchased list" option. I suggest you contact the support team for a history regrant (your purchases will be reposted to your account", which i think is a one time exception and would only include the items which are still available in the store.
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When I double click run installation, then proceed to restart, I restart the computer, but when it loads back up, I get an error message, saying I need to restart, whats wrong?
I get an error message, saying I need to restart, whats wrong?
That is a "kernel panic".
Try here. Resolving Kernel Panics -
I have set up a 'group' in my contacts. When I go to send an email to this 'group', I get an error message saying 'Invalid Address'. What am I doing wrong?
I have this problem too. I've always sent messages successfully via bcc to a group using a group email list in contacts. Now ... all of a sudden when I select the same group for bcc nothing happens! Cannot email my group now. Why not?
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I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
Adobe contact information - http://helpx.adobe.com/contact.html -
I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?
Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.
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