I get an error message when starting itunes

Hi, i'v ehad this problem for a while .. i'm not a computer expert but i do my best. I get an error message when clicking to start iTunes ... can someone help me ! i don't want to lose my songs !

top fixes are
- turning off security software before the install as Apple suggests
- installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
- setting up Norton to allow iTunes
- scanning for malware with ewido (Free at www.ewido.net/en/)
In your case, if iTunes was working OK for a while and then mysteriously stopped, youve got a virus, I bet. Do the ewido malware scan.

Similar Messages

  • I keep getting an error message when starting iTunes

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    Hey SDGardella,
    Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    "Error 499"
    This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
    Thanks,
    Matt M.

  • I get an error message when installing itunes with windows 8, error message is error occured while attempting to create the directory C:\program file(x86)\common files\apple\mobile device support\sync services\schemas\outlook.syncschema

    I keep getting an error message when installing iTunes with windows 8

    See the second box in Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I get an error message when downloading ITunes :could not access the network location %public%\desktop\

    I get an error message when downloading ITunes "could not access the network location" %public%\desktop\?
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    Try the following user tip:
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  • Received this error message when starting iTunes and reinstalling does not resolve it:  The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing.

    Received this error message when starting iTunes and reinstalling does not resolve it:  The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing...
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    Hi there kweitkamp,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299
    -Griff W. 

  • Strange error message when starting ITunes, ITunes doesn't recognise devices for wifi sync

    I have other wifi problems with my IMac running Mountain Lion but this is the most annoying. When I start ITunes it doesn't recognise that I have my IPhone 5 and my IPad 2 sitting connected to the same wifi network and waiting to sync.
    In the Console I get this error exactly when ITunes starts up:
    24/11/2012 12:56:36.038 genatsdb[220]: *GENATSDB* FontObjects generated = 598
    24/11/2012 12:56:36.631 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1
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    24/11/2012 12:56:36.635 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 3
    24/11/2012 12:56:36.637 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 4
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    24/11/2012 12:56:36.646 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 10
    24/11/2012 12:56:36.648 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 11
    24/11/2012 12:56:36.649 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 12
    24/11/2012 12:56:36.651 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 13
    24/11/2012 12:56:36.653 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 14
    24/11/2012 12:56:36.655 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 15
    24/11/2012 12:56:36.656 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 16
    24/11/2012 12:56:36.658 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 17
    24/11/2012 12:56:36.660 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 18
    24/11/2012 12:56:36.661 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 19
    24/11/2012 12:56:36.663 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 20
    24/11/2012 12:56:36.665 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 21
    24/11/2012 12:56:36.666 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 22
    24/11/2012 12:56:36.668 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 23
    24/11/2012 12:56:36.670 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 24
    24/11/2012 12:56:47.678 iTunes[239]:  AVF KeyExchange Version from driver for Certificates 1
    Google search has explained to me that this is related to Bonjour but nothing further. I have done the 'usual' - booted in safe mode, repaired permissions, updated software, reinstalled Mountain Lion via Disc Recovery, restarted my modem etc.
    Before I just wipe the hard drive and start again from scratch, maybe there's something obvious I'm not doing? Every other device in the house (2 x Iphones, 2 x Ipads, 1 Apple TV, 2 wifi radios and 1 other IMac desktop) have no problems with the wifi network.

    I am having similar issue.  Getting these same 24 error messages everytime I start iTunes. Sharing is already off.
    5/9/13 8:20:04.107 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1
    5/9/13 8:20:04.109 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 2
    5/9/13 8:20:04.111 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 3
    5/9/13 8:20:04.113 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 5
    5/9/13 8:20:04.115 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 6
    5/9/13 8:20:04.117 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 7
    5/9/13 8:20:04.120 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 8
    5/9/13 8:20:04.122 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 9
    5/9/13 8:20:04.124 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 10
    5/9/13 8:20:04.125 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 11
    5/9/13 8:20:04.127 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 12
    5/9/13 8:20:04.129 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 13
    5/9/13 8:20:04.131 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 14
    5/9/13 8:20:04.133 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 15
    5/9/13 8:20:04.135 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 16
    5/9/13 8:20:04.137 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 17
    5/9/13 8:20:04.140 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 18
    5/9/13 8:20:04.142 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 19
    5/9/13 8:20:04.144 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 20
    5/9/13 8:20:04.146 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 21
    5/9/13 8:20:04.148 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 22
    5/9/13 8:20:04.150 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 23
    5/9/13 8:20:04.152 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 24

  • Error messages when starting iTunes - 11556 and other. Who may help?

    Hi there,
    When starting iTunes i get to the iTunes U store. Trying to connect to the normal iTunes store, I get the following error message:
    "We could not complete your iTunes store request. The iTunes store is temporarly unavailable"
    This message I get since about one week. Further I tried to sign in and then I get the following message:
    "iTunes could not connect to the iTunes store. An unknown error occured (11556). Make sure your network connection is active and try again."
    Network connection is working. iTunes connectivity diagnostics showed: all tests passed. I am using the latest version of iTunes (9.0.3.15). I tried to reinstall iTunes - did not help.
    I hope, anybody can help me.
    Regards,
    kunzro

    Hey Richard
    After I posted here I realized it was in the Windows/iTunes board. I reposted in the OS X/iTunes board along with the solution.
    I did more searching on Google and found that the store was disabled in parental controls in the iTunes Prefs. Go to iTunes prefs, click on Parental. See if iTunes store is disabled. I unchecked it and am all set. Someone mentioned that when iTunes is updated, this setting is the default.
    Hope this helps.
    Peter
    Message was edited by: pmullen

  • TS3694 I am getting an error message when updating ITunes on my PC

    I am attempting to update my ITunes on my HP PC and repeatedly get an error message - HELP!

    What does the error message say? (Precise text, please.)

  • Why do I get an error message when opening Itunes on both my computers?

    Error message reads "the program can't start because MSVCR80.dll is missing from computer. Try reinstalling thr program...
    The "program" is not given. I assume Itunes, and reinstalled but same message appears. The same issue happens with my laptop as well as desktop.
    fyi, labeled "Windows error 126"

    Hello there, gordyl.
    The following Knowledge Base article addresses the issue you're describing:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Help!!I plz i'm begging plz error message when starting itunes

    it says:" itunes has encoutered a problem and needs to close we are sorry for the inconvience" everytime i click on itunes and start it it always said that plz help been trying and searching for 5 days plz plz!!!

    ok i got it but how do i move my files from the old admin to the other account?
    let's try getting the old account launching again. the fact that it is opening in the new account gives us leads on potential causes of the crashing problem.
    the first thing we'll check for is skunky iTunes preference files in the account you're getting the crash in. (there's a different set of pref files in each XP user account, which is how we can get this "launch in one account, crash in another" behavior with a pref files problem.)
    if that's what is going on, we can often get past it by rebuilding your itunes preference files in the crashing account. here's how we'll do it.
    quit itunes and log in to the account that you're crashing in.
    make sure you have "show hidden files and folders" switched on. to do that, open up My Computer, and in the Tools menu, choose "Folder Options..." Then go to the View tab, and then in the "Advanced settings", make sure that there is a check mark next to "Show hidden files and folders".
    now navigate to the following folder and open it up:
    C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\
    ("<username>" is the name of the account you're crashing in.)
    inside, you should see an "iTunesPref.xml" file and possibly an "iTunes.pref" file. rename them "iTunes.pref1" and iTunesPref.xml1". move them to your desktop.
    now navigate to the following folder:
    C:\Documents and Settings\<username>\Local Settings\Application Data\Apple Computer\iTunes\
    inside, you should see another "iTunesPref.xml" file and possibly an "iTunes.pref" file. rename them "iTunes.pref2" and iTunesPref.xml2". move them to your desktop.
    now try launching iTunes again. the iTunes Setup Assistant will run again for you (you'll see the license agreement and whatnot.) this will generate new pref files.
    after the iTunes Setup assistant finishes, does your iTunes launch properly?

  • Error message when starting itunes

    "itunes cannot run because it has detected an error with your audio configuration"
    Does anyone have any clue what I need to do to fix this problem. I have tried downloading it again and I still receive the same problem.
    I have been using itunes for years and this problem is just now occuring.
    Thanks everyone!

    Perhaps this Apple Knowledgebase article will help:
    iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Discussions page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums, in the User Tips Library and in the Apple Knowledge Base before you post a question.
    Regards.

  • I get an error message when i am downloading Itunes. It's the Apple mobile Device. It fails to start because i don't have sufficient privileges. What does that mean?

    What do i have to do to get sufficent privileges?

    Why does the title says "I get an error message when downloading Itunes" when you clearly do not?  The issue has nothing to do with downloading but rather installing of iTunes which is a seperate step.
    Maybe if a search is performed for the real issue then a resolution will be found.

  • When I start my computer I get a "AppleSyncNotifier.exe Entry Point Not Found message.  I also get an error message when trying to sync with iTunes that a backup session cannot be started.  How do I fix this?

    In the last few days when I start my computer, I get a box that opens with "AppleSyncNotifier.exe" Entry Point Not Found in the title.
    It says:  "The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQlite3.dll.
    I have tried uninstalling and reinstalling iTunes and still get an error message when trying to sync my phone with iTunes
    "iTunes could not back up iPhone ####, because a session could not be started with the iPhone."
    The last time I tried to sync my phone (iPhone 3G S) with iTunes, everything seemed to freeze up at Stage 4 of the sync process. 
    Any advice????

    With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
    Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
    Reboot and see if all is well
    In case that your OS is Windows 7 (64 bit)
    1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    2. Copy file "SQLite3.dll"
    3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    4. Paste file "SQLite3.dll" to the location.
    5. Reboot your computer, it should not display that message, it should be clear.
    Good Luck

  • Since I installed Nero 2104 I get an error message when I try to start iTunes: registry settings changed probably due to other cd/dvd burning program please reinstall iTunes, which I've done using repair option but the problem persists...?

    Since I installed Nero 2014 I get an error message when I start iTunes that registry settings for importing and burning cds/dvds have changed probably due to other burning software installed please reinstall iTunes, which I've done using 'repair' option, but the problem persists. I have been able to import cds to iTunes since I installed Nero, but it won't anymore. Does anyone recognize this problem and have a solution? Thanks for any help. Using Windows 7.

    I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
    iTunes for Windows: "Registry settings" warning when opening iTunes
    If you're still getting the error message (especially when you plug in the Touch), I'd check for a device filter confusion on the PC. (They can affect the connection of USB devices to a PC, as well as burning and importing CDs.) For that one, see:
    iTunes for Windows: Troubleshooting CD issues caused by device filters

  • Why do I get an error message when I try to sync my IPAD with ITunes? Message reads Cannot be used because Apple Mobile Device Service has not been started.

    Why do I get an error message when I try to sync my IPAD with ITunes? Message reads Cannot be used because Apple Mobile Device Service has not been started.

    AMDS for Windows
    http://support.apple.com/kb/TS1567

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