I get error 8062 when trying to copy files from one external hard drive to another. It starts out copying files, but after 10 minutes or so it stops and I get the error 8062. The hard drive tech support says the problem is in my Macbook Air.
I cannot copy my doc and photos and videos from one external hard drive to a second external hard drive -- both plugged in to my MacBook Air -- I get Error 8062 and the copying (which seemed to be going on for 10 minutes) stops and nothing gets copied.
As any Macbook Air owner knows, there is SO LITTLE storage capacity on the computer that you have to back up big files onto an external hard drive to avoid getting the other annoying error that says you have no more memory/storage capacity/whatever the proper term is, and you cannot use the computer.
Backstory: Before this error cropped up, I had backed up lots of files to an external drive and then removed them from my computer. But then the external hard drive got corrupted and I could not access my entire photo library. Had to pay $850 to Kroll Ontrack to recover those files. I have now bought 2 new external 1 Terrabyte hard drives as protection against another such disaster. BUT I cannot copy the files from the first hard drive where all my reovered files now sit, to another backup hard drive.
Feeling vulnerable. Please help.
SusaninNY
From the menu bar, select
▹ System Preferences ▹ Energy Saver ▹ Power Adapter
and uncheck the box labeled Put the hard disk(s) to sleep when possible, if it's checked.
If the drive has more than one interface (USB, FireWire, Thunderbolt, eSATA), try one of the other interfaces.
Check that the data cable is securely inserted at both ends.
Try a different cable.
If you're connecting the drive through a hub, connect it directly to a built-in port on the Mac.
If you're connecting it directly, try a different port.
Disconnect all other devices on the bus, or as many as possible.
Test the drive with another Mac. Test another drive with this Mac.
If the drive is bus-powered, but has an AC adapter, connect the adapter.
Start up in Safe Mode and test.
If the drive doesn't work under any of the above conditions, and if another drive does work with the same Mac, then the drive has failed. You may be able to salvage the mechanism by removing it from the enclosure and installing it in another one, or in a drive dock.
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