I get the message Ipod detected but could not identify when i plugged in my new 7th gen Nano. Tried troubleshooting steps with no luck. Tried plugging in my old iPod and i get the same message.

I get the message "Ipod detected but could not identify"when I plugged in my new 7th gen nano. Tried troubleshooting steps with no luck, Treid plugging in my old iPod that worked fine and I get the same message.

Tried troubleshooting steps with no luck
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Similar Messages

Keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling :(

keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling
I recently bought some new albums and can't play them on my ipod

I just encountered the same problem on my 2 month old MBPro. I found a work around by changing USB ports. As for the actual cause or the reason why that worked, I dont know. The USB port I was using works fine with my phone or other USB devices.

Using windows 8 - receive message "ipod detected but cannot be identified" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11

Itunes states "ipod detected but could not be identified properly" when I plug in my new nano. tried uninstalling/reinstalling itunes 6 times - get pop-up "itunes helper error" with abort, retry, ignore options. retry doesn't work

I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??

Hello, KenaiK9.
Thank you for visiting Apple Support Communites.
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting. There are just a couple more in the article below that covers this specific error.
iPod nano: Error message saying that iPod could not be identified properly
Cheers,
Jason H.

Ipod detected but could not be identified

After my ipod running out of battery, it shut down itself.
When I tried to connect it with iTunes to recharge, there is no recharging battery image on ipod, but instead iTunes gave this error:
"And iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. An unknown error occurred(1601)",
i followed the instruction and re-started iTunes, the same error occurred. Having checked in the device Manager in PC, i found my ipod went into DFU (recover) mode.
I cannot turn on my ipod and cannot recharge it. Any idea what should i do??

I just have my problem fixed =)
Fully recharge your iPod first then try again. I believe it should work.
you may have my whole story here
http://discussions.apple.com/message.jspa?messageID=7262293#7262293

Upgraded to 11.1.4.62. Now iTunes is saying "An iPod has been detected, but could not be identified properly. Disconnect then reconnect ..." I removed iTunes and reinstalled. I stopped and started the service. I reset the iPod. When I put it in disk

I upgraded to 11.1.14.62 this morning. Not iTunes is saying "An iPod had been detected but could not be identified properly". I unlugged/replugged in. I reset the iPod, I removed iTunes and reinstalled. I'ver tried three different cables.
When I put the iPod in disk mode it shows up briefly as a disk then goes away.
Any ideas?

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

but could not identified properly
Please clairify.
charging for a week and still hasn't come to a full charged
Sounds like you need a new battery. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
iPod Repair Pricing

I can't get my new 7th gen nano to sync to my exsisting itunes. It keeps saying the ipod is not detected.

I can't get my new 7th gen nano to sync to my exsisting itunes. It keeps saying the ipod is not detected.

If youre like me, I have so many Apple devices, I always move things over manually rather than remember what to sync and what not to sync........ There’s an option to UNCHECK sync on any device if that helps you in ITUNES.
On any device, like your phone, in ITUNES you can check the option for manual vs. automatically sync.

An iphone has been detected but could not be identified

I downloaded the latest iTunes to my laptop. I had to install the mobile device portion manually in order for it to see my devices. Now it sees both my new iPhone 6+ with ios 8.1 and my iPhone5 ios6 (I can't upgrade this phone to 8.2 because I get a generic Unable to Install Update. An error occurred installing iOS 8.2.))
After identifying my iPhone (the icon appears) it will hang for about 5 minutes and then I get the message "An iPhone has been detected but could not be identified" So I have rebooted my laptop, both iphones, tried different usb ports, different sync cords, turned off the wireless. Nothing has worked.
I have spent about 5 hours trying to 1) get iTunes to recognize my iphones, 2) trying to upgrade my iPhone 5.
I want to:
1) backup my iPhone 5 on iTunes so I can restore it on my iPhone 6+.
but I will settle for
2) restoring a one month old icloud backup on my iPhone 6+ but again, I can't get iTunes to attach to my iPhone 6+
I'm thinking it's something to do with iTunes but I have uninstalled and installed it 5 times already today.
This is my 10th iPhone. Even though I have only owned this iPhone 6+ for 5 hours I'm thinking of returning it. I am so frustrated..
Thank you for any help you can provide.

I am also experiencing a similar problem. The popup error window reappears repeatedly, but I can make it go away after clicking on it. Sometimes is takes 10 or more times, but it will go away for awhile.
Additionally, iTunes doesn't seem to recognize when a device is no longer connected via wifi, e.g. someone takes an iPhone or iPad out of the house. iTunes appears to be trying to reconnect to the device, and if it's selected in iTunes the process will eventually fail after several minutes, but iTunes is unusable while it tries to reconnect to the device.
Wifi sync enabled on all devices.
2 - 3GS iPhones, iOS 5.0.1
1 - iPad v1, iOS 5.0.1
1 - iPad v2, iOS 5.0.1
iTunes v10.5.0.142
Windows 7

Just now i replace the 5s mother board but could not work touch id pls help me.....

just now i replace the 5s mother board but could not work touch id pls help me.....

if you have replaced the logic board on your phone, by yourself then that is considered modification and can cause other parts to fail due to ESD issues or just damage from handling parts

I-phone detected but could not be identified by computer

I-phone detected but could not be identified by computer

Check your iTunes version might work or you need to tell me is that phone works on another computer.

My new 7th gen NANO cannot be connected on either my Windows 7 or VISTA PCs. I have updated to ensure I have the latest iTunes version. When connecting I did not get the setup screens but the NANO assumed the identity of an older IPod. I have reset

I am having problems setting up a new 7th gen IPod NAN or both my Windows 7 and Windows Vista PCs. When first connecting I did not get the setup screens and cannot sync existing media. The NANO assumed the name of a previously installed IPod touch and resetting does not clear this name. I have tried uninstalling and reinstalling iTunes.updating driver software and resetting the NANO without any success

Purchased as new at Best Buy. As far as I know it was noever formatted prior to my purchase

My iPod Nano 7 was unplugged improperly, iTunes detects but does not identify help?

My iPod Nano 7th generation was unplugged improperly and now I seem to have a whole host of problems. Itunes detects it but does not identify it - sometimes (also post- improper unplug) it would be identified by iTunes, but it wouldn't sync properly. The computer would scan and fix the ipod every time I plugged it in, but never found any problems. Also, every time I plug it in I get a warning window that the device could work faster if I plugged it into a 2.0 USB port, which I have checked that my computer has, updated all of the "enhanced USB ports" and I've checked the Apple port and it's fine. I have also tried all of the USB ports I have, the warning window pops up for all of them. I have uninstalled and re-installed iTunes, restarted my computer and my ipod numerous times. Sometimes I get a warning window about missing files on my iPod, but I don't know how to fix that issue.
Any suggestions??? THANKS!!!

Good thing because no one is anwering anything on this

I have an Ipod nano 7th generation when i plug it in to the pc i get a meaasge an ipod has been detected but could not be identified what do i do???

my pc will detect my ipod nano 7th generation but it will not identify it what do i do?

Do you have the latest version of iTunes installed?
http://www.apple.com/itunes/

ITunes message: an ipod has been detected but could not be identified properly.

For some reason my ipod nano 7th generation will not connect to iTunes anymore. It comes up on my computer but iTunes will not "identify" it. I have tried resetting my ipod and unistalling iTunes then reinstalling and following the help intructions online. Anyone know how to fix this? Cheers.

I recently began receiving this message when i try to sync my ipod to itunes: " an ipod has been detected but it could not be identified properly." Never had this problem before. Have tried all troubleshooting suggestions.
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

I get the message Ipod detected but could not identify when i plugged in my new 7th gen Nano. Tried troubleshooting steps with no luck. Tried plugging in my old iPod and i get the same message.

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