I get the message that I have made a purchase but it did not download

I made an in app purchase but it didn't download.  Can I download it manually or get a refund?

Hello Eaglebks,
It sounds like you have purchased something from iTunes and want to download it. You should be able to use this article to download it:
Download past purchases
http://support.apple.com/kb/ht2519
If you cannot download it, you can also report an issue with the purchase to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling

Similar Messages

  • I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

    I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

    Hey robertb86490977,
    The reason why you are getting this prompt is because you are trying to install an upgrade version.
    During the upgrade, you will need to enter serial number twice.
    The first time, you need to enter the serial number of the actual product that you have purchased.
    The second time, you need to enter serial number for the previous version that you had.
    So, please enter serial number of the previous version at the second prompt.
    Let me know if you need further assistance.
    Regards,
    Anubha

  • I would like to sync using a certain e-mail address. I'm getting the message that I have made too many attempts to sync using the address?

    I would simply like to use the same e-mail address to use the sync option. After using an incorrect e-mail, I deleted that account. I am now getting an error message that states I have made too many attempts to create an account using the e-mail that I wanted to use. Thank you.

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
    If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
    *In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
    *In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
    If Firefox is not running, you can start Firefox in Safe Mode as follows:
    * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac: Hold the '''option''' key while starting Firefox.
    * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
    ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    When you figure out what's causing your issues, please let us know. It might help others with the same problem.

  • Just updated my iphone. Now I can se I have two? iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first

    Just updated my iphone. Now I can se I have two! iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first account where there is no available password. I have tried several times to reset the password, bun I don't get the information I need - I have no access to email. What can I do?

    Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
    Anything else I could try, or am I doomed!
    All of your help is much appreciated, thanks

  • HT4059 I have iPod Touch 4 w/ iOS 6.1.5 (10B400). according to the requirements on this page, above, I should be able to use iBooks. However I keep getting the message that I must upgrade to iOS7 - but your website will not allow me to do so.  Why not?

    ... I should be able to use iBooks. However, I can't. When I try to download the app I get the message that I must upgrade to iOS7 - but then Apple's website won't let me download that either. So far, I have managed to download a book to iTunes on my PC, but I cannot get it to sync with my iPod, although I have synced music, a video and a few other apps. I cannot seem to find a solution to my problems with iBooks or iOS7. Please advise.
    Yours truly,
    Garth Reid
    PS I also cannot get the app for Podcasts.

    Having the same issue here. I unfortunately purchased a book on iTunes, then went to download iBooks, but can't due to their recent update/upgrade.  My kids iTouchs are all 6.1.5 , So I'm guessing that if you did not have iBooks previously purchased that you are now S.O.L. if you want to read a book on your iPod??
    I am rather frustrated that I spent money on a book that they can't read.
    Is there another app that will let them read it?

  • TA48312 Why am I getting the message that I have timed out every time I go to check my purchase history in ITunes

    Why am I getting the message that I have timed out every time I go to check my purchase history in ITunes

    Reset IE to defaults.
    Tools > Internet Options > Advanced > Reset

  • I am having trouble watching videos and movies. I have updated Adobe Flash Player and Microsoft Silverlight but each time I try to watch something I get the message that I have to install or update these programs... Why is that happening? Can it be fixed?

    I have updated Adobe Flash Player and Microsoft Silverlight but each time I try to watch something I get the message that I have to install or update these programs... Why is that happening? Can it be fixed? How do I fix it? PLEASE HELP!

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • I am trying to install firefox 4 and keep getting the message that you have to reboot your computer to complete the uninstall i have done this a number of times any suggestions

    i am trying to install firefox 4 and keep getting the message that you have to reboot your computer to complete the uninstall i have done this a number of times any suggestions

    Firefox 4 requires at least OS X 10.5 and an Intel Mac.
    * http://www.mozilla.com/firefox/4.0/system-requirements/
    For Mac OS X 10.4.11 or Mac OS X 10.5.8 you can look at:
    * http://www.floodgap.com/software/tenfourfox/
    Firefox 3.6.x can be found here:
    * http://www.mozilla.com/en-US/firefox/all-older.html

  • I am unable to use FaceTime. This is anew problem. I keep getting the message that I have FaceTime turned off in the settings but  I don't.  Can anyone suggest a solution?

    Am unable to use FaceTime. I was using it previously. I am getting the message that is turned off under settings. It is not turned off. Any suggestions

    This issue can be caused by an extension that isn't working properly.
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    * https://support.mozilla.com/kb/Safe+Mode
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
    In Firefox 4 you can use one of these to start in <u>[[Safe mode]]</u>:
    * Help > Restart with Add-ons Disabled
    * Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
    * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • Cannot install Mavks. Get the message that HD is used for Time Machine B/U. Not true. Also Time Machine is turned off.

    Cannot install Mavks. Get the message that HD is used for Time Machine B/U. Not true. Also Time Machine is turned off. Running OS 10.8.5.

    That message appears when there's a "Backups.backupdb" folder in the root level of the OS X volume. This folder is used by Time Machine to store backups, being this the reason why the OS X Mavericks installer detects the OS X partition as used by Time Machine.
    To delete it, open a Finder window, select the Go menu (on the menu bar) > Go to Folder, and type:
    Then, delete "Backups.backupdb" and empty the Trash. Finally, open the OS X Mavericks installer in /Applications and follow the steps. Make sure you have got a backup of your files before upgrading and check that your apps are compatible > http://www.roaringapps.com

  • Cannot get Photoshop elements 11 to work. Get the message that my serial number is wrong. I do not think it is.

    Cannot get Photoshop elements 11 to work. Get the message that my serial number is wrong. I do not think it is.

    If you are certain it is correct, you will need to contact Adobe:
    Contact Customer Care
    You may need to use the chat option.
    If you want to check your serial number, sign in to your Adobe account if you registered it.

  • I'm getting a message that I have 0 bytes available but I have hardly any apps or anything on my phone. Any suggestions

    I'm getting a message that I have 0 bytes available on my IPHone. I have very few apps, just a dozen photos and that's it. Any idea where my space has gone?

    You would lose text message.. But you could always revert back with the backup you made.
    You can import your pics/videos to your computer http://support.apple.com/kb/HT4083 and then sync it back to your phone via itunes. http://support.apple.com/kb/HT4236
    Music/apps/contacts should be in your itunes library.  For contact make sure your sycing it to whatever program you use in iTunes. http://support.apple.com/kb/HT1386

  • When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

    Once i had installed a trial from creative cloud. Now i bought the creative cloud. I want to use it but every time i open creative cloud i first have to update it. When i try to updrate i get an error that i have another creative cloud open on my computer and i first have to close that one. but i don't know how... I hope somebody here can help me! Thanks

    Hi laura2110,
    Kindly specify the OS so that we can help you in a better way.
    To end process follow the below mentioned links.
                  Windows : End a process - Windows Help
                  Mac : Activity Monitor: Quit a process
       2.  Restart the machine and retry.
       3. Please re-install Creative Cloud if you are facing trouble updating it.
            Creative Cloud Help | Install, update, or uninstall apps
    Thanks,
    Atul Saini

  • My sons ipod says disavled for 22,807,916 min and will not allow me to restore what do i do? it says on the computer that we have to enter password but it will not even show the slide to unlock part. and he does no know the password.

    my sons ipod says disabled for 22,807,916 min and will not allow me to restore it. on the computer is says that i have to enter his password but the slid to unlock is not even of the screen, HELP!!!!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I have a Windows 7 Pro OEM disk that can install either the 32 or 64 bit version. When using version 5.0.3 of Bootcamp, I keep getting the message that it is a 32 bit disk.  Any ideas how to get it to recognize the 64 bit version?

    I have a Windows 7 Pro OEM disk that can install either the 32 bit or 64 bit versions.  When trying to setup a dual boot for my Mac Mini using Bootcamp version 5.0.3, I get the message that I have the 32 bit version of Windows.  Any ideas on how I can get it to recognize the 64 bit version so that I can partition my "Mini"?

    If by "OEM" you mean the disk came with another Win computer, it won't work. You need either a full retail verison or the "System Builders' Edition." I used the latter for my BC installation and it worked flawlessly and was marked as 64-bit--no mention of 32-bit.

Maybe you are looking for

  • How do o get my browsing history to show on the mozilla icon in the taskbar?

    I'm not even sure if I'm using the correct terminology, but here's the problem. During a session, if I clicked on the Mozilla Firefox icon on the taskbar (bottom left of my screen), it would show all of the pages I'd been looking at, and I could just

  • Is there any way to configure Mail to send mail only, not receive?

    I am very new to the world of Apple. I currently use Yahoo and I want to keep using Yahoo for my main email program, but I want to take advantage of the neat features on Mail (i.e. stationary, sending pictures, etc.). I don't want to keep any of my m

  • Missing 1 pixel on Export

    I'm doing some HDR. Everything is shot raw (CR2, Canon) and processed in LR5. I sync all settings (WB, Lens Correction, etc.) needed. I export full size jpg (I've tried both exporting jpg and tiff) and everytime I do, the first shot of the series has

  • Can we run Scheduler based on other scheduler status?

    I have developed several interfaces in MII 14.0 version. Those interfaces have to run once in a day. So i have created Scheduler for each and every interface. Now they are asking us to put a logic that, 2nd scheduler should run after completion of fi

  • How to access database module when i use forms builder 9.02

    hello all: i'm migration forms 6i application to 9ias r2. My application use a module saved in database and it was referenced by all other forms ,when i use forms builder 9.02,i can't access it .Online help hint : open form builder,select edit--prefe