I got a new iPhone 5s and I am unable to connect to my home wifi (through Comcast/Xfinity).  I was able to with my 4s but not with my new 5s.

I got a new iPhone 5s and I am unable to connect to my home wifi (through Comcast/Xfinity) network.  I was able to with my 4s with no problems but with my new 5s, I just get that a message that says "Unable to connect to network [network name]"  Thoughts on how to connect to the wifi network?  My laptop is connected and using the wifi just fine.

I see the following instruction:
Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
However when I get there I am offered a screen which states "Enter Passcode", and have no clue as to what this should be given I never had to set this in the first place.
It expects 4 digit code, so any ideas?

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