I got a new phone and phone number two weeks ago, I like to iMessage on my macbook pro but none of my new conversations show up, I went into the preferences to change the settings so only conversations from my new number show up, but there is no change.

If anyone can please help me, I would like to continue using iMessage on my laptop, but none of my new conversations exist only the older ones. I went into the iMessage preferences to delete my old number off the iMessage account and added my new number and email but I still don't get any new messages. Can somebody please tell me what I am doing wrong or how to change it further?
Please and thanks.

If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues.

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I bought Smart Photo Converter which do,s not work but i can't get any refund , i have contacted the company but no reply and that was two weeks ago...so do you talk to someone at the App store?

I bought Smart Photo Converter which does not work but i can't get any refund , i have contacted the company but no reply and that was two weeks ago...so do you talk to someone at the App store?

Mac App Store Support -
http://www.apple.com/support/mac/app-store/

I have paid for a Skype number two weeks ago and i...

I want to know why isn't my Skype numbers on yet when I've already paid for them it still says pending . My other two numbers I paid for before that worked

Hi, hinepukohurangi, and welcome to the Community,
As I replied to your post on the Rates & Subscriptions message board, you need to contact Skype Customer Service directly to determine the status of your order as well has how to rectify any issues that prohibit your orders from being processed successfully.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
P.S. Please, no duplicate posting needed. Duplicate posts merged into a single topic here.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be pa

I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be paying twice for each SMS sent. Help please

Wipe iPhone/iPad/iPod touch clean
There are a few steps to do:
Switch off iMessage in Settings > Messages
Switch off FaceTime in Settings > FaceTime (iPod touch 4th Generation or later, iPhone 4 or later and iPad 2 or later)
Delete iCloud in Settings > iCloud > Delete Account
Finally Settings > General > Reset > Erase All Content and Settings.
Un-register your device: https://supportprofile.apple.com
Now you can sell/give.
Now, you should get her a new Apple ID to sign in the options above.

Can i get help on how I can successfully install the new google voice video chat software. I keep having an install error. My google voice phone always worked until a week ago when suddenly google would not let me call out from any browser

Can i get help on how I can successfully install the new google voice video chat software. I keep having an install error. My google voice phone always worked until a week ago when suddenly google would not let me call out from any browser until I installed their new google voice and video chat (made by vidyo) software. I was told by genius bar to install Yosemite, which I did. But that did not solve the problem. I removed macKeeper, as well, since a techie friend told me that could be the cause. Nothing so far has worked. When the problem first happened, it seemed to only happen in Chrome. Google voice calling out worked fine in safari, for about a day or so. Now I cannot call out from any browser. I can, however receive calls, and make calls within the video hangout.
I can be contacted directly if questions at gary at couplewise dot followed by the usual extensin

You can only suspend service for 3 months at a time (with or without payment) and only twice a year.

I got my iPhone 6 plus less than a week ago. Now it randomly goes from getting a good cell signal to telling me there is No SIM installed. Did I get a defective phone? I ordered straight from Verizon.

I got my iphone 6 plus less than a week ago. I ordered from Verizon. My phone is now randomly going from having a good cell signal to giving me a message No SIM. I was able to make calls, now when I get this message, I can't connect to cell service, which defeats the point of having a cell phone! The phone is brand new and has not been dropped, damaged, or otherwise mishandled. Did I get a defective phone or what?

Hi! I got in touch with AppleCare last evening finally. They helped me clear the data blockage or whatever. It sounds like this is an issue they are aware of, because they said the phone was not defective. However, it happened again today and it took several times of me doing the resetting of the network and hard staring the phone before the problem cleared. It is just frustrating because it is hard to go without cell service for long periods of time. And no, I have not done anything with the SIM card. I don't know what it is or how it would be accessed on an iPhone! This might be something Verizon wants to take a closer look at with Apple.
Thank you for the follow up. I will let you know if the problem continues.
Angela Haseman
Sent from my iPhone

HT201365 Hello, someone stole my sons IPhone today in his gym class. I have the find my iphone app on my phone BUT he is not a listed device. I went into his itunes account and downloaded the app under his account. Now I just need to figure out how to use

Hello, someone stole my sons IPhone today in his gym class. I have the "find my iphone app" on my phone BUT he is not a listed device. I went into his itunes account and downloaded the "find my iphone app" app under his account. When I try to log into "find my iphone" under his name on my device I get an error msg involving icloud......he is MUCH better at this stuff then I am BUT he is in school and now I need to figure out how to use the "find my iphone app". PLEASE HELP

It doesn't matter whick account you use to download the app.
You have to sign into the app (or iCloud.com from a web browser on your computer) with his Apple ID & password.
Find My iPhone will only work if it was enabled in the iCloud settings on the device and it was powered on with a connection to the internet

Why does Verizon charge me $30 to buy a new phone and renew my two year plan?

Why does Verizon charge me $30 to buy a new phone and renew my two year plan? That seems counter-intelligent in a day where other carriers are begging for my business. I've been a customer for 10 years but am considering switching on principle.

LRVassar wrote:
Ann154
Just because "other people do it," doesn't make it right.
rcschnoor
I'm sending my bill in exchange for a provided service. The activation fee is garbage, and IMO, if smaller carriers can live without it (because they are), Verizon doesn't need to charge it. Frankly, I'm tired of people settling because "The fee isn't going away." If you agree with it, so be it, but you're the minority.
You are correct, just because other people do it, doesn't make it right. It also "doesn't make it wrong".
Verizon has chosen a price they charge for providing a service. Part of that price is an "upgrade" fee if you choose to purchase a phone at a ~$400 discount. ALL this is doing is lowering the amount of discount on the phone. It is, however, the price Verizon has set to provide their service. You are paying it in exchange for that provided service. You may not agree with it, that is your choice and are free to go elsewhere. If you are in the position to pay this "upgrade" fee, you are NOT under contract and are free to change without penalty. Your choice. If you pay it, you have made your choice.
Yes, other "smaller carriers" can live without it because they are forced to, not because they "want" to or because it is "right". They have to have some sort of incentive to attract customers. The bigger carriers do this by providing a larger footprint for their service. Smaller carriers cannot do so and have to resort to other methods. Lower price is one of those. There are trade-offs in life. Choose your trade-offs. I prefer to pay a slightly higher price for more reliable service. I have been with several providers in the past, Verizon provides me the most reliable service of those I have tried.

While downloading the latest IOS update to my iPhone 4, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

I changed my Apple ID two weeks ago and I Accidently forgot to sign out of my iCloud on my iPhone 5C. now it wont let me change the iCloud ID to match my new Apple ID. How do I change my iCloud ID even though it is asking for the old ID?

I changed my Apple ID two weeks ago and I accidently forgot to sign out of my iCloud on my iPhone 5C. Now it wont let me change the iCloud ID to match my new Apple ID. How do I change my iCloud ID even though it is asking for the old ID?

If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I bought an Apple I-Phone-6 in Canada 4 weeks ago and this week I got promoted to a job in Paris France. Does my I-phone6 will be compatible with local France network or do I have to buy one there ?

I bought an Apple I-Phone-6 in Canada 4 weeks ago and this week I got promoted to a job in Paris France. Does my I-phone6 will be compatible with local France network or do I have to buy one there ?

You would be better off to sell your current iPhone while still in Canada and
get a new one in France. Your current Canadian iPhone will not work on 4G/LTE
in France, and your warranty will be only valid in Canada.

Yea it's a debit card but I've always used one... I've just bought a new iPad and phone and had sim prob with phone

Yea it's a debit card but I've always used one... I've just bought a new iPad and phone and had sim prob with phone...

I cannot pay for anything from itunes, I get a message saying I need to verify my account details... I continue to do so but I get a message say my payment method has been denied... I have tried several other cards all containing cash but none of those work....??? I have contacted my bank to see if any problems on their end but none....???

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have tried to clear out the iMessage settings I had put in, and I've tried to adjust the Accounts to not include notes to synch. But, Notes will not stop. It opens a new note, and even if you ignore it, it assumes preference every 5 seconds, and the Mac is impossible to use.

Do you have any Boot Camp or other secondary partitions set up on your system? If so then try running a disk verification routine (chkdsk, etc.) in Windows to repair the disk. While I've not heard of it happening recently, in the past errors in these partitions have resulted in stubborn ghost files appearing in OS X.

I have tried to update IOS 5.1 in my Iphone 4 and unfortunately I got an error message and phone is stucked at restore point. It is not coming back to normal mode and is not able to detect my phone in iTunes. Please help me how to recover my Iphone IOS

I have tried to update IOS 5.1 in my Iphone 4 and unfortunately I got an error message and phone is stucked at restore point. It is not coming back to normal mode and is not able to detect my phone in iTunes. Please help me how to recover my Iphone IOS, unfortunately I don't have my iphone backup too.

we have a same problem

I got a new phone and phone number two weeks ago, I like to iMessage on my macbook pro but none of my new conversations show up, I went into the preferences to change the settings so only conversations from my new number show up, but there is no change.

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