I got a virus on my computer and had to wipe it clean. I need to reinstall photoshop. I have a membership that I pay $9.99 a month to use it. How do I re-install?
I got a virus on my computer and had to wipe it clean. I need to reinstall photoshop. I have a membership that I pay $9.99 a month to use it. How do I re-install?
Install it the same way you did originally. Download the Cloud manager, sign in, and install the application.
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I got a virus on my computer and it deleted all of my personal files is there a way to push my music back to itunes? i tried to sync but it only moved a small amount of my music.
The music sync is one way - computer to ipod. The exception is itunes purchases. Without syncing: File>Transfer Purchases.
It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back. -
I got a virus on my PC and had to reinstall I-tunes.Now I can't add anymore
I got a virus on my PC and had to reinstall I-tunes. Now I can't add any new songs onto my I-Pod Nano. After wiping the PC clean and downloading the I-Tunes again, it recognises my i-pod but the library is empty in the i-tunes player, but the songs are still on the ipod itself. I can add songs to the library but if I sync it, the songs are not added to the i-pod. However, for some reason, it will let me update the podcasts that I had already previously added to the ipod, does this help explain it a bit better
I'm having the same problem and cannot find help. Please let me know if you figure it out.
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My current laptop is about three years old and got a virus. Had to wipe it clean. Now my Ipod Touch-2nd generation is not recognizing it as the primary original computer and says it is registered on another computer. What can I do to safeguard my library of songs on the Ipodtouch. Any suggestions?
Syncing to a new iTunes library or computer will erase your iPod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device -
giot a vorus and cannot get itunes to recognize my device now even after reinstalling program
The music sync is one way - computer to ipod. The exception is itunes purchases. Without syncing: File>Transfer Purchases.
It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back. -
My computer got a virus and we had to wipe it clean, I need to re-install photoshop CS5
Where do I go to download it again? Or does Adobe need to send me a link?
Download from Download CS5 products
Install then enter your serial number. -
how do i transfer all my music, even non purchased ones, back onto itunes
To transfer purchased music
http://support.apple.com/kb/ht1848
For non-purchased you will need a 3rd party program
Example http://www.copytrans.net/ -
My Internet company sent me a notification saying I had a "BOT" virus on my computer and that they would shut down my internet access. They given 28 hours to remove this virus. How Can I remove this thing!?
Flashback is only one possibility. See About the Flashback malware for information about it and how to get rid of it.
Unfortunately, these kinds of problems can happen for a variety of other reasons. There's very little malware that actually can cause a Mac to become part of a botnet. You could have an infected Windows PC on your network. (Perhaps because of a visitor or because you're using an open, unencrypted wireless network and have a "squatter.") Or it could be false positives.
If you do all the checks mentioned on my Flashback page and still can't find any infection, you need to lock down your wireless network (change the security to WPA2 with a strong password) and check out any Windows machines that are on your network.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?
You can activate your software on two computers. If you need to install it on a third machine (because one of the first two crashed), then you need to https://helpx.adobe.com/contact.html to reset your activation count.
If you just want to reinstall it on one of the first two machines, then just reinstall and re-activate it with your serial number. -
I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?
Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.
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My computer is infected with Adware. I deleted Adobe Reader thinking it might have the adware in it. Since the problem started the same day as Adobe Reader was installed. Reader wasn't the problem. So how do I get Reader reinstalled?
And if anyone knows how to delete WebProtect ads, please let me know. It's actually getting worse.
FrostedinSilverHi frostedinsilver,
I'm sorry to hear that. What a hassle.
You can download Reader from www.adobe.com/products/reader.html.
Best,
Sara -
I have copied over my music files to a new computer and the music shows on itunes but wont play. When I track where the song is located it is reading the wrong information. How do I change this as Edit>Preferences has the right location?
Select one of the tracks with a broken link, press ctrl-i to Get Info. Say No when iTunes asks if you would like to locate the track, then look at the Summary tab for the location expects to find the file in.
Now try to locate the file in question. The two locations should give a clue as to what to do next.
Here is an example with a file I've deliberately moved from the new layout to the old pre-iTunes 9 layout.
This means iTunes is expecting to find the file at:
D:\iTunes\iTunes Media\Music\a-ha\Take On Me\01 Take On Me.mp3
but it isn't there because I've moved it to:
D:\iTunes\iTunes Media\a-ha\Take On Me\01 Take On Me.mp3
which is where it would have lived back in iTunes 8 (though the media folder would have been called iTunes Music back then as well).
If you can provide the expected and actual locations of a broken track I should be able to suggest the easiest way to resolve things.
tt2 -
I have an iMac that I am running OSX 10.8.3 on. I keep trying to install 10.8.4 but it will not install. I tried updating and installing several times and it restarts the computer but it will not install the software. My machine is about 8 months old so, it's in the newish range. HELP!
Sometimes the App Store version doesn't work correctly. In this case, install 10.8.4 with the Combo version > http://support.apple.com/kb/DL1659?viewlocale=en_US&locale=en_US
The Combo installer is the safest way to update OS X, and it allows you to update more than one computer with a single download -
I had to restore my computer and had to reinstall itunes. Now when I try to open itunes I get a message saying it is a new version than my itunes library. How do I fix this?
Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
Hi, I have recently got myself a second hand computer MAC OS X Version 10.4.11,Processor 800 MHz PowerPC G4. Have only used windows before. Unfortunately I managed to uninstall Adobe but now can't seem to reinstall as this an older computer and is not compatible with the new versions. Sorry to sound thick but really have never used Apple before. Would really appreciate any help at all. Thanks..
Windows or apple it makes no difference, if you don't have the install discs you can't install.
Did you buy the machine with Adobe (you don't say what adobe program you're talking about) installed? If so the vendor should have given you the discs or else it's technically a pirated copy. If you're talking about acrobat (which is free) then you should be able to find older versions on the adobe site.
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