I got on my IPad and safari told me I had a virus and had to call this toll free number. Is this the real deal or scam
I got on my iPad and this popped up when I went onto safari, is this the real deal or a scam? And how do I get rid of it if it's a Scam?
See A Browser Pop-up has Taken Over Safari.
(Note that I am affiliated with that site, and some pages contain ads).
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I went on this website to watch soccer and then this pop up jumps up and blocks me from doing my stuff. it tells me to call this toll free number cause the mac detected suspicious activity. should i call it or bring it to apple so they can check up on it?
Force quit Safari, and then relaunch it with the Shift key held down. If that doesn’t work, disconnect the computer from the Internet.
You don’t need to take the computer to Apple to resolve this, and shouldn’t call the number under any circumstances; it’s a scam.
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I have a macbook pro with OSX 10.9.3 and Safari 7.0.4. How do I remove BING FROM SEARCHING when i type something into the search bar
See below if the search engine setting was changed without your knowledge and you can't change it back.
You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there may (or may not) be an application named "Genieo". Genieo may be partially installed even if this item is absent. If it's present, select it and open the Finder Info window. If it shows that theVersion is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you didn't find the Genieo application, or if you couldn't complete Step 1 for any reason, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the perpetrator of the scam sometimes shows up under the name "Genieo support." He will tell you to run the provided uninstaller. As he knows and intends, the uninstaller does not completely remove the malware. -
my computer had a virus and got scrubbed. So now my iTunes songs are on my iPhone4 but I can't get them all back on my iTunes account. Anybody know what I should do? I see 124 songs on my itunes account and 1123 on my iphone. Really would hate to lose them
Here are the options that you have to transfer music. http://support.apple.com/kb/ht4527 I wish you luck!
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iPhone 4S wifi is gray and will not find any networks or move. I have hard reset network reset and safari reset. All other devices in my house connect to wifi. Any suggestions other than the 3 that do not work.
iPhone 4S wifi is gray and will not find any networks or move. I have hard reset network reset and safari reset. All other devices in my house connect to wifi. Any suggestions other than the 3 that do not work.
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i have a slightly out of date imac G5 , i went to apple store and was told i could updrade from os x 10.5 to 10.6, so i have this on delivery to me, now im being told my mac isnt capable of supporting 10.6... have i wasted my money
it just says 2GHz power pc G5
i hope the apple store online do refunds.....
also now my iphone 5 will have to remain music-less as i cannot install the latest version of itunes...
wonder why the man in the apple store didnt ask me this when i said i had a G5 .. he just said if you have 10.5.8 you can install 10.6 -
Phishing warning on Safari with toll free number to call
I was using google on Safari and suddenly I got a warning window saying that I was redirected to possible phishing site that would compromise my computer. and the window included a toll-free number to call (which I did not call). I quit Safari, came back on and I still got the phishing warning.
What do I do now?Quit Safari and relaunch it while holding down the shift key. This will close previously opened windows.
Clear the cache under the Safari menu. -
Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.
I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?
Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help? -
Anyone have problems with safari browser getting hijacked to "search" browser. Also then took me to page with this alert "
Suspicious Activity Found On Your Computer, Due to Pop-Up Advertisement Windows and Invasive Links.
Please Contact Certified Live Technicians 1-888-893-2451 (Toll Free)" How do I get this to stop.Force quit Safari and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
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my laptop had a virus and I am trying to sync my IPHONE 4 to my desktop, how can I sync my phone without losing all my music, apps and contacts?
You are talking about the menu bar of Itunes, right?
Yes. With iTunes open the menu bar is at the top of your screen.
where exactly is the Store/synck you iphone option?
After you authorize the computer connect your iPhone then follow the instructions here > iOS: How to transfer or sync content to your computer
When you are done transferring the data to the desktop, right or control click the iPhone under Devices left side of the iTunes window then click Back Up.
That way you will have a backup just in case you need to restore your iPhone. -
What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear
You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.
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Question
My computer had a virus and had to be cleaned, but I had my Mozilla bookmarks in a Word file now located on my Desktop. I have spent hours trying to drag those bookmarks to the new Mozilla. There should be an easy way to do this. Can you tell me how in simple straightforward steps? Thanks.If the Word file is a document file type (.doc), you may be able to save it as a .html file, then import that .html file into Firefox.
In Word, open the .doc file containing the Bookmarks,
*click File > Save As,
*in the "Save in" box, choose a Folder or location on your hard drive to save the file where you can find it later,
*in the "Save type as" box choose ".html",
*in the "Filename box" enter "bookmarks.html" (without the quotation marks),
*click "Save"
Then follow the-edmeister's instruction in Firefox:
*Bookmarks > Organize Bookmarks -> Import & Backup - Import HTML... = from an HTML file
*See: http://support.mozilla.com/en-US/kb/Importing%20Bookmarks%20from%20an%20HTML%20File -
i have a license for all adobe files but recently i had a virus and all my files were deleted.Now when i want to have them back with my redemption code it says that i cannot use it anymore.But my license is not expired.How do i get my files back??
Your redemption code was used to acquire an activation code. The activation code is what you need to use when you want to reinstall/enable the software again. Check your Adobe account online to see if the number(s) can be found there.
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my original computer had a virus and is no longer available. i have a new computer and would to sync my iphone and upgrade my operating system. how do i do that without losing all of my information on my iphone?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
For music you cannot download you will need a third-party utility such as Phone to Mac - Pod to Mac or Phone to PC. -
Is a toll-free number mandatory for simultaneous VOIP and teleconferencing? How do we get a number, we're an academic institution?
page is here
http://ca.blackberry.com/support/tablets/playbook/contact-support.html
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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SIM Free BlackBerry Unlocking FAQ
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