I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?
I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?
Hi sofia124,
Welcome to the Apple Support Communities!
It sounds like you may have either set the iPhone up as a new iPhone or restored from a backup that didn’t have your messages on it. If you do have either an iCloud or iTunes backup that you believe has your messages saved, you can restore from that backup to recover your information. Please use the attached article as a reference for restoring from a backup.
Back up and restore your iOS device with iCloud or iTunes
Have a great day,
Joe
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