I had Adobe CS3 products on my Macbook Pro. How do I prove this to get the Creative Cloud $29.99 membership price on my new iMac?
I had Adobe CS3 products on my Macbook Pro. How do I prove this to get the Creative Cloud Complete $29.99 membership price on my new iMac?
https://www.adobe.com/account.html for your Adobe orders page to find your old serial number
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i have an iphone and i took notes on it today and i want it to appear on my macbook pro. how do i do this. i think the phone is under a yahoo account and my computer is under something else. how do i log out of the yahoo acct and into the other.
Create a new user account on the computer that he can log in to.
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Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
I got a new 25" LG ultra wide monitor and would love to use it with my macbook pro Late 2011. I can't get the resolution to the recommended 2560x1080. Can anyone help?
I found a similar question on Amazon: http://www.amazon.com/2560x1080-resolution-macbook-resolution-option-/forum/Fx15 6DUSW1J104N/Tx14L2NHT4Y3F8K/1/ref=cm_cd_ql_tlc_al?_encoding=UTF8&asin=B00JM99DIU
It looks like you may need a mini-displayport to Displayport cable. You can also try holding the option key while clicking on "scaled" to see if the option you need comes up.
~Lyssa -
My macbook pro mid 2012 will not start up. I was running bitdefender and when I went to see if it was done, I had the apple logo and the loading (winding circle) on the screen. I can not get out of this. I used my back up external drive and it did nothing. It did light up.
samnleosgpa,
you may have faulty RAM. Are you able to boot into your MacBook Pro’s Apple Hardware Test (“AHT”)? If so, try running it to see if it can detect a problem. If you’re not able to run its AHT, and you’ve upgraded your MacBook Pro’s RAM before, try reïnstalling its original RAM and see if you can get past the “-6002F” error code. If you aren’t able to run its AHT, and you haven’t upgraded its RAM or you no longer have its original RAM, then I’d recommend that you make an appointment at your nearest Apple store to have them diagnose the problem. -
Sorry if this is a repeat but I have a bunch of movies on an external hard drive I used to play on my Dell---they are all in avi format---how can I play them on my MacBook Pro?
Download this:
http://www.divx.com/en/software/mac
Ciao. -
I have a new computer. My old Mac had my playlist synced to an external hard drive. (I have an IPod Classic) The playlists will not come up in ITunes now. As I recall, I had to do something with properties but that is all I remember. Does anyone have any suggestions on how to syn the library playlists tofrom the external hard drive to the computer? Thank you
chevalierdurufle wrote:
My itunes library used to be on a PC - but shortly before the PC went to PC heaven I transferred the library onto an external hard drive
You mean you transferred the media, not the library...
Now I have a laptop - but I can't get itunes to pick up the library location
The library location is in your /Music/ oflder.
Your media files (not yet in your new iTunes library ) is on the external drive.
I have changed in advance preferences, but the library does not display.
Because you have not yet added anything to your library.
Quit iTunes.
On the external, create a new folder named My iTunes library (or something).
Hold Shift and launch iTunes.
Select Choose library... and select My iTunes library on the external.
Go into Windows Explorer and move all the media files on the external into /My iTunes Llibrary/iTunes media/Automatically add to iTunes/ folder. -
Restore factory settings on macbook pro, how do i do this...?
Reset factory settings on macbook pro...? How
Hi Jai campion,
Welcome to the Support Communities!
Reset factory settings usually means to completely erase the computer and refresh the operating system. What version of the operating system do you have?
Here a detailed explanation of the process for Snow Leopard:
Mac OS X v10.6 Snow Leopard: How to Erase and Install
http://support.apple.com/kb/ht3910
Mavericks is the latest version of the Mac OS X:
OS X Mavericks: Erase and reinstall OS X
http://support.apple.com/kb/PH14243
Cheers,
- Judy -
I want to have same iTunes account on 2 different users name on single macbook pro how do i do this
I would like to set up 2 user accounts on my macbook pro so that my girlfriend and I can both have our own email accounts however, I want to have access to my itunes account and libary from both user profiles is this possible? If so how do I set it up. both our itunes use the same Itunes account as well as our Ipad.
Here are the answers to your questions:
1. Go to System Preferences>Users & Groups>Click on the plus sign on the lower left to add an account
2. Move your iTunes libary to the Shared folder which is located at Hard drive>Users>Shared
3. Point iTunes to the new location with iTunes Preferences>Advanced>Change media location
Hope this helps. If you need more information about iTunes, you might want to post your questions at the iTunes forum. -
I don't want to receive email on both my MacBook Pro AND iPAD. Once getting my email is enough!
Hi Aerobuf,
If your mail provider supports the older POP mail protocol, you may be able to configure your Mac and your iPad to remove fetched messages from the server so that they only reside on the device that initially receivied them, as outlined in the following article:
Using a POP account with more than one device
Note: If configured this way, you will not be able to see a mail on one device if it has already been received by the other.
Regards,
- Brenden -
I am moving my US iMac and macbook pro to Ireland. Where can I get the right power cords
I am moving to Ireland. I have several mac products. I have 2 iMac, and 3 laptops, plus all the other "fun" apple stuff. Apple TV, iPad, iPods, phones)
I need to get a power supply for both the iMacs and MacBooks. Any suggestions, I can't seem to find them on line at the apple website.Irelandbound wrote:
thank you, I have the adaptors so glad that would work. I just heard adaptors burn out often. So Just thought for my main iMac computer, a plug would be best. I will get one once I move.
Any other suggestions or things I should know about apple products in Ireland. I know there are no Apple stores there.
An adaptor doesn't burn out. It merely serves as a means to connect the power prongs on your device to the power supply.
I believe you are thinking of a transformer, which you do not need. A transformer converts one voltage to another.
You don't need to do that as the power supply of modern electronics can take almost any worldwide voltage.
Look at the label on the device. It should indicate the input power acceptable of 100-240 VAC, 50-60 Hz.
Additionally, I found the adapters cheaper in the UK than I found them in the US. They were available in most supermarket chains. I wasn't in Ireland, so I can't say one way or the other.
If you have something that doesn't have that input power spec, it would require a transformer.
On other items like electric clocks or things with motors, you can connect them up to a transformer and the voltage will be correct, but the frequency may not. For clocks, that will cause them to not keep time well. For motors, they will burn out. -
I have been using this on my iPod touch and my iPod Classic and they have worked fine without any of these problems. But when I connected it to my Mac it took a couple of trys to play it and now it sounds choppy eve though I sit right beside it, it also like i said above changes the pitch of the songs that i play.
whatwasit wrote:
I guess the question is who else has had this problem, and is their a solution other than power cycling the iPhone?
I gwet the same problem wit my pair, especailly when I'm running. If the phone is in my pocket it can cut out quite frequently during my runs.
To be honest I get this with my 3GS and I got it with another headset on my 3. iOS4.0.1 hasn't fixed it for me either
I'd assumed it was a problem with the location in my pocket. I can have it on my desk at work and walk into anotehr room 30 or 40ft away with no problems with my headphones so it does seem odd it can't cope with going through my body at 2 to 3ft.
I've just always lived with it, but glad to hear you think it could be a s/w glitch as that gives me hope -
please respond
It doesn't appear so. :-(
If either of your parents works for a school, or you have a sibling in college or accepted to college, they would qualify for the discount:
Apple offers special education pricing on Apple computers, software and select third party products to college students, parents buying for a college student, or teachers, homeschool teachers, administrators and staff of all grade levels. Students who have been accepted to college are also eligible.
K12 - Any employee of a public or private K-12 institution in the United States is eligible, including homeschool teachers. In addition, school board members who are currently serving as elected or appointed members are eligible. PTA or PTO executives currently serving as elected or appointed officers are eligible. -
Can I just delete songs or do I need to save them on an external hard-drive?
Hi,
Make and keep a backup of your iTunes library, and only stream from the cloud.
Jim
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