I had an older version of Firefox on older Mac OS 10.3.9. Tried to update. Crashed the Mac. Lost things saved on my desktop and Firefox that I had benn using for years is gone. Is there an older version I can reinstall?

Hello kc9agz,
Thank you for contacting Mozilla Support. Did you back up your bookmarks before you moved to the new computer? You can find more information about backing up and restoring bookmarks in this article.
[[Restore bookmarks from backup or move them to another computer]]
Please let us know if this solves your issue.
Cheers,
Patrick

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I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. Help.

I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. What happened and how do I get my mac to rerecognize the device?!?!?

Hi,
Check Finder>Preferences>Sidebar, is it checked there to show external drives?

I'm working with a Mac, with 10.10.2 system. My Audition program has been working fine for years now. But, there is a problem I can't solve. All my markers on a given piece of audio allows me to left click to highlight the time signature until my audio

I'm working with a Mac, with 10.10.2 system. My Audition program has been working fine for years now. But, there is a problem I can't solve. All my markers on a given piece of audio allows me to left click to highlight the time signature until my audio reaches the one hour point. From there on, the left click will not give me the drop down menu in order to copy and then paste into an Excel sheet I then have to submit for the proofing purposes. After the one hour mark, I can only control/c in order to highlight, then when I slide up to my Excel sheet, I'm able to right click and paste. Why is the program not, all of a su allowing me to left cllick the mouse and have a drop down menu give me the option to "copy, " as it does for any time signature markers up to 1:00:00.000?

Which version of Audition? With the latest version of Audition running on a Windows 7 machine I can't get a dropdown menu at all when I left click on the time in Markers List. The only way to do it is with cntrl-c.

HT204053 Apple offered to install iCloud, and I allowed it. Yet when I try to sign in to iCloud using my Apple ID email and pswrd--an ID that I've been using for YEARS--I'm given the message, "This Apple ID is valid but is not an iCloud account." What is

To repeat my question, Apple offered to install iCloud, and I allowed it. Yet when I try to sign in to iCloud using my Apple ID email and pswrd--an ID that I've been using for YEARS--I'm given the message, "This Apple ID is valid but is not an iCloud account." What is going on?
Everywhere I search on Apple's Support site says to sign in to iCloud using your "Apple ID," which I did. I've had my iTunes account for years (even migrated from the old AOL account system). It's the standard email+password that everyone is supposed to use.
My main question is how can I have a valid Apple ID and not an iCloud account--if the two are supposed to be linked?
Thank you for any help you can give me!
tlj

I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
So I went online, thinking I needed a separate iCloud Apple ID, but it prompted me for my current Apple ID and gave me the message about my ID being "valid" but not an iCloud account," which, lol, was what it had asked me to do in order to create one. I checked, and at least one other user is having the same issue. I'll attempt to copy/paste the Support request url: https://discussions.apple.com/thread/4430653?tstart=0
Thank you for any help you can give.
Trish

I can no longer open my files that I have been using for years?

I can no longer open my documents that I have been using for years.
"Adobe Reader could not open xxxx.jpg because it is not a supported file type or ................."
Help.

Here are instructions for setting file associations for Windows 8. Again, you will need to know what program you have that opens .jpg files.
How to Associate File Types in Windows 8: 5 Steps (with Pictures)
Good luck.

Why isn't remember me working on sites that I have been using for years on my iPad but fine on my iPhone?

Why isn't remember me working on sites that I have been using for years on my iPad but fine on my iPhone?
Both have recently been updated with IOS7

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

What happens to an inactive apple account that has not been used for years

My aunt has not used her apple account for two years and she wishes to know if it is usable

wait so you mean that if i left my account unused for a number of years it will not delete itself ? cause in read in the terms and services that it does
ex
In addition, Apple may terminate your Account upon prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year; or (b) there is a general discontinuance or material modification to the Service or any part thereof. Any such termination or suspension shall be made by Apple in its sole discretion and Apple will not be responsible to you or any third party for any damages that may result or arise out of such termination or suspension of your Account and/or access to the Service, though it will refund pro rata any pre-paid fees or amounts.

MF does not allow a pop up to open anymore in a program that I have been using for years. Bing & others allow the pop up to open.

cont to question.................I would prefer to continue using MF if the problem can be fixed. This program is for my business & used regularly during the day.

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Server not recognizing same password that I've been using for years. What's the problem?

I entered the same password that I use for this particular email address in outlook and when I first set up Thunderbird and it work fine but when I went back to check my mail for this account in Thunderbird I get a password failed message now. I retype it several times and it keeps coming up failed.

http://kb.mozillazine.org/Password_rejected

Why are some web sites that i have been using for years now all the sudden changing themselves from Standards compliance mode to Quirks mode? How do I change them back to Standards compliance mode?

Like I will be checking on an account { page is fine} go to a different screen then go back.... This is the fun part. The page starts off normal then all the sudden it shrinks and moves to the right side of the page with out me touching anything. I have had this happen to me a few different times and could not seem to get the help I needed. I bring up another page, look at page info and it says Rendering mode - Standards compliance mode, but on the messed up page it says Quirks mode. How do I get it back to Standards compliance mode?

Good day ... As I leave California I am still very puzzled at how Yahoo can hijack my pages while on the internet ...? A friend of mine who lives here is also puzzled at how this is happening. I have taken screen grabs and would video it if that is possible ...? The screen grabs have the time taken on each grab, so one can see how fast this happens .. in a matter of seconds Yahoo jumps in with no relevance to my link I was trying to get to or the last hit or any thing stored in my history ... Is this possible ..? As I said I use a Macbook Pro 17", Os X 10.9.5, firefox 33.0.0 ..... Where is the fault ... Is my system compromised ..?
I am now in South Africa and the problem still exists ... Please see screen grabs that I took and uploaded before ... Please help as I like Firefox over Safari, and do not wish to change ....

3.3mhz iMac, just had Maverick installed and as I tried to upload Pix, the finder went into a wheel of death and since that point, have lost the ability to even type on ANY applicat would not come out of it.. did utilities and have no idea what to do next

Have a iMac 3.3 mhz, tried to upload pix to an app and Finder went into the wheel of death and would not come out.. When it "Got Lost" I also lost the ability to even type on the machine in ANY APPLICATION. Have run utilities, made repairs and still no typing/text. On Thurs or Friday (10/24 or 10/25) Maverick was installed so this may be a problem that it created. As it happens I didn't ask for Maverick. How do I fix the "Finder" on the machine if i can't even type on it??

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

When trying to update in the mac store I get notice that I have updates available for other accounts. I only have one account how do I fix it?

I saw Brett Terpstra's answer in his quickTip fixing the other account issue in the mac app store issue and followed those directions and still have this issue. I have only one apple ID and still can't update the basics such as Iphoto...

Hmmm, no other Apple devices?
Try Apple's Express Lane...
https://expresslane.apple.com/

TS4268 I recently lost an IPad mini before I could get all the icloud, etc. tracking set up. I recently received a notice that it is being used for facetime/imessage. Does anyone know how I could track the person now using my ipad mini?

I recently lost an IPad mini before I could get all the icloud, etc. tracking setup. I received a notice that it is being used for facetime and imessage - is there a way I can find out who is using my ipad mini?

Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Report Stolen iPad
http://www.stolenlostfound.org/report-stolen-ipad
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

I have Elements 12. It's an upgrade in most respects from the old CS2 I used for years. Except there is apparently no measuring tool. How can this be; is there a plug-in, or will Adobe fix the problem?

I have Elements 12. It's an upgrade in most respects from the old CS2 I used for years. Except there is apparently no measuring tool. How can this be; is there a plug-in, or will Adobe fix the problem? Anyone know a way around this glaring omission?

Hello again. When I said PSE 12 was an upgrade on CS2, I meant that simply from an informal point of view - and it is: it's better software in most respects. In expert mode, the features and functions are much the same as in the CS2 I had before, but enhanced and slicker. Less 16 bit colour depth and a few other things of course. Unfortunately, as it now transpires, the "few other things" has turned out to include the measuring feature.
Thanks for the work-around - only problem is ... to what Info Panel are you referring when using the line tool? I've looked around but can't see the line length being shown anywhere. Thanks in advance for any light you might be able to cast on it.
Incidentally, I upgraded my written-off Canon D5 MK II with a D6. To me it's an upgrade - it's a much better camera - though by the letter of the law, the strict upgrade path would be to a 5D MK III. One can use the word "upgrade" in this informal (but entirely meaningful) sense, I hope, without being sent to prison!!

HT5622 Hello - my wife and I use the same appleID (legacy of our first ipod) and now that we've gone to the cloud with multiple devices, is there a smart, easy way to either segregate the data in the iCloud to each of our respective devices or ?? Thx

Hello - my wife and I use the same appleID (legacy of our first ipod) and now that we've gone to the cloud with multiple devices, is there a smart, easy way to either segregate the data in the iCloud to each of our respective devices or ?? Thx in advance ...

Hello eagjdw
You can keep the one Apple ID for purchases and then create another one for a personal account for contacts and calendars. The article below will assist further
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I had an older version of Firefox on older Mac OS 10.3.9. Tried to update. Crashed the Mac. Lost things saved on my desktop and Firefox that I had benn using for years is gone. Is there an older version I can reinstall?

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