I had my unlocked iPhone 4 replaced by apple with a refirb and am pretty sure they've issued me with a locked phone. Has anyone else had this problem?

Hello all
I had my damaged unlocked iPhone 4 replaced by apple with a refirb model and am pretty sure they've issued me with a locked phone.
Has anyone else had this problem?
Is Apple aware that they are refirbing but not unlocking phones?
Cheers
Ty

It is entirely possible that the human you spoke with at Apple simply made a mistake. You do realize that humans make mistakes, correct?
Take the device back to the store along with any documents you have stating it is or is supposed to be unlocked and let them clear it up.
This all assumes the device was unlocked by the carrier and not some shady website or local electronics store.

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[[Image:FirefoxSafeMode|width=520]]
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[[Image:Safe Mode Fx 15 - Win]]
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Repair and replacement costs depend on your iPhone model and your AppleCare product coverage. Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee. Accidental damage isn't covered under the Apple One Year Limited Warranty.
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iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5
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Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Service Answer Center - iPhone

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