I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated
I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?
Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?
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HT202358 can't open my iPhoto it says i need the upgrader did that and it still won't open.
can't open my iPhoto it says i need the upgrader did that and it still won't open.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
Itunes updated and now it won't work. I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open. Says the itunes
library won't work with the older program. Please helpIt says it cannot removed the older version of iTunes.
Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.) -
My Lightroom stopped working at all. I unistalled the app and installled back a few times and it still won't open.
Are there any error messages? Mac or PC?
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Ive recently updated my mac to OS X 10.10 and now my CS5 illustrator and photoshop will not open... I uploaded the most recent Java and they still won't open. Please help
Mac,
Nothing shows up here?
https://www.adobe.com/account/my-products-services.html#
With CS5 you must have registered, hopefully under your present Adobe ID.
I am afraid the chat and phone support are off until the beginning of January.
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
iTunes won't launch on my MacBook Pro. The icon just bounces. I restarted my computer and it still won't open. Any suggestions?
Try redownloading it from:
http://www.apple.com/itunes/download
If you need further assistance on this thread, tell us the OS X version you are running on your MacBook Pro, and the iTunes version number. -
After updating my iPad 2 to ios7, my kindle cloud reader will not open. I've uninstalled and reinstalled the app but it still won't open.
I am experiencing the same thing. My Kindle cloud reader (icon/shortcut placed on my iPad screen) was working fine before I updated to ios7. I can go to Amazon's website and directly log into the cloud reader and it works fine, but when I make a copy/shortcut onto my iPad's screen (from Safari), and try to login, the login screen just sits there doing nothing. I can even put in a false username and password, hit enter, and the login screen just sits there. Knowing that Apple has made life as difficult as it can for Amazon/Kindle ( demanding outrageous fees for user to purchase books directly through the Kindle app), I wonder if the ios7 was designed to give kindle cloud readers trouble. Note, you could always login to the cloud reader directly from the amazon site, purchase the books, then use the actual kindle reader ( where thanks to Apple you can't purchase books) to read the books.
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FF 4.xx was working fine around 2pm est yesterday. Got home around 8pm est and it wouldn't open. upgraded to 5.0 and still won't open. Did a clean install, ran as admin, tried system restore, restored previous versions. Still won't open. Can't make a new profile as manager won't open either.
Look for a folder called "Adobe Premiere Pro Auto-Save". That's the default spot for backups (at least on OS X). May be in there. If you don't have something like that, then hmm indeed maybe you don't have the backups. I don't know how to fix your corrupt file necessarily... i'm just a user... tho maybe try copying your Project file and renaming the copy with an .xml extension and opening it in an XML or Text editor... Premiere files are essentially XML files and altho i don't know the details, it's possible you could just go thru that file and find out what's wrong, edit it, resave, rename to .pproj, and open.
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Recently I have not been able to open iTunes,I tried removing and reinstalling it but still won't open. I now get the message The file "iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Any suggestions on how to get iTunes to work again ?
Thanks
<Edited by Host>Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
I used Firefox yesterday morning and it worked fine. I went back to my computer yesterday afternoon and Firefox wouldn't open. I've tried everything. I even updated Firefox. But it still won't open. I have the Windows 7 operating system. Is there a compatibility issue? Internet Explorer works fine. But I prefer Firefox. Please let me know what I can do to fix the problem. Thanks.
Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile -
I've just updated to ios5 and downloaded icloud. I have had to change my password 3 times already because both my iphone and ipad say it's wrong. They jam and I have to turn them off to clear it.. Cloud is starting to turn into a fog for me.
The store thing might be a good option, although at the risk of sounding too doom-and-gloom, I imagine that stores will be mobbed with this type of thing.
And I am completely with you about the password consequences. The more password changes, the harder it is to remember them (maybe it's a "benign plot" to get people to create stronger passwords)
I regret "jumping on this" before they worked out the kinks. It feels very beta. -
After installing the new iTunes update (10.5, if that's the newest update)
when i try to open iTunes, an error message pops up that says
iTunes.exe - Entry Point Not Found
"The procedure entry point
kCMByteStreamNotification_AvailableLengthChanged could not be
located in the dynamic link library CoreMedia.dll."
When I click OK, another message pops up saying
"iTunes was not installed correctly. Please reinstall iTunes."
"Error 7 (Windows Error 127)
I tried reinstalling it several times and the same thing keeps happening.
WHAT DO I DO?!!!
Please help!
Thanks!Followed the steps in http://support.apple.com/kb/HT1925?viewlocale=en_US then downloaded and it worked.
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Is anyone else having issues with the most recent Facebook app update? I updated it on my iPad 2 yesterday, now it will not open app at all. I have restarted iPad, uninstalled app and reinstalled, several times and still it will not work! Any suggestions? I have also closed the append still no results!
I just started having this yesterday. It's only happened twice, but it's annoying. My wife texted me that she was coming home last night, and it showed up immediately on my iPod Touch but not my iPhone. I opened my iPhone and it soon updated. Worked fine after that. Then just a moment ago today my wife texted me and the same thing happened. I heard my iMac and iPod Touch receive the message but it didn't display on my phone until I opened the phone and it showed up again a little bit thereafter. I suppose I'll send Apple some feedback on this issue.
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Also There is no way I can check the settings or get to safe mode as it just hangs. Several other people have been having the same problem with it.
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