I had to perform a master reset on my HTC one, before doing so the phone was backed up using the backup assistant app. Now there is no restore button I can find to get my contacts back. How do I restore my contacts?

I had to perform a Master Reset on my HTC One while trying to work through an issue. This was done with a Verizon rep on the phone and we performed a backup using backup assistant. Now I am not able to restore my contacts because I do not have a "restore" soft button when I open the backup assistant app. How do I restore my contacts?

Have you updated the dreaded Backup Assistant program? I think you need to do this first before you can restore.
http://www.windowsphone.com/en-us/store/app/backup-assistant-plus/37643125-d0d8-4727-8e2d-1a18476d65c6
If you are using a Microsoft Account for HTC restore your stuff and get off the Backup Assistant and use Windows Phone's native backup, Learn about Windows Phone backup | Windows Phone How-to (United States) and you'll never have to go through this again

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I have Windows 7, and I am being told that it does not support the newest Ai Illustrator, Are there any other alternate routes I can take to get adobe illustrator and photoshop on my computer? Perhaps an earlier version? Thanks! ~

I have Windows 7, and I am being told that it does not support the newest Ai Illustrator, Are there any other alternate routes I can take to get adobe illustrator and photoshop on my computer? Perhaps an earlier version? Thanks! ~

houseofrest,
According to this page, you can use it for CC:
Adobe Illustrator CC for Mac, Windows, PC - Tech specs
Or you can buy CS6:
http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-illustrator.html

Two days before my iphone 5 battery was expand and display screen came out and now there has some gap between frame and display.so how it will happen and i already got before months.now i need to backup all the data to icloud before through out.

two days before my iphone 5 battery was expand and display screen came out and now there has some gap between frame and display.so how it will happen and i already got before months.now i need to backup all the data to icloud before through out.
https://www.dropbox.com/home/iphone
https://www.dropbox.com/home/iphonehttps://www.dropbox.com/home/iphone

Make an appointment at the genius bar of your local Apple Store. The phone has a 1 year warranty. If it's no longer under warranty, a replacement is $269.

My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay in store?

My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone

I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

I had to do a master reset on my iphone4, the only thing I cannot get back on my phone is my pics, I had them backed up to iCloud, how do I access them

I had to do a master reset on my iPhone4, I had everything backed up on iCloud first. The only thing I cannot figure out how to get back is my pics, how do I do that?

On the iPhone tap Settings > iCloud
Switch Photo Stream off then back on then restart the iPhone.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.

I had installed Adobe CS5 Master Collection on my PC about a year ago, the PC is now dead and i purchased a mac. i just wanted to know if i can download the Mac version and use that cereal number to activate the it? and if yes how and where do i go? wo

i had installed Adobe CS5 Master Collection on my PC about a year ago, the PC is now dead and i purchased a mac.
i just wanted to know if i can download the Mac version and use that cereal number to activate it? and if yes how and where do i go? would appreciate anyones help. Cheers Ron

i just wanted to know if i can download the Mac version and use that cereal number to activate it?
No.
Serial numbers are Mac only or Windows only. There is a platform swap process (from Mac to PC etc) but only for CS6.
As a CS5 owner, your choices are to either pay to upgrade to CS6 for Mac or join the Cloud.

I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I lost my Visual Voicemail when upgrading to iphone 5. New phone was set up from itunes backup of iphone4 but my Mac tells me there is an iCloud back up of my phone prior to this date. Will my Vis Voicemail be on this and can I get it on my new phone?

I see. Apple's documentation on what is included in the iCloud backup doesn't explicitly say that it contains voicemails, but that doesn't mean it does not. You would just have to try restoring the backup to find out.
To restore to your iCoud backup you have to start by erasing the phone. Go to Settings>General>Reset and tap Erase All Content and Settings. Then go through the setup screens on the phone and when given the option, choose Restore from iCloud backup. You will then sign into your iCloud account, accept the terms and conditions, then choose the backup you wish to restore from. To see an older backup, you may need to tap "Show older backups" (see image below). Be sure your phone is connected to wifi and your charger as this may take some time to finish.
If this does not recover your voicemails, you can check to see if you have an older iTunes backup that may contain them. Available backups are shown in iTunes Preferences>Devices on the Backups list.
If all else fails, you could try contacting your carrier. Voicemail is a carrier feature and they may have an archive you could access.

HT201269 How do I see the last time my phone was backed up?

My iphone has gone dark. I was planning on getting a new phone but I can't turn my old phone on to transfer data. How can I see the last time my phone was back up?

If you back up to iTunes, open iTunes on your computer. Go to Preferences (from the leftmost item in iTunes' menu bar), then choose "Devices". The backup time will be shown there.
If you back up to iCloud, you would be able to see it on your iPhone, but since you can't turn it on, I don't think there is another way to find it.

When I try to delete a song off my iphone by swiping right to left it doesnt delete, I even tried plugging the usb into my pc and deleting off itunes and i dont find an option to delete it, how can I?

When I try to delete a song off my iphone by swiping right to left it doesnt delete, I even tried plugging the usb into my pc and deleting off itunes and i dont find an option to delete it, how can I?

Here's what I did:
1. I synced my phone to iTunes and under the music tab, I selected sync only checked playlists. I made sure I had none of my playlists selected.
2. After syncing I ejected the phone, and checked my music app. There now was no music at all on my phone.
3. Synced it again to iTunes and synced music how I typically do. When it was finished, I checked for the unwanted song, and it was gone.
Maybe this will work for you as well.

HT1212 If I never synced to itunes and I restore the device. Will I lose unstored data? How can I check to see the last time my phone was backed up if I forgot the passcode to my phone?

If I never synced to itunes and I restore the device. Will I lose unstored data? How can I check to see the last time my phone was backed up if I forgot the passcode to my phone?

If you can't remember your passcode, you'll need to restore your phone. If you never synched to iTunes, all data on your phone will be erased. No way around this.

Hi how do I unistall the Adobe downlaod assistant from MacBook Pro? I've managed to unistall the Acrobat Pro and the Acrobat Pro Cloud but the assistant app doesnt give me this option (I'm suing Finder). Thanks

Hi how do I unistall the Adobe downlaod assistant from MacBook Pro? I've managed to unistall the Acrobat Pro and the Acrobat Pro Cloud but the assistant app doesnt give me this option (I'm suing Finder). Thanks

AMelie Eliabeth the Adobe Download Assistant can be dragged to your trash can. There is no separate uninstaller or any other application files to remove.

How do I reset the backup assistant PIN? I can not find my old one

This is a work phone, they bought me a new one and no ones knows the PIN for back up assistance

Thank you for reaching out to us, cplsargent. We can help with Backup Assistant. When you access the Backup Assistant application, as soon as it asks for your pin, there should be a link that asks if you have forgotten your pin. You may need to scroll the screen a bit down to see this link. This will provide the pin needed to recover your contacts. What phone are you using?

I broke my iphone screen and sent it to a local iphone screen fixer just before i updated my iphone to ISO5. then i had a passcode on my iphone before and when my phone came back i could not access it, becuase it was dissabled, HELP!?

i broke my iphone screen and sent it to a local iphone screen fixer just before i updated my iphone to ISO5. then i had a passcode on my iphone before and when my phone came back i could not access it, becuase it was dissabled so i cant put in my pass code and cant put it into itunes. HELP!?

Did you already try this? http://support.apple.com/kb/HT1212

I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures?

I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures? Is there anything I can do to get them back as my other phone has now been cleared. On my iCloud storage it still shows that my previous phone had all the info still?? I'm confused!

Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
See:
Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.
Or, you can find other apps in the app store that send camera roll photos to a service like Dropbox.
If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure".

Where are my contacts in the Backup Assistant for Droid X????

I have a Motorola Android X2. I want to edit and delete some of my contacts. I get the message that says I cannot from my phone, but have to use the backup assistant online. However, the only contacts that show up online are the contacts I've added after I got my phone. Why are my contracts that were transferred from my old phone not there? I've tried multiple syncing and still only have 9 contacts and of course, the ones I want to change or delete are old ones. I see that you can import contacts, but how do you get a file from the phone to import? Any help would be appreciated.

Did the contacts from old phone get transferred at the store? Sounds like the contacts that you are having isssues with is stored on phone or from a Facebook or Tweeter account. Maybe you can go to phone dialer and select the contact tab / menu / export to get files exported to a cvs file and then copy to pc and import into Google.
BA is known for issues with smartphones.

I had to perform a master reset on my HTC one, before doing so the phone was backed up using the backup assistant app. Now there is no restore button I can find to get my contacts back. How do I restore my contacts?

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