I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support

I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support to set up my new ID.

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

Similar Messages

  • I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    Check your junk or spam mail folder.  Also, if you established a rescue email, it could be going to that email address.  If all else fails:
    Contact applecare and ask for account security. 
    AppleCare US phone number: (800)-694-7466
    Contact Apple for support and service
    http://support.apple.com/kb/HE57

  • I'm trying to reset my password but I'm not receiving the authentication email. Help?!?

    As it says in the title. I only have one email address (which is also my Apple ID of course) so I'm certain that these emails aren't going to another address, just not arriving at all. Have tried multiple times.

    Hey mcrickster,
    Thanks for the question. It sounds like you are attempting to reset the password for your Apple ID. It may be possible that you have a rescue email address setup, and the password reset email is being sent to that address:
    When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If your issue persists, you may wish to contact our Account Security Team, as outlined in this resource:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • I set up my new Apple ID but I'm not getting the verification email

    I just set up a new Apple ID and it says to continue on, I'm suppose to get an email to verify the account. It's been more than 20 minutes and I still don't have the email.

    The following may help: If you didn't receive your verification or reset email - Apple Support

  • I have not received the verification email for my Apple ID watting frm last 4 days

    I have not received the verification email for my Apple ID watting frm last 4 days

    Try checking your spam or junk mail folders.
    Try logging into https://appleid.apple.com/
    Are you able to login or recover information using the forgot account link?

  • HT5570 I am not getting the verification email ... i changed from yahoo to a gmail for apple id...have sent it several times and I'm not receiving in gmail

    I am not getting the verification email ... i changed from yahoo to a gmail for apple id...have sent it several times and I'm not receiving in gmail

    Did you check your gmail account to see if it is working OK?
    Are you sure you didn't make a typo when you entered the gmail address as a change?

  • Why I do not get the verification email?

    I do everything you ask me but not up to my email verification message, if I can use face time and others but not the iCloud .... Because I happen? How I can fix it?
    I do not get the verification email from my account?

    Welcome to the Apple community.
    Look in your junk folder.

  • I am not receiving the verification email when trying to add an email account

    I am not receiving the verification email when trying to add an email account to facetime and iMessage. Is there something else I can do?

    Hi,
    I don't ever remember getting an email when Adding an account.
    Apple seems to verify it some other way (a self test to see if it is valid ? an actual email ?)
    I tried adding an older @mac.com account that is not a valid email (gained when MobileMe was the Apple service and the @Mac.com registration was used for iChat names).
    I then tried  to add a Yahoo one.
    This got past the first part and said an email has been sent.
    As you say this has never arrived.
    ( checked the web Site for Yahoo Mail as well as my Mail App.)
    In each case I also checked the Spam and Junk folders in both places.
    I then tried an iCloud ID.
    (FaceTime seems to treat the Original Apple ID and the iCloud issued email as separate IDs)
    I did not get and email (Although it said it was sent) I did get a Pop up for the FaceTime app asking if I wanted to add an email and a second for the actual email itself.  (It turned out it added an @me.com email also issued by iCloud before the @icloud.com was issued.
    This is much the way iMessages adds emails when you add the emails to  an iPhone, the Mac version gets pop ups.
    I recently had something similar in Messages that might be related.
    In Messages 7 (Mountain Lion) it seemed it could be any Apple ID that was used.
    In Messages 8 it seems this has to be an iCloud linked one.
    The @mac.com one I used above could not be added to iMessages either when I tried it about two months ago.
    It might be one I have removed the creating/Recovery email so that i could create another Apple ID.
    The name continues to work in Messages as an AIM valid screen name but I could not add it as the iMessages account and got sent to iCloud to "register" it but ran into problems that I have not sorted out yet.
    EDIT.
    Checked the Apple ID site and the @mac.com email I used has no linked Alternative/recovery email.
    8:29 pm      Sunday; March 9, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    Message was edited by: Ralph Johns (UK)

  • TS1702 I subscribed golf digest, but I could not download the magazine. Ipad reads"cannot update library anerror has occurred.

    I subscribed golf digest, but I could not download the magazine. Ipad reads“cannot update library anerror has occurred.

    Thanks for the quick response. No, I did not get any error messages or any terms-of-usage screen. The employee I told my problem to was not computer savvy either. She just suggested I move to different spots w/in the library to see if that would make a difference. It didn't. When I connected to the library WiFi it did change the Verizon 3G that is usually in the upper left corner to iPad with two to three emanating arcs. I may have to go to the library in the next town. I was able to connect to theirs in the past when I had to download something greater than 20 MB. Unless I really want it, I will probably not even try to download something more than 20 MB due to the hassle. Yeah, I may have been better off getting a normal desktop or laptop and getting WiFi at home. To do that now would mean having my iPad 2 and a desktop computer, which I feel is extravagant. (I know there are a lot of big spenders out there who got the iPad as additional gadget for fun. This is a rich country.) A Verizon rep told me I couldn't set up a WiFi router at home just using an iPad. So it seems like a person who just uses 3G is limited to surfing the net (not even much YouTube because it eats a lot of data) and using email. I read about an app that helps print wirelessly using 3G, but a reviewer said you had to be an engineer to get it done right. BTW, I like the Steelers. I'm old enough to remember Franco Harris and that blond guy whose name escapes me back in the '70s. Since I live in North Jersey I feel I have to support the Giants. But I know football about as well as computers.

  • Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

    Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97775)

  • TS4083 I delete an email on my iphone but it does not delete the same email on my laptop. Any suggestions to help?

    I delete an email on my iphone but it does not delete the same email on my laptop. Any suggestions to help?

    Yes,  There are actually 4 calendars listed under my iCloud account.  The listing on my iPhone is exactly like the listing on my iPad.  The iPad is updating but not the iPhone.  It's odd because the iPhone did work at one time so I'm assuming it some setting I've changed.  I have checked and double checked that the settings on both devices are the same.  Do you have any other ideas?
    Thanks for your help.

  • I'm trying to reset my iCloud password but I am not receiving the email to my Gmail account. What do I do?

    I'm trying to reset my iCloud password but I am not receiving the email to my Gmail account. What do I do?

    Make sure you check the spam/junk folder as well as the inbox.  If it isn't there, contact the Apple account security team for your country and for assistance: Apple ID: Contacting Apple for help with Apple ID account security.  If your country isn't listed, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

  • Hello there I do not have master card and I have now apple I'd but I could not continue the process in I tunes what could I do.....2 I am from Palestine and the country is not listed..? What could I do....thanks

    Hello there I do not have master card and I have now apple I'd but I could not continue the process in I tunes what could I do.....2 I am from Palestine and the country is not listed..? What could I do....thanks

    The reset link will show on your account if you have a rescue email address on it, if you only have alternate email addresses then it won't show.
    If the country where you and your iTunes account are isn't on this page (you need to be in a country to use its store) : http://support.apple.com/kb/HT5699
    then you can try contacting support via this page and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

  • I have a MacBook pro version 10.6.7 with snow leopard. After an scheduled software upgrade I could not open Quicken (It said it could not open the files). Now I can only open it if I have my external drive on. Can you help?

    I have a MacBook pro version 10.6.7 with snow leopard. After an scheduled software upgrade I could not open Quicken (It said it could not open the files). Now I can only open it if I have my external drive on. Can you help?
    All the information that I had input on Quicken is gone. I have to have the external hard drive that I use to back up to be able to use quicken now. It is as if it was erased from the laptop hardrive

    Try repairing permissions. My favorite way is with a utility called AppleJack. Info and download here. It's free. It only works when you boot in Single User Mode. When restarting or booting, hold down the Command key and S keys.
    You will get a very different startup screen that looks like the Terminal app has hijacked the screen. Just let the lines of text scroll by. When that happens you will get a text entry prompt. Type in "AppleJack" without the quotation marks.
    A DOS looking menu will appear. Choose 1 or d to run Disk Repair. If you get a message that Disk Repair found and corrected errors, run it again. Repeat until you get the "your disk appears to be ok" message. This rarely happens with my experience, though. This does the same thing as as booting from an external drive and running Disk Utility's repair. Only, no external drive is required!
    Next, choose 2 or p to repair disk permissions. This will take a little while. AppleJack warns that it will take up to an half hour to run repair permissions. It'n never taken more than about ten minutes for my MacBook Pro.
    As permissions are repaired, you will see each repair scroll on the screen. When done, the menu returns, choose q to quit. Then at the prompt, enter "exit" without the quotes. Your MacBook Pro should restart into Mac OS normally after this.
    Hope this helps.

  • I tried installing an update to QuickTime. An error occurred and it wouldn't install. I tried removing the QuickTime program, but a window appeared telling me that a fatal error  ccurred during installation and I could not remove the program.  Now what?

    I tried installing an update to QuickTime. An error occurred and it wouldn't install. I tried removing the QuickTime program, but a window appeared telling me that a fatal error  ccurred during installation and I could not remove the program.  Now what?

    I tried removing the QuickTime program, but a window appeared telling me that a fatal error  ccurred during installation and I could not remove the program.
    I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those symptoms.)
    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view options on the PC.
    1. Open My Computer from the desktop or Start menu.
    2. In the Tools menu, click Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in My Computer, open your C drive.
    Open the "Windows" folder.
    Open the "system32" folder.
    What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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