I had to uninstall my iTunes and now it won't reinstall, I just keep getting error messages
After the last iTunes update, I could no longer access iTunes on my Windows desktop computer. I tried to repair it, but kept getting error messages. I uninstalled iTunes and rebooted my computer and then reinstalled it. I got some kind of error message during installation (about an Apple mobile device) and I still keep getting the same error message: Runtime error. Program c:/Program Files (x86)/iTunes/iTunes.exe R6034, An application has made an attempt to load the C runtime library incorrectly. Please contact the applications support team for more information.
How do I get iTunes back on my computer so that I can use my files?
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
Similar Messages
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just installed PS 13 elements and loaded pictures into organizer. after using PS editor now organizer is not reloading. I keep getting error message saying organizer unexpectedly quit, do you want to reopen. When I click on it to reopen it doesn't and I get the same message again. I rebooted computer, still did it, I uninstalled and reinstalled the program and I am still getting the same error message. This is on Mac OS with yosemite. Any Ideas Please!!!
Thread 8:
0 libsystem_kernel.dylib 0x00007fff9219f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9219e64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff97716ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff97716858 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8e85533b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 9:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 com.adobe.CameraRaw 0x000000012122478b 0x120c28000 + 6277003
2 com.adobe.CameraRaw 0x00000001211ad48b 0x120c28000 + 5788811
3 com.adobe.CameraRaw 0x0000000120fad001 0x120c28000 + 3690497
4 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff9219f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9219e64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff97716ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff97716858 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff977ccef1 CFRunLoopRun + 97
6 com.adobe.ols.library 0x00000001235ebc86 OLSHTTPTransaction::Execute() + 4166
7 com.adobe.ols.library 0x00000001236174f9 OLSServiceTask::PerformMessageExchangeServerPOST(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 1849
8 com.adobe.ols.library 0x000000012360958a OLSServiceTask::PerformMessageExchangeServer(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 1834
9 com.adobe.ols.library 0x000000012361626c OLSServiceTask::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 1804
10 com.adobe.ols.library 0x00000001235c885c OLSClientSession::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 124
11 com.adobe.ols.library 0x00000001235c6921 OLSClientSession::ProcessMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 2593
12 com.adobe.ols.library 0x0000000123608d3a OLSServiceTask::ExecuteStateMessageExchangeServer() + 426
13 com.adobe.ols.library 0x00000001236010cc OLSServiceTask::ExecuteInternal() + 1196
14 com.adobe.ols.library 0x000000012361b22e OLSTask::Execute() + 350
15 com.adobe.ols.library 0x000000012361c874 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1300
16 com.adobe.ols.library 0x000000012361b454 OLSTaskThread::Run() + 36
17 com.adobe.ols.library 0x000000012363fd88 OLSThread::ThreadProc(void*) + 54
18 com.apple.CoreServices.CarbonCore 0x00007fff9c7108dc PrivateMPEntryPoint + 58
19 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
20 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
21 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff921a475a __sigwait + 10
1 com.adobe.ElementsOrganizer13 0x000000010dce1a84 0x10cc7e000 + 17185412
2 com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
3 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff9219f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9219e64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff97716ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff97716858 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8fcfac80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff90df190a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff921a43fa __select + 10
1 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 com.adobe.ElementsOrganizer13 0x000000010dce02fd 0x10cc7e000 + 17179389
2 com.adobe.ElementsOrganizer13 0x000000010cd34e19 0x10cc7e000 + 749081
3 com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
4 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 com.adobe.ElementsOrganizer13 0x000000010dce02fd 0x10cc7e000 + 17179389
2 com.adobe.ElementsOrganizer13 0x000000010cd34e19 0x10cc7e000 + 749081
3 com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
4 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 16:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8fb2ad2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00007fff99593aaa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x00007fff993828f4 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff921a4136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff974c1268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff974c11e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff974bf41d thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000000b0 rbx: 0x00006080000b4460 rcx: 0x00007fff52f7da08 rdx: 0x00007fff52f7d8c0
rdi: 0x00006080001d31a0 rsi: 0x0000000000000000 rbp: 0x00007fff52f7d860 rsp: 0x00007fff52f7d830
r8: 0x00007fff52f7d9d8 r9: 0x00007fff52f7d9a0 r10: 0x0000000000000000 r11: 0x0000000110825b90
r12: 0x00007fff52f7d9a0 r13: 0x00007fff52f7e0e8 r14: 0x00007fff52f7d8c0 r15: 0x00006080000b4460
rip: 0x0000000110825ba6 rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14 -
Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?
downloaded new version but I keep getting error message with download.
What does the error message say, andrea? (Precise text, please.) -
I had iphone 4 and now i have an iphone 4s. I had itunes on this pc and it worked fine with the 4. Now i keep getting error message 7 that it didn't install correctly. Help!!!!
I need my itunes now.Hello labnutt,
After reviewing your post, I have located an article that can help with errors in iTunes for Windows. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iTunes for Windows: "Error 7" message when opening iTunes - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I have just downloaded OS X Lion and everything is working apart from Safari. I get error message saying that Safari has quit unexpectedly. Internet connection appears fine. What's the problem?
Welcome to Apple Communities
http://www.reedcorner.net/understanding-upgrade-nightmares/ -
Error when updating itunes and now it won't reinstall
When i was updating there was an error, now i've had to uninstall and it won't install again saying it can't load the C drive library. Any ideas what to do?
thanksSolving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
I get this message "If you download past purchases with your Apple ID, you cannot autodownload or download past purchases with a different Apple ID for 90 days.
If I use my MobileMe login I have no purchases, so I am using my regular Apple ID. I used my MobileMe login when setting up iCloud because it wanted an email address.
Please explain.The same thing happened to me because I had an Apple ID that was not an email address under which I had made all my purchases and a me.com address that I initially used to set up my iCloud account. If you want to get all your purchases from the Cloud, then you need to do a couple of things: first, change the Apple ID that you purchased all your stuff under to be an email address. You can do that yourself by going to the page where you change your Apple ID. I think it's applied.apple.com but if that's not it, just search for "My Apple ID" in the search box on the support page. Sign in with your existing ID -- the one that is not an e-mail address -- and change it to an e-mail address. Be sure to remember this Apple ID. Then create your iCloud account using this Apple ID. You should be able to get all your stuff to download using this account.
The problem with this is now you will NOT have an iCloud account associated with your MobileMe account. If you're OK with that, you're good to go. I think you still have time to manually download all your stuff from MobileMe.
Apple phone support walked me through this, so if my instructions are confusing you can call them and get them to walk you through it too. It's a common problem. -
i've rebooted and deleted the acc and reinstated, still says the password is incorrect. i get mail but can't send. can anyone help please?
Hi LordBingington,
Welcome to the Apple Support Communities!
I understand that it can be frustrating when you can receive emails but cannot send them. In this situation, I would recommend using the information in the attached article to troubleshoot.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Best regards,
Joe -
Read the question!
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Need help
Ok make sure you have iTunes 11. Then connect iPod touch to computer then iTunes should pop up automatically. After it opens on the bottom left there should be a tab where it says your name and then iPod. For example (Johns iPod) click on that then it brings all your information of the iPod including restore and updating.
Dont worry -
i had to uninstall my itunes and now when i try to instll it again it gives me a message saying that an error occured before itunes could finish installing. Is there something wrong with the itunes? What do I do?
What is the exact error message you are receiving when trying to install iTunes?
B-rock -
itunes wouldn't download the new update, so i had to uninstall itunes, and now it won't install. why?
Hey megannnnn14,
Thanks for the question. I understand you are experiencing issues installing iTunes for Windows. The following article may help to resolve your issue:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I tried to update itunes and now it won't open, how do I fix it? Will uninstalling and reinstalling erase my library?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! HELP!
What is the exact error message you are receiving?
B-rock -
I had a balance in my itunes account of approximately $17.00. I had to reset my password and now it's gone. How do I get it back?
Hi Junebug2448,
Welcome to the Support Communities!
The article below will show you how to review your account and report any issues to the iTunes Store:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy
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