I have 5s and went to purchase a song from itunes and it froze at buy or cancel what can i do to fix this

went to purchase a song this morning and when i got confirm buy or cancel it froze thankfully phone work fine anywhere else just this app is froze how do i correct this?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

HT1386 purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

Do you have the right boxes checked to sync the music to your iPod?
iTunes: Syncing media content to iOS devices and iPod
Do they play in iTunes on the computer?
Have you successfully synced music form this iTunes library/computer before?

I've purchased 9 songs from iTunes and a week later I decided to factory reset my iMac. How do I get the songs back?

I've purchased 9 songs from iTunes and a week later I decided to factory reset my iMac. How do I get the songs back?

If for some reason you have failed to maintain a backup copy, not good, then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Support - Apple

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file.

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file. I locate the file and it's empty?!

Delete the file, then download again from the iTunes Store, Purchased section (in the Quick Links sidebar).

Every time I download a new app or update an old one it doesn't work. It gives an error message saying it is unable to download the application. I have 2 choices. Retry or done. Retry doesn't work so I press done. What can I do to fix this?

Every time I download a new app or update an old one it doesn't work. It gives an error message saying it is unable to download the application. I have 2 choices. Retry or done. Retry doesn't work so I press done. What can I do to fix this? Someone please help!

Try using Google's DNS instead of the one your IPS is providing.
- To change on the iPod go to Settings>wifi and change the DNS to 8.8.8.8
- For the computer see:
Public DNS — Google Developers
- Did anything happen to your router right before this started? Maybe the router is blocking the port used.

HT201272 I dont understand how I can purchase a song from itunes and it WILL not transfer to my iPhone? What is the purpose of paying for music in the first place? I have authorised my computer. I have authorised manual transfer. I can transfer every song

I've purchased music from iTunes and CANNOT drag to my iPhone...WHY? I have clicked manage myself and authorised my computer. What is the point of buying music if you cannot transfer from iTunes to an iPhone? I can happily transfer my CDs.????? I have the latest update on my iPhone and iTunes.

Media was moved via external hard disk, and I think I moved the iTunes Media folder after consolidating it.

I recently purchased a song from Itunes and it appeared in my library but won't play on my Iphone. I'd like to delete it from my Itunes and redownload it from my actual Iphone. How can I delete a song from my Iphone?

I just got a new computer so I can't get my Iphone to connect to it. I just want to use my actual Iphone to download songs from Itunes from now on but I already have this song downloaded to my computer so it's not playing on my phone. I want to delete it so should I sync my phone to the computer and delete it from Itunes on my computer then try to download it again on my phone?

http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/

I recently upgraded my iPod touch 5th gen to iOS 7.1, and now whenever I open up my gamecenter, the "friends" and "games" tab never stop loading, and it also won't log in when I play games that use gamecenter. What can I do to fix this issue?

I have already tried turning the power off and back on, holding the home and power button for ten seconds and shutting it off that way, and disconnecting from the wifi. None if those fixed the problem. However, resetting all of the settings did actually fix this issue, but then when I turn the ipod off and on again the issue is back. I don't want to have to keep resetting the settings on a daily basis, so what else can I do to fix this bug? Any help will be greatly appreciated. Thank you.

- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

TS3219 I have purchased new songs from iTunes and they are in my Library, however I cannot transfer or download the new songs to my iPod..I believe this is a new problem maybe since I downloaded the new Apple software update...HELP ?

I have recently upgraded the new Apple software and now when I purchased new songs they show up in my tunes library However, I cannot transfer or download them to my iPod shuffle...any help is appreciated..my son is having the same problem downloading to his iPhone 4.

From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

HT203167 I have purchased numerous songs from itunes and most of them are no longer in my library. A fwe of them I even re-purchased. I have 5 shared computers, but are still shared. However, some of the songs I purchased recently on this computer. SO NOT

Itunes use to be so easy, but now it's always so difficult and I can't find about 75% of my purchases.
I'm so done with Itunes! Anyone know how to get back my music?

Sure.
Open itunes store, click Purchased under Quick Links, and redownload them.

My laptop that i loaded my ipod onto when i bought it is not working, and i now have a mac, and recently purchased an album from itunes, but it won't load/ sync to my ipod. how do i fix this?

just bought an album from itunes but it won't sync to my ipod. i was using a PC but am now using a mac. Is there anything i can do?

iTunes & iPod Hints & Tips
iPod: Frequently Asked Questions

Java7 and Java6 will not work opening pogo games on firefox, but works perfectly for IE, what can I do to fix this issue?

Java will not work on the computer all of a sudden. Now when I go to open a Pogo game room up i get a Mozilla red lego piece in the corner saying "Some plug ins have been De-activated for your safety, in the box will be "Java (TM) platform SE 6 U". I have removed Java7 and reloaded it, after that not working found Java6 and loaded and reloaded it and it is not working.
Now after 3 minutes of the room not loading Pogo will give me the error message of
Java Not Found or Not Working
Explanation:
This error means Java (one of the technologies built into most browsers) is not working correctly on your browser.
You must have Java installed on your computer in order to run Pogo games, and it must be functioning properly. Either you don't have Java installed yet, or the Web browser you're currently using doesn't support Java or you have Java (or Javascript) disabled in your browser.
How to Fix the Problem:
Java is a free download that is required to play Pogo games. Not all computers come with Java pre-installed.
If you haven't played Pogo games before and are getting this error, you probably just need to install Java on your computer.
For instructions on installing Java for your operating system and browser click here.
If you believe Java might be installed but disabled for your browser, please be sure to enable the plugin for your browser. If you need help, click here.
If you already have Java installed and it is not disabled, your Java may be out-of-date or no longer working. In that case, your Java might need to be upgraded or reinstalled. If you need help, click here.
I have done the click here in last sentence and all it wants me to do is download Java7 which was the first reason it was not working.
Hopefully I have explained this well enough, from Mozilla this is what I get BUT if I go to Internet Explorer (which I HATE) the Java6 and Java7 work perfectly fine. So apparently the Java is downloaded correctly I just can not get it to play nicely with Mozilla and that is my main goal.
EA games help page has gone through it all with me and have proven over and over (after 1 hour sessions, 45 waits for them) Java is working on my computer perfectly with IE just not on Firefox and with the rural situation I have become dependent on Mozilla because of the no fiber optics here it has been my best and only source of successfully using the internet here in the far out part of the country.

Thank you so much, for once in my computer life I knew what the problem was, what caused it, why it was caused, what it did, what it made it do and most importantly how to fix it and to do it correctly and expeditiously. I can not Thank You all enough for all of the help! I also have Pogo mailed this to all on my friends list, where they have all learned as I have and have fixed theirs also. and the message is being spread. Thank You again, I just can not say it enough.

When i get off the internet and i think i am closing firefox and then try to open it up again it tells me firefox is still running and i need to turn it off or restart my computer before opening firefox again. what can i do to fix this

also on facebook alot of the buttons and photo don't show up unless you scroll the arrow over the place where the buttons are

Sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles.<br /><br />
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#*Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

TS1362 I purchased a song from iTunes...

I purchased a song from iTunes and it downloaded the song, but it only plays about half and then it ends. I have purchased the same song twice and it did it to both. Do I need to redownload it from iTunes?

This happened to me. What you need to do is move the song and any backups to the recycle bin. Then go to Itunes store and click 'Purchased' under Quick Links. Go to the song you want and there will be a cloud next to it. Click it and it will redownload. It should download the full song this time.
This happened to me yesterday when I bought a Volbeat album and again today when my brother bought a Rise Against album. I hope Apple fixes this. I just read about a question like this from back in 2007, so it's been going on for a while.

I have 5s and went to purchase a song from itunes and it froze at buy or cancel what can i do to fix this

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