I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Similar Messages

I have an Ipod Touch 4g. My computer broke. I have a new computer now. My problem is that my new computer itunes library does not recognise the content already on my ipod. Help please

I have an Ipod Touch 4G. My computer broke. I now have a new computer . I have NO access to old computer. The itunes on my new computer recognises by Ipod but not the music content already on my ipod. This means it does not show the content in the library on itunes any more. The content on my ipod is not purchased from itunes store. Can i get it to show up in the `new` library? Is this also preventing me from downloading new items into my ipod - as i can download new discs into the library, but they will not load into the ipod. Your help would be appreciated - cant bear another sleepless night. Thank you

I dont know how helpful this will be but here we go:
try syncing your ipod again
do you still have these cds? try reburning them to you library
restart itunes
restart the computer
hardware reset ipod touch
Heres how to do this
Hold down power and home button at the same time until the screen goes black, ignore the slide to power off arrow
Idevice will now restart on its own, this might take longer then when waking it from shut down
6. now try step 1 again
note: try any of these ideas they are not a set order of instructions

HT201210 I downloaded the latest update to itunes. I am now getting a message that my ipod is on recovery mode and needs to be restored. When I click to restore, it says it does not recognize the device.

I downloaded the latest version of itunes. I am now getting the message that my ipod is in recovery and needs to be restored. When I click to restore, it says it does not recognize this device. Now my ipod is frozen with an image of a cord and an arrow pointing toward the itunes icon. All was working fine before the download!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Since upgrading my Macbook pro with Yosemite, I have problem with my Xerox Work Centre 3045 - the printer works normally but it does not recognise the scanner, can you help with this?

Since upgrading my Mac book pro with Yosemite, I have problems with my Xerox Work Centre 3045 printer. The printer works normally but it does not recognise scanner, I can not scan anything. Can you help?

Open Disk Utility and select your hard drive, then Repair Permissions, it will probably return a very large number of errors, primarily printer and library errors, so run it a second time. Then restart the MacBook Pro. If it still will not scan, try using Image Capture from Finder > Applications and see if that will work. If not, contact Xerox about updated drivers.

I exported my settings from Illustrator CC. I then tried to import into Illustrator CC 2014. It says it does not recognise the file type ?!? What do I do to migrate my settings?

I have read through posts on this subject. I have looked as this to be the solution to have the same workspace that I had in the CC version, in the latest CC 2014 version. It hasn't worked.
I'm now sad =(

GR-Blitz,
You can see a few ways of doing it in this thread:
https://forums.adobe.com/message/6474423#6474423

I have plugged in my new iphone 5 to sync from backup but windows says it does not recognise the device or driver?? Help

How do I get my computer to accept the iphone 5 (device) and install the software needed to sync and back up?

Is your iTUnes up to date? I believe the iPhone 5 requires iTUnes 11.

I have recently purchased a used iPhone 4, when i plugged it into my pc a skull came up instead of the apple icon. My pc does not recognise the iPhone, I have tried everything that I can think of. Has anybody any ideas on how I can fix this?

I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple. The pc also does not recognise the iPhone. The phone was originally purchased in March of this year, so it is under 12 months old. Has anybody encountered this problem and or know how I can fix the phone? Thanks

You have apparently purchased a jailbroken phone. You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
http://support.apple.com/kb/ht1808

I am trying to register my iPhone 4S for mobile phone insurance but the website does not recognise the serial number. Has anyone experienced this?

I am trying to register my iPhone 4S for mobile phone insurance but the website does not recognise the serial number. Has anyone experienced this, and any idea how I can rectify the problem?

When using the iPhone with the Windows OS, you need to have the Apple Mobile Device Service running. It should start automatically when you start the computer, but sometimes things happen. Use this support document to try and restart the service. See if that helps.
http://support.apple.com/kb/TS1567

Update does not recognise the phone?

The phone was update then an itunes logo appeared and will not turn on. It has been connected to itunes but the update can not be completed as it does not recognise the phone. Itunes and laptop are up to date.

Did you try to connect in recovery mode? iOS: Unable to update or restore
Is Apple Mobile Device Service still installed and active on your computer? iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
More tips in this article: iOS: Device not recognized in iTunes for Windows

HT5567 my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone

my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone

What is showing on the iphone screen?
Try this:
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
Make sure itunes is updated to the lates version on the computer.
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/

Hi, trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

trying to reinstall my adobe photoshop and premier on computer the adobe download does not recognise the serial nos that i have that are in my adobe account.thanks,gem

Here are a couple links that might help
Error "The serial number is not valid for this product" | Creative Suite
Creative Cloud applications ask for serial number
And try using this cleaner
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

My computer (MacBook mid-2007) does not recognise the battery suddenly. A cross appears on the image. I have tried uninstalling and re-installing it but it didn't help. Is the battery dead?

My computer (MacBook mid-2007) does not recognise the battery suddenly. A cross appears on the image. I have tried uninstalling and re-installing it but it didn't help. Is the battery dead?

Welcome to the Apple Support Communities
Try resetting the SMC > http://support.apple.com/kb/HT3964
If it doesn't work, take the Mac to an Apple Store to get it diagnosed

My i pad shows connect to itunes but my computer does not recognise the devise -- it was ok until i tried to do a software update

my i pad shows connect to itunes but my computer does not recognise the devise -- it was ok until i tried to do a software update

Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

For some reason OS X disks (whatever edition or flavors) that are supplied with Apple products only seem to contain a limited knowledge of available hard drives on the market at the time of thier publishing. This (rather opportunistically) creates a "Best Before" stale-OS X-software-copy situation where upgrading to or replacing a defective internal SATA hard drive with a newer, better or larger one is a largely hit and miss affair.
If you buy the latest and greatest disk drive available for any older Mac you are likely to run into unresolvable problems making a clean re-install of your own, old edition or flavor of OS X onto any newer or larger hard drive since the OEM (gray) "OS X Install Disks" that Apple supply with retail products seem to contain only time-sensitive lists/mapings of then-known target drives that the Drive Management Tool in the then-published old "Installer Software" will support.
Presumably new (colorful "X") retail versions of OS X (10.whatever.whatever) also contain time-limited Installers with limited knowledge of and adaptability to/compatability with a limited number of old hard drives then kicking-around on the market.
This is especially a problem nowadays since the countless "puny old" hard drives that have been on the market are largely obsolete in a few months time, as manufacturers continue to produce larger and cheaper units, discontinuing older puny products... So if your drive fails you need an exact old (or similar familial) replacement drive for your "backup copy of OS X" to do a fresh, clean OS X re-install. Otherwise you need to purchase a new retail version of OS X, since yours is now effectively obsolete. Purchasing an old, puny drive to re-install your version.flavor of OS X to avoid buying a new version of OS X is a rather false economy.
If you still have a working old hard drive with your old polluted 10.version.flavor of OS X still working on it you apparently must clone it with Time Machine or the newest version of Disk Utility (disk image copying) to most newer, larger drives, and a clean reinstall to such new hard drives is not possible.

HT201303 I tried to update my security questions this morning but got timed out. Ive just tried to get into my account but the system does not recognise the answers to my question. How can I rectify this problem please

I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishes

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

Similar Messages

Maybe you are looking for