I have a 309g photosmart prem. I can not use the HP advanced Photo paper 10.5 mil Lb paper

I have a 309g photosmart prem. I can not use the HP advanced photo paper 10.5mil Lb paper, when It feeds through it says mismatch. I have change the settings and everything, my same paper that is 4x6 works but not the 8x10?
Help I want to print a 5x7 and the paper will not go through?

In case you are not getting the option to select the paper from PSE, you can go to printer settings through the icon present in the print dialog box, there you can select the paper. The paper selected in the advanced options should be reflected in PSE as well.

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