I have a 3G iphone4, iOS 5.1.1. I changed my apple ID and since then iCloud has constantly helpfully let me know that my user name or password is incorrect. I have edited my password in my iCloud account settings, but it won't allow editing my user name
Recently changed my apple ID. On my 3G iPhone 4 iCloud has since then been letting me know that my user name or password is incorrect. I can edit the password in iCloud account information but user name is grayed out and can't be changed to my new apple ID. Haven't been be able to fix this by going into my Apple ID account or synching the iPhone.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
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I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I I have changed my email address so I changed my Apple ID and password. Just realised haven't changed icloud details and now can't access as don't know password or security questions. Want to delete and set up on new Apple ID. Help please???
In order to change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I changed my Apple ID and password. Now I can't sign into icloud on my mobile devices. They have my old id and I can re her the old password for icloud.
Hello Martin,
Thank you for the details of the issue you are experiencing with your iCloud account on your Mac. I recommend signing out of iCloud first:
On your Mac, open iCloud preferences, then click Sign Out.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
If you are still being prompted for your password, I recommend the steps in the following article (this article refers to an iOS device, but the steps are still relevant for your Mac as well):
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have an IPad mini and I changed the Apple ID and the password almost one year ago and, for a while, a message asking me to sign in to ICloud pops- up constantly. My ICloud account is registered with an old email address and password. I do not remember the password to my ICloud account, and ID address that my ICloud account is registered under is an old email adress which is deleted right now (the old mail account is deleted). I don’t have a rescue email adress and I don’t know the answers to the security questions, so I have no way of changing the ICloud password. A message asking me to sign in to ICloud pops up constantly, but I always just hit cancel. However, now I am unable to access Find My IPad. How do I get my ICloud account changed and registered to be under my current Apple ID (email) and password? It is possible to set the device as New Ipad?
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password, which i know for a fact i am not.
yes i've tried both my wifi and my 3g network nothing works. ive been talking to apple the last few days and no one can fix the issue, they just keep telling me they'll call back the next day to try something else. i dont understand how i can facetime but im not getting the option to send or receive imessages when facetime and imessage are used on the same server
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Yes I have put in the correct password, its all numbers so can't get it wrong really.
It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
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How can I change my iCloud ID and password? I change my Apple ID and password and I thought that would also change.
maryfromwexford wrote:
To answer your question, I just painted the old one.
Good. That's the correct way to do things.
Post back if you need additional assistance. -
I changed my Apple ID and Password, now I can't get into iCloud.
I changed my Apple ID and Password, so now when I get on my iPhone it asks me for my password to my old Apple ID, which doesn't work. I've gone into settings to change the Apple ID, but it won't let me. I've tried to delete the account, but it asks for my password. Any idea what I'm doing wrong?
saschuck1217 wrote:
I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.
Apple provided a procedure, listed in the first article I posted, that instructs you to log out of all Apple ID related services prior to changing your primary email address. Granted, I'd like to see a reminder link listed at appleid.apple.com next to the Primary Email Address edit option, but Apple does provide a correct procedure, plus a way to fix it if you don't follow the procedure.
In fact, the last article I linked to gives you three separate steps to try. If the Apple Support Advisor jumped straight to step three, instead of having you try steps one & two first, then that was not correct on their part.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
If you are not signed in to iMessage or FaceTime
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID.
Complaining about an issue arising when you don't follow their instructions is like complaining that you lost all of your data because you never backed it up to iTunes or iCloud as they recommend, and you lost data after an iOS update. In fact, the very first step of [iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple] states: "Back up your device to iCloud or iTunes." And it even includes a link if you don't know how to do that.
When you use the Apple Support Articles properly, you avoid 99.9% of all potential problems. -
I changed my apple id and password online. The next time I turned on my computer, iCloud popped up asking for a password, but displaying my old apple id. I tried signing in, but I think because it is my old apple id listed it doesnt let me. Anyone have any idea how I can update the iCloud apple id and password to reflect that of my apple id?
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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