I have a 4th Gen Itouch non-responsive - says product has been replaced?

I'm stationed here in S. Korea - I purchased the phone on a military installation. I have had the Itouch for about 2 months then it just shut off randomly one day. Non-responsive, will not charge.. I've tried everything from different cables, hard reset, will not recognize on itunes at all. no water damage. I entered in my serial # and it says the product has been replaced? It has not been replaced.
How can I find out more information about this?

An iPod will not pair to a computer via BT.  The iPod doe not have the necessary profile to support that.  Sorry.  Also see the following:
iPhone, iPad, iPod touch: Supported Bluetooth profiles

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