I have a 50.00 itunes balance and I am unable to use it. Why is it requesting credit card info when I try abd purchase music?
I have a 50.00 itunes balance and I am unable to use it. Why is it requesting credit card info when I try to purchase music? I've already redeemed my gift card onto my itunes account, so I no longer have a code.
Because your credit card info is how itunes verifies your account.
Similar Messages
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I have $10 in my account but it is asking for my credit card info when I try to buy an app?
I have $10 in my account but it is asking for my credit card info when I try to buy an app?
If the cost of the app is close to $10 - there could sales tax or VAT added onto the purchase as well. Here in Pennsylvania the state sales tax is 7% in the county in which I live. The app would have to cost less than $9.35 or I would exceed the $10 balance in the account.
It may also be a way of simply identifying that you are who you claim to be - a verification process if you will. Apple is currently increasing security measures in the app store and iTunes. -
Since years, my wife and I are sharing one Apple computer. On this, we both have an individual user account. Each of us has an own iTunes Account and an own individual media library. Each of us is using an own individual iPhone, which we frequently update with our iTunes Accounts. We have had this setup for years. It was convenient, reliable and user friendly, since we both could download what we wanted, create playlists, etc. without impact on the other. Exactly this convenience has made me and my wife real Apple fans, so that we also wanted to convince our daughter to move from Android and PC to our easier Apple setup.
Since a few weeks, this setup does not work anymore. From Apple Support (online chat on Apple.at) I was not told that this is not supported any more. Every computer is only allowed to be connected to one iTunes account. From one perspective (sharing music across other users as an act or media piracy, etc.) I can somehow understand this. However, since we are using different user accounts on this computer, I do not have access to other user´s iTunes media and could not play, download or copy it. So what is the point in this?
This now means, that my wife and I are only allowed to download individually purchased music with our personal iTunes accounts only with an interval of 90 days, so every on of us 2 times a year!
Was I incorrectly informed by the Apple support? If so, how can I solve the problem? Or is this really a new policy by Apple? If so, what is the reason? Am I expected to purchase a Mac for my wife, my daughter, myslef and for the three smaller kids to follow soon?Welcome to the Apple Community.
Unfortunately, if Apple simply allowed people to log into different accounts and download content, everyone would be using everyone could share everyone else's content and bypass the need to purchase anything. To protect against this, they limit you to logging into a new account to once every 90 days.
If two or more of you, have different accounts and use only one computer, you should each have your own user account on the computer, to avoid the need to log in and out of iTunes. -
HT5035 I have a balance of £11 but unable to use it, why?
I have a balance of £11 but seem to be unable to use it, why?
No idea.
What happens when you try?
Error message?
What does it say?
Any info? -
I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.
Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb -
I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!
Welcome to the Apple Community.
The total value of your purchase including any taxes needs to be less than the credit available or your credit card will be charged. -
I want to use a gift card to purchase music thru i tunes, have a $15 credit but i am asked to confirm my credit card info. How do I purchase using my $15 gift card credit and not be charged on my credit card?
Hey,
Even tho iTunes is asking to confirm your credit card details, when you purchase something it will still draw from your iTunes balance first. I think it is just a security check to ensure no one else is using your account.
This happened to me a couple of days ago but i simply conformed my details and entered my card security code then itunes took the payment from my account balance. -
I try to redeem an iTunes GC and I get a "Session Has Timed Out" Message. The same thing happens when I try to download a song, after I'm taken to the SLA page. I sent Apple Support an email. They told me its software on my computer restricting access to my Internet Connection, but I haven't installed any new software since my last purchase from the iTunes Store. What can I do to fix this?!?! Thanks
Delete and redownload them if doing so is free in your country.
(106637) -
I downloaded the latest ITunes and I get disconnected when I try to purchase music. The ITunes player will play my music but as soon as I try to access a song to buy it, the program fails. I have spoken with several Apple Techs and no luck. Tried several things listed on Apple's site, still didn't correct the problem.Does anyone have an answer to this?
You buy one and only one download.
It is your responsibility to move/copy/backup your music.
Certainly you did not update your ipod without making sure that you had transferred anything purchased on the ipod to your computer and included it in your regular backup copy of your computer. -
I redeemed a gift card, the amount shows up in the top right corner of my account but when I try to purchase music it goes to the account that I have loaded previously. How do I use the gift card?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I can't trasfer music from my library in itunes to my iphone 3GS. A black ring with a line through it comes up when i try to move music onto my iphone from itunes. How can I fix this so that I can load my phone with music?
How are you trying to transfer it and what are your setting on iTunes. I'm not on a computer that has iTunes at the moment so I'm going from memory and similar issue. If iTunes is set to sync music then I don't think you can select and drag, if set to manual manage music then you can. Also make sure you are dragging to music on the iPhone.
Hope this helps -
i just redeemed a card for 40 dollars and my account says i have 40 but when i download a 40 dollar app it asks for credit card info? why? i already have the money why does it need credit card info?
To verify your identity.
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HT1918 How do I change my credit card info when I am permently signed into iTunes on my iPad?
How do I change my credit card info when I am permently signed into iTunes on my iPad?
go to iTunes on a computer, log in with your Apple ID and select 'account'.
Go to 'payment information/method' and select 'none' next to the creditcard options. Save changes.
Done. -
i keep getting the unknown error messase (5002) when i try to purchase music from the i tunes store. What can i do to fix this?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates
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