I have a charge that I did not authorize?

I have a charge for $24.99 that I did not authorize?

The amount, $24.99, ties up with the cost of iTunes Match in the US - have you subscribed to it and/or is it due for renewal ?
You can view the purchase history on your iTunes account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent is above the list).
If you didn't make the purchase, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I have a charge that we did not authorize. how do i get this removed?

    I have a charge that we did not authorize with i-tunes. How do i get this removed?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I am so angry - there has to be a misundering.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone

    I am so angry - there has to be a misunderstanding.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work.  And I am extremely frustrated.   Please help.  I need a phone # to contact security.

    Contact Apple Support here:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
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  • HT1491 i have a charge from itunes that i did not authorize

    i have an itunes charge on my account that i did not authorize how do i contact someone for help?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • HT6154 i had some charges show up on my itunes account that we did not authorize so i disputed the charges and now my itunes ID has been deactivated. How can i reset it?

    I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?

    mcgahagan wrote:
    I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?
    Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
    You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
    and explain what happened.

  • HT201363 how can i find out what was ordered in my itunes account, i have some charges that i do not recognize

    how do i find out what was ordered in my itunes account, i have some charges that i do not recognize. i have multiple devices on the same account.

    Hello, chunnyb. 
    Thank you for visiting Apple Support Communities. 
    Here are the steps on how to view your purchase history in iTunes. 
    iTunes Store: See your purchase history and web order numbers
    http://support.apple.com/kb/ht2727
    If you need to report and issue with a purchase, see the article below. 
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H. 

  • I see 3 charges that I did not download how do I get the refund put back to my card

    I see 3 charges that I did not download how do I get refunded back?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5772 I have a "Shared Library" that I did not authorize, and I need to delete it.  How do I delete?

    I wanted to syn my phone to my ITunes today, so i could put an audio book from my laptop to my IPhone and ITouch.  When I opened IYunes, there is a "Shared Library" that I did not authorize that is in my ITunes that is over 550 GB of data.  I don't want it, and I want to earase it, but can't figure out how to do that.  Can you help me get rid of it?  Also, how di I set up my ITunes to not allow this in the future?  I am in the military deployed in Afghanistan, so communications and internet are terrible.  Please help.
    Thanks

    Edit > Preferences > General tab, untick Shared Libraries so you don't see those shared by others on the same network, then go to the Sharing tab and untick Share my library on my local network, if ticked, so that you are not sharing yours. Click OK.
    tt2

  • TS1424 I have charges that I did not order. How do I get them off?

    I am recieving charges on my credit card that I did not order.

    Hello Cookiemom40,
    I recommend you report this to our iTunes Store support directly.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    All the best,
    Sterling

  • HT1689 I have a charge on my cc that i did not authorize 11/26/13 in the amount of $63.89 Please credit..

    Charge on my credit card in the amount of $ 63.89 on 11/26/13
    Looking forward for a credit because I did not authorize.
    Respectfully, Nancy Spiros

    expresslane.apple.com
    or call applecare at 18002752273
    the only people will be talking to here are other apple customers. at least u didnt post ur credit card # lol.

  • I've been charge for something that I did not authorize

    I have a charge on my account and on an email that I did not make I wasn't on the app when it went off I was on a complete different site when I recovered the email 

    Nobody else has access to your account or devices and may have made the purchase - also emails are sometimes delalyed in being sent (I sometimes don't get them until the following day). If not then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have downloads that I did not authorize. How do I stop it.

    There are apparently purchases made within December and January that I have not requested nor authorized. I purchased an Itunes card and placed the money in my account. I just checked and there are purchases made that I did not request. What do I do to stop this and if possible retrieve my money back.

    https://www.apple.com/support/contact/

  • I was charged for something in I tune that I did not authorize and would like it put back on my card .thank you

    I don't know how but I was charged for I tune and I want my money back on my card.I did not authorize payment .And you should not take of my card unless you asked me first.

    This is an iPad user to user forum, so you are not addressing Apple.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: mailto:[email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201359 A fee was taken out of my acount that I did not authorize

    A rep would not help with this. A fee for an app was taken from my account that I did not do. The rep said it had to be you and would not help

    Where exactly, did you talk to this rep may I ask?
    And give me more info about this fee...

  • HT3702 How do I get a refund for downloads that I did not authorize?

    How do I get a refund for downloads I did not authorize?

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
    There is no automatic way to do this because any purchases made with your account are assumed to be authorized by you.  If this involved account hacking you can report it to iTunes Store but purchases made with a credit card should be reported to the card fraud department.

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