I have a creative cloud membership and need to install on a new computer. When I go to the website it shows that I am a member but have no products. I would like to unactivate ;my old computer and activate and download onto my new one. My old one is de
I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?
you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial
Similar Messages
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I have a creative cloud membership. If I don't want to build a site in Muse, can I build a business Catalyst site and have hosted free with my creative cloud membership?
Yes you can! It is a Basic level site but you can build it without Muse. I think you may need to create the site originally with Dreamweaver or Muse (meaning creating the site with Business Catalyst not building the site) but once that is done you can use any software to create the code for the site and upload it via SFTP. Hope that makes sense.
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If I have a creative cloud membership does that cover desktop and mobile?
If I have a creative cloud membership does that cover desktop and mobile?
Hi LaShonda Wade,
Kindly check out the link mentioned below.
Creative Cloud Help | Mobile Apps / Common Questions
Thanks,
Atul Saini -
I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?
If you have already installed the CC software before, you just repeat the same process for the new machine.
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud Help / Download, install, update, or uninstall apps
https://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.
Sorry, this is an open forum, not Adobe support... only Adobe support can help
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I have a creative cloud membership but after a while when I start any of the products it tells me trials ended
sign out and then back in to your cc app using the adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app
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I have a creative cloud membership including premier pro cc- how do I get Encore cs6?
I have a creative cloud membership including premier pro cc - how do I get Encore cs6?
Encore CS6 not installed with Creative Cloud
Mylenium -
Hi i got ur meaasge my company "Creative Cloud membership" i need to renew?? how to process??
hi i got ur meaasge my company "Creative Cloud membership" i need to renew?? how to process??
This is an open forum, not a direct link to Adobe support
http://www.adobe.com/products/creativecloud/faq.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help -
Can't Push Site Live but I have a Creative Cloud membership!
Hello!!
I keep getting asked to upgrade to a paid Adobe Creative Cloud Membership, even though I have one, when I want to 'Push Site Live'!
I'm only using two temporary sites at the moment!!
Thanks!
LouisaTwo months ago I created a site, just to see how it all worked, and managed to Push the Site Live without any problems at all! I've since deleted it.
The screenshots I'm getting now are... -
When I try to shut down or restart the system, it shows that : The finder can't quit beacuase some oprations are still in progress. You can cancel or stop the operations ,and then try again.
COuld you please suggest how can I solve it?If you're sure no operations really are in progress, such as a long file copy, select ▹ Force Quit... from the menu bar, then select Finder and press return.
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Double-charged for Creative Cloud Membership - I need a refund!
My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev -
''locking as a duplicate - https://support.mozilla.com/en-US/questions/876430''
I have thousands of favorites and Firefox is my web-browser of choice. Sadly I'm backed up on what bookmarks I have stored and if the websites are still active or not.
I cannot load more than 15 bookmarks it seems at once as my PC is trying to load all the web content for each page in the new tabs.
This is my PC specs:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name xxxxxxxx
System Manufacturer System manufacturer
System Model System Product Name
System Type X86-based PC
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2210 Mhz
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2209 Mhz
BIOS Version/Date American Megatrends Inc. 0301, 21/08/2006
SMBIOS Version 2.3
Windows Directory D:\WINDOWS
System Directory D:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name xxxxxxxx/ADMIN
Time Zone Atlantic Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.53 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File D:\pagefile.sys
I have High Speed internet connection with the provider Rogers.
Dlspeed is 12.9 Mbps
Upspeed is514 kbps
My PC supports Windows 7 OS which I have as a multiboot alternative when my PC starts up.
I have continually waited and it says Firefox is not responding and I may be able to see the multiple tabs opened in my browser but cannot navigate or access them.
I have read on various sites that users have had as many as 1500 bookmarks load at once in tabs in the Firefox browser version that are outdated.
I have not been successful with just loading 50 bookmarks my goal is to be able to have 500 tabs loaded in firefox with webpage loading stopped on all of them. I will choose reload for about 10 tabs at a time to view webpage content and then close and move on to the rest.
My ultimate goal is to clear up the Thousands of bookmarks I have piling on for the past 6 years and some are duplicates or similar page sites.
Their is no Firefox 3rd party addons that I could locate that would allow this. Only to restrict the number of tabs loaded by giving warning messages when limit is reached.
Please assist me as it will greatly help me with finally deleting and re-organizing my Favorite and frequent websites in my Browser of choice Firefox.
The email is generic for privacy but it is valid please respond with methods on how I can achieve my request or suggestions on how I can modify my browser or PC settings to allow this. Thanks Firefox Administration Team.
I edited with a recent Workaround added to Troubleshoot section.
If there is a keyboard shortcut or easier way to do this would someone please let me know?Firebug is notorious for causing problems like you described.
Disable it when you don't need it or install it in a 2nd Profile. Then you can launch the 2nd Profile separately to use Firebug and not affect what you are doing in the 1st Profile, -
Free trial ended even though i have a creative cloud membership???
ive paid for a creative plan (student) £22 ish and its saying ive come to the end of my free trial? any ideas
check your account to make sure you have a current cc subscription, https://www.adobe.com/account.html
if you do, sign out and then back in to your cc desktop app using the same adobe id that has your subscription. -
I purchased Lightroom 4 a couple years ago for my pc. I just purchased a Mac over the weekend and would like to install Lightroom 4 on my new computer, but can't seem to find the link on the Adobe website. I'm trying to avoid having to purchase the program again.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I am getting an error message popping up on my creative cloud stating that an error has occurred in downloading please try again. When I try again the message pops up again.
What do you think the problem might be?AppMom if you are consistently receiving a download error then it is likely there is problems with your download. Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for more details on how to resolve download errors.
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